Smythe Volvo - Service Center
Summit, NJ
1,247 Reviews of Smythe Volvo - Service Center
Brandon did an excellent job identifying what my ‘09 S40 needed to keep it running well. Also preparing it for safe driving during the colder months. Brandon is very polite and efficient. Also thanks to Ch needed to keep it running well. Also preparing it for safe driving during the colder months. Brandon is very polite and efficient. Also thanks to Chris, a recent college graduate, who provided excellent shuttle service. More
Had an appointment at 8am for the 3 year service. Brandon took me in right away and I was out of there by 10:00. Friendly staff - I come here from Brooklyn because of the excellent service. took me in right away and I was out of there by 10:00. Friendly staff - I come here from Brooklyn because of the excellent service. More
We have purchased 2 Volvo's from Smythe (a 2019 XC60 and 2019 XC90) because of their commitment to excellence and the customer. We recently took the XC60 in for its 2 year service and for a few minor warra 2019 XC90) because of their commitment to excellence and the customer. We recently took the XC60 in for its 2 year service and for a few minor warranty repairs. It was another great experience. Dennis, our service advisor, was knowledgeable and courteous. He took enough time to fully understand what we needed and then followed up with us several times to keep us posted on the progress & then let us know when the car was ready. This degree of follow-up is exceptional and the best we have experienced. The car was ready when promised and all the work was completed to our satisfaction. Thank you Dennis & Smythe. More
Regina Krauza went ABOVE and BEYOND when my car needed service. She saw me pulled over on a Friday night and offered me a loaner vehicle on the spot. She also met the towing service and ensured a safe del service. She saw me pulled over on a Friday night and offered me a loaner vehicle on the spot. She also met the towing service and ensured a safe delivery of my car to the dealership. I was blown away by her help. She went out of her way to provide optimal care and premium customer service. I'm amazed by her commitment to her company and the Volvo product. I love my car because of her. More
DIna Thomson is amazing. I never saw a service agent so focused on good customer service and super pleasing the client. I takes a big difference...my xc90 hybrid engine had been acting up at 40k miles bu focused on good customer service and super pleasing the client. I takes a big difference...my xc90 hybrid engine had been acting up at 40k miles but instead of being upset Ia actually grateful for the good care I've received including having car delivered to my door cleaned amd washed. More
I have been using Doug MacAdam at Smythe to service all my cars for many years now. Doug always has my paperwork and loaner ready when I arrive. I trust Doug to make sure what needs to be done and only w my cars for many years now. Doug always has my paperwork and loaner ready when I arrive. I trust Doug to make sure what needs to be done and only what needs to be done to keep my cars safely on the road. Tom Coward is also excellent and has been a staple for many years. Brandon is a friendly new face and very happy to help out if Doug or Tom are tied up. More
Took my XC60, Service was friendly and quick. Michael Watson explained each step of the service procedure. The necessary repairs, the recommended repairs. Vehicle came out wonderful! He has made a life Watson explained each step of the service procedure. The necessary repairs, the recommended repairs. Vehicle came out wonderful! He has made a life long customer out of me for sure! More
I Highly recommend Smythe Volvo for their excellent service & professionalism. I will most definitely lease another car from them. Sales & service are top notch. They really care about their customers service & professionalism. I will most definitely lease another car from them. Sales & service are top notch. They really care about their customers More
We brought our car in for regular maintenance and for the lock situation problem. All was taken care of and they did a fantastic job of cleaning the car and we even had it inspected. That was anew servi e lock situation problem. All was taken care of and they did a fantastic job of cleaning the car and we even had it inspected. That was anew servi e provided by them. My only issue is , now I have a battery key message. Need to check it out but otherwise quite satisfied with service and how nice everyone is at Volvo More
I have purchased 4 Volvo vehicles at Smythe and always return for service. Their customer service orientation, honesty, flexibility and technical competency brings me make time and time again. Tom, Doug return for service. Their customer service orientation, honesty, flexibility and technical competency brings me make time and time again. Tom, Doug and Brandon are all wonderful partners on the Service team. More