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Smythe Volvo

Summit, NJ

5.0
6,397 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,397 reviews

April 11, 2014

new car Buying my new volvo s60 was made easy by working specifically with P.J. Lee. He was attentive and always willing to give up his time. Also, I felt the More

by mjacobs1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Kattwinkel
Apr 11, 2014 -

Smythe Volvo responded

Congratulations on purchasing your new Volvo S60 here at Smythe Volvo! P.J. Lee is the consummate professional who always has an attentive ear for his customers. We pride ourselves on not only delivering outstanding customer service but also tirelessly working to get you the best deal possible. Continue to enjoy your S60 and don't hesitate to contact us if you have any automotive needs or questions going forward. Safe Driving!

April 11, 2014

I've been coming to this dealership for years. I had to drop off my car for routine service which took a few minutes longer than usual for drop-off, but the service team members apologized. It was a bu More

by sigitaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2014 -

Smythe Volvo responded

Thank you for being a loyal service customer of ours for so many years. When you bring your vehicle into Smythe Volvo Service, you can always count on our staff being extremely attentive to each customer. This is the typical level of customer service that Smythe Volvo customers such as yourself have come to expect. We look forward to the opportunity of keeping your Volvo running safe and sound for many years to come. Safe Driving!

April 10, 2014

Emergency repairs Had a power steering failure this week on my 2009 Volvo S80 (with 160,000 miles on the clock!!!). I rely on this car for my daily commute to work, so More

by PEM58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 11, 2014 -

Smythe Volvo responded

We are proud to help you keep your 2009 Volvo S80 with 160,000 miles running strong. Whether it's a scheduled appointment or not, our Smythe Volvo Service Dept will do everything in our power to make your visit as efficient, professional and satisfying as possible. Doug MacAdam has many loyal service customers over his 20+ years of service here. This is due to Doug always meeting then exceeding the needs of his customers. We look forward to the opportunity of keeping your 2009 Volvo S80 running safe and smooth for many years to come. Safe Driving!

April 10, 2014

Late night car trouble? No problem for Smythe Volvo! Many thanks to Craig and Dave for helping me out, late evening, after service staff was gone for the day. I had an emergency, and a faced long drive h More

by PEM58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist
Apr 11, 2014 -

Smythe Volvo responded

We are extremely happy that we were able to help you out in a time of need. Craig Melquist, Dave Graham and any other staff member at Smythe Volvo are always here to help regardless of what department you are here to visit. This laser focus on customer satisfaction has led to us amassing a large volume of loyal Smythe Volvo customers such as yourself. Enjoy your vehicle and we look forward to the opportunity of keeping it running safe and sound on the road for many years to come. Safe Driving!

April 08, 2014

Volvo XC60 maintenance Nick was wonderful. He took the time to look at my vehicle with me and discussed the concerns I had. To my knowledge everything has been fixed and par More

by lookitssue
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 11, 2014 -

Smythe Volvo responded

Thank you for taking the time to write about your positive experience with Nick Pavano here at Smythe Volvo Service. When you bring your vehicle here, Nick or any other member of our Service Dept will always take the time to carefully assess your vehicle and to thoroughly discuss any concerns you may have. If needed, they will also always work seamlessly with our Smythe Volvo Parts Dept to order additional parts for your vehicle. We look forward to the opportunity of not only keep your vehicle running smoothly but meeting then exceeding your expectations of our customer service. Safe Driving!

April 08, 2014

Excellent - as always Smythe Volvo has been our "go to" sales and service team for 12 years. Our xc60 had an unexpected problem and Nick got the car scheduled and serviced More

by lindsayforness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 11, 2014 -

Smythe Volvo responded

Your 12 years of loyalty to Smythe Volvo is deeply appreciated by us. Whether you schedule service ahead of time or need help immediately, Nick Pavano and the rest of our Service Dept are always ready to deliver efficient and effective service of your vehicle. We look forward to the opportunity of keeping your XC60 running safe and sound for many years to come. Safe Driving!

April 07, 2014

We have used Smythe Volvo for the last 15 years and extremely please with their outstanding customer service in their showroom and service center. They consistently meet the need of their clients! More

by Jfranklin2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 11, 2014 -

Smythe Volvo responded

We deeply appreciate the 15 years of loyalty that you have given to the Smythe Volvo brand. Our core mission, above all else, has always been to meet the needs of our customers. Smythe Volvo is never looking to sell you a vehicle, service or part. We are here to deliver you complete satisfaction with your entire experience with us. This type of philosophy has carried out throughout every department here at Smythe Volvo since 1966. Thanks again for taking the time to write about your positive experience here and we look forward to meeting your automotive needs for many years to come. Safe Driving!

April 05, 2014

The work was scheduled promptly and easily. On arrival the car was picked up and quickly put in process for service. I was treated very friendly and professionally. I will always bring my car here for s More

by mike08807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 11, 2014 -

Smythe Volvo responded

Thanks for taking the time to write about your recent pleasant experience here at Smythe Volvo service and for your loyalty. When you schedule to bring your vehicle here for service, you can count on it being scheduled promptly and easily. Once you bring your vehicle in for service, we take great pride in not only getting your vehicle quickly serviced but treating you in a friendly and professional manner. We look forward to keeping your vehicle running smoothly for many years come. Safe Driving!

April 04, 2014

Smythe Volvo is the best! Smythe Volvo and Chris Henrickson are a pleasure to deal with when purchasing a car. They are sincere, honest, polite and an overall delight! We are r More

by Lmercer06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Henriksen
Apr 04, 2014 -

Smythe Volvo responded

We appreciate the kind words about Chris Henriksen and Smythe Volvo. Over his 20 years here, Chris has developed a large loyal group of customers due to his sincere, honest, polite, educated and professional manner. We like to say that while you can purchase your Volvo anywhere, it's the customer experience that truly matters. Here at Smythe Volvo, we are most concerned with your satisfaction above all else. Enjoy your new vehicle and please don't hesitate to contact us for any of your automotive needs or questions going forward. Safe Driving!

April 03, 2014

Great Volvo Experience I'd been looking at a volvo since I purchased my first vehicle back in ne to reckoned with2008. With my oldest commuting to college this year and work More

by workingmom51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 03, 2014 -

Smythe Volvo responded

Congratulations on the purchase of your XC90 here at Smythe Volvo and thanks for the kinds words. Dave Graham is a natural warm, friendly and considerate person. When you factor in his expertise with Volvo, he provides the type of customer service that a family member would provide. Hence, this is why all of our customers are part of the Smythe Volvo Family. Enjoy the XC90 (hopefully you will get to use this XC90 more than your oldest child) and know we are always here for any of your automotive needs or questions. Safe Driving!

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