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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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April 21, 2021

Comparing my short time at Smyth to a dealership on Long Island (where I am from and currently am having work done) is a total different experience. I am wishing I drove back 1.5 hours back to Smyth right n More

by WGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan - Mechanic
Apr 30, 2021 -

Smythe Volvo responded

Thank you for taking the time supposed these encouraging words. I’m sorry you’re having the experience you are with your dealership. If you have any questions about the work being done please reach out to our service manager Regina. Thanks again for the review.

April 20, 2021

The staff at the service is always polite and get the service done quickly. They keep you updated with all service information and maintenance recommendations for the car. The option of a loaner is great More

by KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Smythe Volvo responded

We are fortunate to have such a great team. Reading reviews like yours are very rewarding to all of us. Thank you for taking the time to share your experience and thank you for choosing Smythe Volvo to have your vehicle serviced

April 20, 2021

Appointment went off without incident. Loaner car was ready as promised. No delays or hidden charges. Very pleased . Will definitely be back again when needed More

by Saltysdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Smythe Volvo responded

Thank you for taking the time to share your experience. The points you mention are a must for us for every service experience we provide to our customers. We appreciate your business and your kind words.

April 19, 2021

Tom is always courteous and accommodating. I have had my Volvo’s serviced at Snythe for years. I appreciate their efficiency as well as their honesty. More

by Tara Canfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Smythe Volvo responded

We appreciate your loyalty and your kind words. Tom Coward is a strong member of our team and consistently does a great job and being courteous and accommodating to our service customers. Thank you for choosing Smythe Volvo to service your vehicle.

April 18, 2021

Fantastic experience at Smythe Volvo. Quickly addressed our Check Engine light and conducted an inspection of the rest of the car while they were at it. They also were kind enough to wash and vacuum our c More

by Christina N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan (not sure what his last name was, but he shuttled us back and forth). Great guy!, Michael Watson
Apr 26, 2021 -

Smythe Volvo responded

That is a wonderful reach review we are fortunate to have great customers like you. I must agree with you on your comments about Mike Watson. He is a real professional, he is courteous, and he goes above and beyond. His communication skills are exceptional. It means a lot to our service team to read a review like yours. Thank you for taking your time to share your experience.

April 16, 2021

Working with Doug MacAdam at Smythe is always a positive experience. Doug's responsiveness and attention to detail ensure that the required repair/service work is done properly. Thank you Doug. I look for More

by lucasjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Smythe Volvo responded

Doug is very detail oriented and knowledgeable. He spends whatever time is necessary to make sure he’s listening to our customers and to make sure they understand the needs of the vehicle. Thank you for taking the time to share your experience with Doug. We appreciate your business we appreciate you choosing Smythe Volvo.

April 15, 2021

Every time I visit here, Dennis treats me with respect and professional manners. I do have a lot of questions most of the time regards to the problems, services, and bills, and he always answers very kind More

by Alex Oh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Apr 16, 2021 -

Smythe Volvo responded

Dennis is very good and thank you for saying so. Your comments are spot on. We appreciate you taking the time to post these kind words and we appreciate you choosing Smythe Volvo to service your Volvo.

April 14, 2021

I had not used my XC60 for more than four months due to the pandemic until I found my car was completely dead. In the first place I asked help for roadside service, but for unknown reasons they told me the More

by The bloody Volvo driver from Australia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Apr 16, 2021 -

Smythe Volvo responded

Glad to hear your issue was resolved and good to know you were in Dina’s hands. She is a true professional and a strong member of our service team. Thank you for taking the time to share your experience.

April 09, 2021

It's been a real pleasure doing business with Smythe Volvo. In particular, Regina and Dina have been incredibly kind and resourceful. Looking forward to doing more business with them for years to come. More

by Alberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Apr 16, 2021 -

Smythe Volvo responded

This review is awesome. I couldn’t agree with you more about Regina and Dina. They are a great team. We look forward to a long and happy relationship with you. Thank you for taking the time to share these kind words.

April 08, 2021

Smythe Volvo Service department is outstanding. They are true professionals. I have utilized them for not only my Volvo but other brand vehicle as well, and have never come away disappointed. Thank you to T More

by Virginia M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Smythe Volvo responded

This is a wonderful review and thank you for taking the time to share these kind words. Outstanding is what we are striving for and Tom Coward is excellent at achieving this. It is great to see you mention that you bring your other vehicle to us as well. We service all makes and models and our technicians are masters at all car brands. We look forward to seeing you the next time around and thank you for choosing Smythe Volvo.

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