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Smythe Volvo

Summit, NJ

5.0
6,334 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,334 reviews

April 01, 2013

My wife and I recently purchased a 2010 CPO XC90 from Smythe (our second purchase from them). Kevin and his team took the time to understand our needs and help us find the right vehicle. Their courtesy More

by dtenbroeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Kattwinkel
Apr 04, 2013 -

Smythe Volvo responded

Thank you for your great recommendation. We try to match or customers with the vehicle that best fits their needs. Enjoy your new Certified Volvo.

April 01, 2013

Nick was on top of the scheduled service. He had a loaner ready to go. The service items were completed on time and he called to let me know that the car was ready. The car performs well after the service it More

by joeconover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Apr 04, 2013 -

Smythe Volvo responded

It sounds like you experienced a flawless service visit. We try our best to make all service visits as smooth as possible. Loaners are a benefit that Smythe provides free of charge for scheduled service appointments when requested. Thank you for the great review.

March 30, 2013

I have been a customer of Smythe Volvo since the early 1960s. It has been a wonderful experience for our family. Probably our 10th car. Over the years we have developed friendships in all departments of S More

by desetzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 04, 2013 -

Smythe Volvo responded

Over 40 years and 10 cars. That is loyalty that would be hard to find in any business or with any customer. What else can we say except, thank you for the faith you have placed in us as an organization. We really appreciate it.

March 29, 2013

Upon entering the showroom I received a friendly greeting. I had checked some cars on line and was directed to the salesman who had responded to my e-request. He was friendly and knowledgeable abo More

by steveo249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen
Apr 04, 2013 -

Smythe Volvo responded

Thank you for your great description of your car buying experience here at Smythe. We pride ourselves on providing a courteous, professional experience in a timely manner. The professionals in our Service department will provide you with the same sense of satisfaction that you recieved from Sales.

March 27, 2013

My 20 yr old Volvo 240 wagon needed a slight break (she is being retired to weekend car) and I needed a daily driver sooner than later, but I couldn't see myself owning anything other than a Volvo. I h More

by shutterbug78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2013 -

Smythe Volvo responded

It is great to hear such fond descriptions of our gently used older Volvo's. Most of the employees at Smythe personally own Volvo's that are in excess of 100,000 miles. In our service department older Volvo's are treated with the same care as our most expensive new cars. We believe that if you take good care of your Volvo it will take good care of you. We look forward to many more years of service for great customers like yourself.

March 22, 2013

Our experience was simple and easy. I like to call Tom R the least salesy salesman ever (and that is my highest compliment). The XC90 was the last car I test drove...in the snow...and Tom simply handed me t More

by KCArtemenko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa
Apr 04, 2013 -

Smythe Volvo responded

Tom has developed quite a following through his years at Smythe Volvo. He is always a gentleman and makes his customers feel at ease. Thank you for your kind words and let us know if there is ever any ways we can improve. Thank you for business.

March 20, 2013

Having written a review of Smythe Volvo based solely on an incredible service experience a few years ago, it is now my pleasure to close the loop on what I mentioned at the time: I am buying another Volvo More

by timcrow1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Bergamo, Nick Pavano
Mar 21, 2013 -

Smythe Volvo responded

Thank you very much for your great review. We like to say that we don't sell cars, but help our customers buy cars. Getting the right car for the customer is one of the main goals of our sales consultants. It is our hope that you remain in a "Volvo for life". Thanks again.

March 18, 2013

I had another excellent experience with the service team at Smythe Volvo as my car required significant engine repair and there was no issue with providing me a loaner vehicle for several days. Nick called More

by Raztazpsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
Mar 21, 2013 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

March 17, 2013

This was our 5th Volvo from Smythe! Kevin and his team of professionals our understanding of the customers needs and do not attempt to up sell you on a vehicle, but assist you in choosing the right vehicl More

by jamesfrank38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist, Tom Rzasa
Mar 18, 2013 -

Smythe Volvo responded

5 Volvo's from Kevin, wow! That is what we strive for. Long term customer relationships. Finding the perfect vehicle to fit your needs is very important to us. Thank you for your continued patronage and we look forward to Volvo number 6.

March 16, 2013

Went in for my 3rd service for my car which is still under warranty. Nick did a good job, even called saying that the rear brakes looked a bit worn and let me know they are replacing them. Everything More

by eandalis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Mar 21, 2013 -

Smythe Volvo responded

That is a great snap shot of how we aim to handle every customer. Managing expectations combine with friendly efficient service is our plan. Thank you for taking the time to post such a nice review.

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