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Smythe Volvo - Service Center

Summit, NJ

4.9
1,239 Reviews

1,239 Reviews of Smythe Volvo - Service Center

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June 04, 2012

I had a tire defect and needed a new one on short notice. After attempting to replace it at two national chains closer to my house (neither of which had my tire in stock), I called Smythe. Not only were they More

by mthyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Jun 05, 2012 -

Smythe Volvo responded

Thank you for your kind words. This is the message we are trying to get out. Not only do we have factory trained and ASE certified technicians but we are almost always less expensive. I'm glad we could get you back on the road quickly.

June 02, 2012

Courteous, professional and fair. What more can you ask for from a car dealership. My family has always dealt with Tony Plesh and he is outstanding ! More

by S.park
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jun 05, 2012 -

Smythe Volvo responded

Tony is a good one. Customers really like to come back and deal with the same service advisor year in and year out. We appreciate you taking the time to send in this positive response.

June 01, 2012

I have a 2003 Volvo that is long past warranty. I took the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job More

by copesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 01, 2012 -

Smythe Volvo responded

Wow, Mike that is a stellar review! Thank you. This is not a fluke; rather, it is what we do every day. Honesty is one of the best tools we have to earn repeat business. You bring up a point that we battle against frequently. Many people think that a dealership is more likely to take advantage of a customer. That is not the case at Smythe Volvo. We see our customers and their children come into the shop time after time through the years. Its sounds cliché but we really do have a family atmosphere and relationship with our customers. We are fortunate to enjoy such loyalty and we treat that loyalty a precious commodity. See you at your next service.

June 01, 2012

Smythe Volvo dealership it OUTSTANDING!. I work mostly with Tony Plesh, service, and Tom Rzasa, sales. I have full confidence in all their advice. They are always extra friendly, courteous, and very com More

by Richard Allan Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jun 01, 2012 -

Smythe Volvo responded

It is customers like you who make our job much easier and enjoyable. Thanks you for taking the time to share your opinion of Smythe Volvo. Hopefully we can keep your Volvo's on the road for years to come. We'll see you at the next service.

June 01, 2012

The customer service at Smythe Volvo has always been excellent. That 's one of the many reasons we keep going back. We're on our 2nd or 3rd Volvo from Smythe. More

by juanorama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 01, 2012 -

Smythe Volvo responded

We appreciate you taking the time to send in this positive response. Repeat business is a great compliment to us. We strive to always provide the same high level of service you have come to expect. We'll see you next time in and thank you for your business.

May 31, 2012

My experience with Smythe Volvo has been excellent. Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and t More

by herbjbrennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
May 31, 2012 -

Smythe Volvo responded

I am glad you are happy and that we were able to work out a good solution. When we have a customer in need we try to look at the situation from the customer’s perspective. From this vantage point, it always makes sense to find a way to make the customer happy. Thank you for your business and for the thoughtful comments.

May 31, 2012

I have had a lot of issues with my suv over the past couple of years, and Tony has always been there for me, listening carefully, trying to help me out, and trying not to break the bank. He has ensured More

by m.zegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony , Tony Plesh
May 31, 2012 -

Smythe Volvo responded

Melinda, While I'm glad to hear Tony is doing a good job taking care of you, I am not happy to hear about the issues you've been having with your Volvo. I will look into this and contact Volvo.

May 30, 2012

The showroom and service facility were clean and organized. I was greeted by Steve in the showroom, who was very friendly and showed me to the area where the car would be serviced. I then met with More

by giantsfan83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Bergamo
May 30, 2012 -

Smythe Volvo responded

That is the kind of experience we strive to have all of our customers come away with. Sometimes it is the little things that make a difference. Having a clean waiting room with fresh coffee and being greeted with a smile is enough to make a difference. Thank you for taking the time to give us that nice review.

May 29, 2012

As always, the team at Smythe provided excellent service on our recent visit to the dealership. Sean Flanagan greeted me upon arrival and assisted me with ever aspect of the 30,000 mile service of my V50. More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 30, 2012 -

Smythe Volvo responded

Thank you for your kind words. You mention family in your review and it is the family atmosphere we try to provide. Treating our customers as mothers, fathers, brothers, and sisters really gives us the perspective we need to provide our customers with the best service possible.

May 27, 2012

We've had our car serviced at Smythe for years. The service is always top notch and employees knowledgeable and friendly. I waited for the car and they set me up with a work area while I waited. More

by ccotnoir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gretchen Cotnoir, Nick Pavano
May 27, 2012 -

Smythe Volvo responded

The owners and managers of our business are here every day to ensure that what you love about Smythe Volvo - everyone can too. Your loyalty to our business will never be taken for granted and is always appreciated. Thanks for taking the time to write us.

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