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Smythe Volvo

Summit, NJ

5.0
6,327 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,327 reviews

November 24, 2012

We were in the market for a new car, we loved the look of the 2013 Volvo S60 T5 AWD as well as the safety reputation of Volvo. We went to Smythe since they were highly rated on DealerRater.com as well as An More

by JoanneMattSuriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa, Alex Kattwinkel
Nov 26, 2012 -

Smythe Volvo responded

Thank you for your glowing review of Tom Rzasa and Smythe Volvo. Our customer reviews are very important to us. A happy customer is our best source of customers. Forums like Dealer Rater allow prospective customers to see how a business is run, from the top to the bottom. We are extremely proud of our "5" rating on Dealer Rater after 300 reviews. This great achievement is made possible because of great customers like yourselves. Thank you again and enjoy your new Smythe Volvo.

November 23, 2012

I have used Smythe Volvo for the better part of twenty years.. Every employee we have come in contact with has been the most professional I could ask for. I would rate the Customer Service at Smythe exc More

by volvosmythe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Nov 27, 2012 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Thank you for taking the time to post this review.

November 21, 2012

I just purchased a new Volvo. I was very apprehensive about the whole process, but Mr. Rzasa helped me every step of the way. I think the dealership negotiated with me in an honest manner. Mr. Rzasa was More

by ccohen46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa
Nov 21, 2012 -

Smythe Volvo responded

Tom is very thorough and patient with his cutomers. We realize that buying a car is looked upon by most people as a very stressful task. We don't try to sell Volvo's, we help people buy them. That is one of the many differences between Smythe Volvo and other dealerships. Thank you and enjoy your new car!

November 21, 2012

Key stuck in ignition and was having a dinner party that evening. Smythe volvo saved my day by sneaking my car in amidst a full repair schedule, supplying a lovely loaner S60 T AWD and fixing the problem i More

by Kargman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary and others
Nov 21, 2012 -

Smythe Volvo responded

I'm glad we were able to make this happen. Sometimes you just have to stretch and make it happen. There are times when you cannot plan for repairs on your car and that is stressful. Thanks for the good review. We'll see you next service.

November 21, 2012

My family has been coming to Smythe Volvo since 1971. From start to finish the entire experience of buying and servicing a vehicle is a joy. They treat you as part of the family, always know your name, More

by swirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 21, 2012 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review. We are blessed to have a customer like you.

November 20, 2012

To me, this dealership's reputation is based on the professionalism of its service operation. There isn't a person that I haven't worked with and have found everyone to be exceptional. Tom Coward per More

by ACicatiello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Coward, Tony Plesh, Nick Pavano
Nov 20, 2012 -

Smythe Volvo responded

Thank you. We do pride ourselves on providing outstanding service. We strive to provide this level of service to all our customers. We appreciate your taking the time to submit this review. It makes our job rewarding.

November 20, 2012

A clean service area. Always courteous, fast service. Listened to problems and explained the needed service. They provide a pleasant area to wait for the car. More

by krisluka22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Nov 21, 2012 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

November 19, 2012

Tom Coward was extremely helpful by explaining the problem clearly and getting the job done promptly. I greatly appreciated being given a lift home after I brought the car in. The attitude of all t More

by Michael Suhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 19, 2012 -

Smythe Volvo responded

It’s the simple things done well that keep customers happy. A good explanation of work needed or work performed removes a lot of worry. Tom has been at Smythe Volvo a long time and is a real pro. Thanks for the kind words. We'll see you next service.

November 18, 2012

THe employee who assisted me was outstanding. Additionally the Volvo Company and Smythe Volvo assisted me a great deal with the repair/changing of a major part in my car hence the reason for my r More

by Kathleen Whiteman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh, Tony Plesh
Nov 18, 2012 -

Smythe Volvo responded

Thank you for that review. Tony is one of the best. As the service manager he leads by example. Our whole service team really is outstanding. We appreciate you taking the time to give us this positive response. We’ll see you next service.

November 18, 2012

I would definitely recommend Smythe Volvo. This past June, I purchased a certified, pre-owned Volvo from them. The sales consultant I worked with, Steve Sargent, was respectful and courteous – he liste More

by Colleen Kirton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist, Tony Plesh, Alex Kattwinkel
Nov 21, 2012 -

Smythe Volvo responded

We are very happy to hear that we were able to make the best out of a bad situation. Cars can be replaced, people cannot. Steve, Tony, Brad and Doug treated you as they would any other customer of Smythe Volvo. With honesty, intergrety and respect. Enjoy your new S60!

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