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Smythe Volvo

Summit, NJ

5.0
6,340 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,340 reviews

July 20, 2013

We had a problem with our Volvo and we we under time constraints. Tony and Ryan solved the problem and we made our commitment. Other car dealership's service departments could learn a lot from Symthe' More

by smith63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jul 20, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Ryan and Tony were able to make a stressful situation less stressful and provide the level of service they did. Thanks for taking the time to send in this positive review.

July 19, 2013

Excellent experience, as usual. My car went in for 45k service. Loaner car was clean and gassed up. Tom connected with me during the day to let me know the status of the car. He clearly explained all i More

by tmmcgovern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2013 -

Smythe Volvo responded

Tom, along with all Smythe Volvo employees, share a common goal. That goal is to provide excellent service. Thank you for taking the time to let us know we are succeeding in reaching that goal and for completing our survey.

Jul 20, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

July 16, 2013

I purchased a 1994 Volvo 940 from Smythe Volvo in 1994, I always had it serviced there. The service dept. is excellent and the staff is friendly and courteous. I purchased my 2004 XC 90 from Smythe and as More

by fuzzy2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tucker
Jul 17, 2013 -

Smythe Volvo responded

Your allegiance to Smythe Volvo is genuinely appreciated. Thank you for your kind acknowledgement of our staff. We look forward to providing you with the same excellent service you recently received and thank you for responding to our survey.

July 15, 2013

We bought our first car from Smythe and had a great experience. We went back and bought our 2nd car from them. They are very helpful, friendly and knowledgeable. They respond quickly and address any More

by lopa258
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Henriksen, Kristian Henriksen
Aug 07, 2013 -

Smythe Volvo responded

Thanks for taking time to let us know how we are doing. Enjoy you new car and we look forward to seeing you on your first scheduled maintenance.

July 14, 2013

Trust is the most important thing for me when I have a car serviced. I feel that at Smythe Volvo this is the underlying value to customer service and quality work. More

by csweetra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 17, 2013 -

Smythe Volvo responded

Your recent experience at Smythe Volvo is exactly what we strive to create. We sincerely appreciate you taking the time to respond to our survey.

July 13, 2013

I have been to several Volvo dealers in the Tristate area but Smythe stands out by far. They are friendly and considerate as well as competent and intimately familiar with the specs of the car. Additionally, More

by Dehuid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Plesh, Chris Henriksen, Kristian Henriksen
Jul 15, 2013 -

Smythe Volvo responded

Everyone gets involved in great customer service and it is great to hear you mention Lisa's name. Lisa has been with Smythe Volvo for over 20 years and is another example of the loyalty our staff has to Smythe Volvo and to our customers. Thanks for taking time to let us know how we are doing.

July 11, 2013

Smythe Volvo dealership is well run, extremely courteous and prompt. Kevin Flanagan is a pleasure to do business with. I just bought my third Volvo from him..and I have complete confidence in the service de More

by Sthomson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jul 15, 2013 -

Smythe Volvo responded

Thanks for taking time to out of your busy day to let us know about your latest purchase. Kevin is great to work with, and as you stated, having the best service department around is key to our success. Enjoy you new Volvo!

July 11, 2013

They make every service appointment enjoyable and hassle free. I will only come to Smythe Volvo. Thank you for taking such good care of me and my family's car! More

by AmandaC318
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jul 12, 2013 -

Smythe Volvo responded

Our success is based on providing you what you and your family need. Thank you for responding to our survey and we will continue helping our Smythe customers with efficient and quality service.

July 02, 2013

Smythe Volvo's well-known reputation for exceptional service is completely deserved. Kevin Flanagan and Craig Melquist were extremely accommodating and made the purchase of my Volvo a pleasure. More

by SarahFitz01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist
Jul 02, 2013 -

Smythe Volvo responded

Both Kevin and Craig have been focused on creating a tremendous sales experience at Smythe Volvo for 20 years. Together they are the best team around! Thanks for taking time to let us know about your experience and have a safe July 4th.

June 30, 2013

Kristian walked us through the process, the car types, options, pros and cons for both the XC60 and 90. We ended up choosing the new XC 60 with the platinum trim and comfort package. When we came to pick More

by manasea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen
Jul 02, 2013 -

Smythe Volvo responded

That is some endorsement. We are grateful for the kind words. We will remain focused to consistently deliver the kind of service you have come to expect. Have a safe July 4th!

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