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Smythe Volvo

Summit, NJ

5.0
6,327 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,327 reviews

December 06, 2012

My experiences with Smythe have always been excellent. They know the impotance I place on driving a safe car and I rely on them, and I've never been disappointed. This service was especially important bec More

by sailcore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Dec 07, 2012 -

Smythe Volvo responded

This is the kind of response we want all our customers to have after experiencing our service department. There is no dollar value you can put on safety. I'm glad to hear you passing the safety on to your family. Thank you for taking the time to post this review.

December 05, 2012

this was without a doubt the best car buying experience I'd ever had. everyone was friendly, helpful and knowledgeable. I spoke with Kristian who said he wouldn't be in but I can see Craig. Craig was aw More

by rumrunner97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Costa, Craig Melquist, Stephen Bergamo, Chris Henriksen, Alex Kattwinkel, Kristian Henriksen
Dec 06, 2012 -

Smythe Volvo responded

We are glad that the Certified C70 found such a deserving owner. That car seemed to be meant for you. Thank you for your glowing recommendation and please let us know if there is anything else we can do to make your experience outstanding. Welcome to the Smythe family!

December 04, 2012

Dealer was courteous, helpful an informative with car feature question and competitive comparisons. No sales pressure or annoying tactics. And the dealer was very accommodative when needing a loaner car. More

by Cbyrne438
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2012 -

Smythe Volvo responded

Thank you for your kind words. Let us know if there is anything else we can assist you with.

December 03, 2012

Tony is the best. He's taken very good care of me for over 10 years now. He describes what went wrong with my car and what needed to happen to fix it. He does it all in simple, non-mechanical terms, very More

by James Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Dec 03, 2012 -

Smythe Volvo responded

Thank you for that review. Tony is one of the best. As the service manager he leads by example. Our whole service team really is outstanding. We appreciate you taking the time to give us this positive response. We’ll see you next service.

November 30, 2012

Great dealership and always helpful in assisting with immediate concerns. We have been using them for 30 years and have always returned with no hesitation. We thank them for their continued support. More

by kiliana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Melquist
Dec 03, 2012 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Craig, like all our staff, is a real pro. Thank you for taking the time to post this review.

November 30, 2012

We have given Smythe Volvo, espically our sales person Kristian Henriksen a PERFECT review because all of our expentations were met when buying our car. The people at smythe volve were very welcoming and More

by agrosso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristian Henriksen
Dec 06, 2012 -

Smythe Volvo responded

Wow! I don't think anyone could give a better review than that. Kristian is the newest addition to the Smythe sales staff. He has exceeded all of our expectations and it looks like he exceeded yours. Thank you for the great review. Enjoy your xc90.

November 29, 2012

Smythe's service department provided very courteous and prompt service. Tony went above and beyond. I recommend Smythe sales and service to anyone considering a Volvo. More

by JoeXC90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Nov 29, 2012 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

November 29, 2012

The service department is very efficient. Nick is courteous and helpful. The experience of buying my car here last year was great too. Tom was very helpful with our many questions of the models tha More

by Amylee2012
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa, Nick Pavano
Nov 29, 2012 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Nick, like all our staff, is a real pro. Thank you for taking the time to post this review.

November 27, 2012

I highly highly recommend Kevin Flanagan and all of the people at smythe. They were incredible to work with. Honest, warm, friendly and completely professional. I completely trust mr flanagan and his st More

by diane.minks.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin flanagan
Nov 29, 2012 -

Smythe Volvo responded

The storm created many stories similar to yours. We have tried our best to assist any customers who were adversly affected by Sandy. Kevin takes great care to treat every customer as if they were family. Thank you for your kind words.

November 26, 2012

Tony did an excellent job of diagnosing and communicating the problem with my car to me. He was very professional in his follow up and performance. More

by TConniff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh, Tony Plesh
Nov 27, 2012 -

Smythe Volvo responded

That is a great snap shot of how we aim to handle every customer. Managing expectations combine with friendly efficient service is our plan. Thank you for taking the time to post such a nice review.

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