Regina Krauza

Still cant believe what a positive experience purchasing my Volvo XC40 from Smythe. From the second I contacted the dealer on line and dealt with Aida in phone marketing who was persistent but not annoying my Volvo XC40 from Smythe. From the second I contacted the dealer on line and dealt with Aida in phone marketing who was persistent but not annoying.....And she introduced me to Steve - what a mench! This guy made me feel as though he was on MY side - and I think he was! I was nervous and skeptical and he really took me through it all. I was annoyed by the doc fee but he showed me how I could get a Volvo rebate to offset it. Isaiah was such a good guy, showing my wife and I the idiosyncracies of Volvo and the 40 - couldnt have done it without it. Santiago took me through the prodcess of the purchase and even when he was selling services wasnt overbearing, not a hard sell, pretty chill and made the process effortless. Had a minor issue with the car after leaving....Steve got the dealership to work with me and prioritize the issue - OMG Regina, are you kidding? This service leader along with Ryan the forman and a host of others got me in and out with confidence, courtesy and professionaism - I felt like I was in the twighlight zone of delaership service. Al in all - and Im a tough New Yorker SOB - purchasing my volvo from steve and Smythe was an outstanding experience - Other points that impressed me- -Al the kids ruinning around refilling waters, carrying boxes, directing people to restrooms.....al wearing the black shirt and pants - so prrofessional -Pens everywhere so as not to deal with germs and other peoples used supplies makes one feel like a class operation -Dropping off at service - was like a carpool pickup but was so orderly and polite and well managed. -Waiting room was comfortable, not too fancy. Some dealerships - youre sitting ina museum and afraid to work the Keurig....this was productive and accomodating.....very easy -Management was always around and no hard sells, no heavy or pushy attitudes, just "hello, I see youre with Steve, enjoy your looking". No hard sells Im still in awe of the operation and professionaisim.... We expect to see Steve next spring when my wife is due for an upgrade. More

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Always fantastic and prompt service at Smythe Volvo. Smythe is the most customer-focused service provider there is. Smythe is the most customer-focused service provider there is. More

by JERRYWISH Verified Customer Verified Customer

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The service center always tries to accommodate your personal schedule and is very consistent with high standards of delivery. personal schedule and is very consistent with high standards of delivery. More

by TJ.simmons Verified Customer Verified Customer

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Service has always been top notch. The service managers have always been fair and transparent. I will need another car soon and they make me want another Volvo! The service managers have always been fair and transparent. I will need another car soon and they make me want another Volvo! More

by XTINE0 Verified Customer Verified Customer

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Excellent service! Very knowlegable about their cars. Everyone there cares about customers. Would recommend highly Very knowlegable about their cars. Everyone there cares about customers. Would recommend highly More

by LIZZA Verified Customer Verified Customer

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Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. communication, detailed report, good service overall. Good one. More

by AALOKSN Verified Customer Verified Customer

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Doug MacAdam is the best! He explains to me everything that is needed serviced on my car to make it functional for a safe ride. I always leave knowing that I can trust Doug & He explains to me everything that is needed serviced on my car to make it functional for a safe ride. I always leave knowing that I can trust Doug & the team of mechanics at Smythe to treat my car as it was theirs. I always ask for Doug, the last 19 years of being a Smythe customer because he is pleasant, knowledgeable and reliable and I trust him. More

by VPBARNES13 Verified Customer Verified Customer

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It was a pleasure as always purchasing a Volvo at Smythe. Our new XC60 represents the 12th car my family has purchased from the dealership over the past 20+ years, and it is always such a pleasant transactio Our new XC60 represents the 12th car my family has purchased from the dealership over the past 20+ years, and it is always such a pleasant transaction. Big thanks to Kyle Jackson for always making the process easy! More

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We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder Verified Customer Verified Customer

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Billy is awesome! Regina is amazing! Jason, the mechanic, is a genius. Best treatment. I am so grateful! Regina is amazing! Jason, the mechanic, is a genius. Best treatment. I am so grateful! More

by CAROLEJEVERETT Verified Customer Verified Customer

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