Back

Smythe Volvo - Service Center

Summit, NJ

4.9
1,247 Reviews
Today: 8:00 AM - 3:00 PM Closed Now
View All Hours

1,247 Reviews of Smythe Volvo - Service Center

Sort by
October 17, 2020

Brandon did an excellent job identifying what my ‘09 S40 needed to keep it running well. Also preparing it for safe driving during the colder months. Brandon is very polite and efficient. Also thanks to Ch More

by chrisresmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Oct 24, 2020 -

Smythe Volvo responded

Brandon is great and thank you for saying so. We appreciate you taking the time to share your experience of our Smythe Volvo service department. We look forward to seeing you next time around.

Oct 24, 2020 -

chrisresmith responded

You bet

October 15, 2020

Had an appointment at 8am for the 3 year service. Brandon took me in right away and I was out of there by 10:00. Friendly staff - I come here from Brooklyn because of the excellent service. More

by JohnnyAcks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Oct 19, 2020 -

Smythe Volvo responded

Great to hear. It is quite a compliment to hear you come from Brooklyn to have your service. Thank you for taking the time to share your experience.

October 13, 2020

We have purchased 2 Volvo's from Smythe (a 2019 XC60 and 2019 XC90) because of their commitment to excellence and the customer. We recently took the XC60 in for its 2 year service and for a few minor warra More

by CPerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Oct 19, 2020 -

Smythe Volvo responded

Thank you for taking the time to post this review. It is very rewarding for for Dennis and our service team to read. We appreciate your business and your kind words.

October 07, 2020

Regina Krauza went ABOVE and BEYOND when my car needed service. She saw me pulled over on a Friday night and offered me a loaner vehicle on the spot. She also met the towing service and ensured a safe del More

by farrahcg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Smythe Volvo responded

This is a wonderful story and not surprising if you know Regina. She truly cares about people. You can see her leadership and kind spirit reflected in her team. I would be surprised if any of our staff would just drive by a stranded Volvo on the side of the road. Thank you for your kind words and we appreciate you taking the time to share your experience.

More
October 05, 2020

DIna Thomson is amazing. I never saw a service agent so focused on good customer service and super pleasing the client. I takes a big difference...my xc90 hybrid engine had been acting up at 40k miles bu More

by MarkA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Oct 06, 2020 -

Smythe Volvo responded

Great review and thank you. Dina is a true professional. We appreciate you taking the time to share your experience.

October 05, 2020

I have been using Doug MacAdam at Smythe to service all my cars for many years now. Doug always has my paperwork and loaner ready when I arrive. I trust Doug to make sure what needs to be done and only w More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Zimmerman
Oct 06, 2020 -

Smythe Volvo responded

This is the way a service team should operate. These gentlemen are excellent at what they do and thank you for taking the time to say so. We appreciate your business.

September 29, 2020

Took my XC60, Service was friendly and quick. Michael Watson explained each step of the service procedure. The necessary repairs, the recommended repairs. Vehicle came out wonderful! He has made a life More

by silvajaime896
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
Oct 07, 2020 -

Smythe Volvo responded

Thank you. Michael Watson is a real professional. He definitely has made many "customers for life" here at Smythe Volvo. Thank you for taking the time to share your experience with our service department at Smythe Volvo. We look forward to seeing your at your next service.

September 21, 2020

I Highly recommend Smythe Volvo for their excellent service & professionalism. I will most definitely lease another car from them. Sales & service are top notch. They really care about their customers More

by juliethum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Sep 23, 2020 -

Smythe Volvo responded

Your recommendation is very valuable to us and thank you for taking the time to post. We look forward to seeing you at your next scheduled maintenance.

September 13, 2020

We brought our car in for regular maintenance and for the lock situation problem. All was taken care of and they did a fantastic job of cleaning the car and we even had it inspected. That was anew servi e More

by Deboc0813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Smythe Volvo responded

We'll have someone reach out to you today on the message. Thank you for the great review.

September 11, 2020

I have purchased 4 Volvo vehicles at Smythe and always return for service. Their customer service orientation, honesty, flexibility and technical competency brings me make time and time again. Tom, Doug More

by jkovac50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Sep 14, 2020 -

Smythe Volvo responded

4 Volvos! Thank you for coming back again and again. I must admit our service team are pretty special. Thank you for taking the time to say so. Your review is very rewarding for all of us to read.

...
52
...