Smythe Volvo - Service Center

Car servicing My car was due for servicing and the Smythe Volvo team handled everything very professionally and promptly while working in a challenging environment My car was due for servicing and the Smythe Volvo team handled everything very professionally and promptly while working in a challenging environment created by the corona virus. I am very appreciative, More

Michael Watson was courteous, professional and gave all Michael Watson was courteous, professional and gave all around excellent service. I expect nothing less when I bring my Volvo for service at Smythe Michael Watson was courteous, professional and gave all around excellent service. I expect nothing less when I bring my Volvo for service at Smythe Volvo. More

amazing and beyond dealer delivered the loaner, and picked up my car for service; i was called and notified as to each repair; the next day, the ar was delivered and the dealer delivered the loaner, and picked up my car for service; i was called and notified as to each repair; the next day, the ar was delivered and the loaner picked up. i also misplaced my credit card, and the dealer searched for it. i had the car detailed as well and it looked like a brand new car. More

Appointment made quickly. Service Advisor was Doug. He’s excellent. Car was fixed within a day. Master Technician Was Casey. Covered under warranty. Great work Team Smythe! . excellent. Car was fixed within a day. Master Technician Was Casey. Covered under warranty. Great work Team Smythe! . More

Brandon and the entire service department are professional and courteous. My car was serviced, washed and returned to me when estimated. I highly recommend Smythe Volvo. professional and courteous. My car was serviced, washed and returned to me when estimated. I highly recommend Smythe Volvo. More

Brandon was courteous, professional, and friendly I purchased XC90 for my wife from Smythe Volvo last year, which was our first Volvo. She loves her XC90 and is very happy with it. However, she not I purchased XC90 for my wife from Smythe Volvo last year, which was our first Volvo. She loves her XC90 and is very happy with it. However, she noticed that the stainless steel trim on the rear bumper was beginning to lift on one side last month. This trim is more of an add-on accessory that you add to the car for aesthetic as well as to protect the bumper from scratches while loading heavy luggage on the rear back. We originally did not have plans to add this trim but the inventory that matched the model and the color that we wanted already had this add-on trim so we didn't mind spending just a little more for this add-on. By the way, our car was located in a dealer in PA but Smythe Volvo was able to make a trade to bring it over so we can buy it. Needless to say that my wife was upset and worried when she saw this trim lifting up on one side. If it lifted up any higher, it can catch the rear lift gate when opening and can potentially rip off the entire trim and possibly damage the lift gate as well as the rear bumper. We had a great experience purchasing our XC90 from Brian Gagliardi last year but unfortunately Smythe Volvo is an hour drive from our house so we called a local Volvo dealer in Ramsey to inquire about this problem and warranty but the person that my wife spoke to was not friendly and he indicated that this problem needs to be addressed by the dealer who sold the car. My wife then called Smythe Volvo and spoke to Brandon Zimmerman about it. Brandon was very professional and he asked my wife to email couple of pictures of our Volvo in the rear bumper area to make sure that there wasn't any sign of accident or damages that might have caused this problem. From there on, I exchanged few emails with Brandon and I could not be any more happy. He was very courteous and prompt with email communications. He explained that any Volvo dealer should be able to fix this problem and that he would have no issue taking care of this if I don't mind the drive to Smythe Volvo. Brandon even made the appointment for me and ordered the part in advance before I got there. When my wife and I met Brandon in person on the day of the service appointment, he was again very professional and friendly. After inspecting the car, he told me that this is covered under the bumper to bumper warranty and by the time my wife and I came back from having a breakfast at a nearby diner, the car was ready with the new trim installed and even got a free car wash! My wife was pleased with the overall experience we had with Brandon so much that she told me she would rather drive an hour to get maintenance service for her XC90 done at Smythe Volvo rather than at a local Volvo dealer! Thank you Brandon and Smythe Volvo! More

Helped me out big time!!! The service staff at Smythe Volvo saved my weekend! I'm not local to this dealership but had gotten a flat tire on Friday afternoon. I called t The service staff at Smythe Volvo saved my weekend! I'm not local to this dealership but had gotten a flat tire on Friday afternoon. I called to notify them that I was having my car towed there and they promptly ordered a replacement tire. Staff was great and I was on my way shortly after the tire arrived! More

Problem Solving Like most I have very busy work week and to my dismay as I returned home from weekend chores I heard a loud pitch equivalent to a whistling sound in m Like most I have very busy work week and to my dismay as I returned home from weekend chores I heard a loud pitch equivalent to a whistling sound in my vehicle. So, I drove to Smythe to have it potentially diagnosed. Given the day, Saturday, and time, afternoon, I wasn't sure what kind of result I could expect. Luckily, the team was still in full swing, and I was both helped and addressed by Brandon. He not only took the time to review my concern, but along with Tom's input and their mechanical team; they narrowed down the problem quickly. And, with the part in-house they were able to fix my SUV on the spot. Their level of professionalism, honesty, and troubleshooting cannot be understated. The intended fix and remedy turned out exactly as they originally told me,--thanks to Brandon especially and Tom, Tina and Jun Choi. More

Great Customer Service Excellent service and people! Everyone is very caring, professional, and attentive. I highly recommend the dealer and the service department. It is Excellent service and people! Everyone is very caring, professional, and attentive. I highly recommend the dealer and the service department. It is true pleasure visiting Smythe Volvo! More

Excellent and efficient service! Mike took good care of me. I highly recommend Smythe Volvo. Before doing any work I was asked for permission and kept informed every step of the way. me. I highly recommend Smythe Volvo. Before doing any work I was asked for permission and kept informed every step of the way. More