Smythe Volvo - Service Center

Service annual I had my S60 2013 car serviced. Clean and friendly environment. Personnel are knowledgeable and efficient. Service was known well and in a timely fas I had my S60 2013 car serviced. Clean and friendly environment. Personnel are knowledgeable and efficient. Service was known well and in a timely fashion. More

Outstanding Service I hit a pot hole and my tire was destroyed. After being towed to Smythe Volvo, the service advisor, Doug MacAdam (who was very busy at the time) told I hit a pot hole and my tire was destroyed. After being towed to Smythe Volvo, the service advisor, Doug MacAdam (who was very busy at the time) told me that he would take care of me shortly. I had tire insurance which I bought when I purchased my car and it requires filling out forms in some detail. Doug took care of the whole process despite being very busy. He took it upon himself to solve MY problem. I experienced what I would describe as World Class Service at Smythe Volvo because of Doug MacAdam. More

Nice people. Professional, friendly services. Though I brought in my Ford to Smythe for service, I just wanted to take time to thank the staff who greeted me at the service desk. Dina Thomson gree Though I brought in my Ford to Smythe for service, I just wanted to take time to thank the staff who greeted me at the service desk. Dina Thomson greeted me when I Dropped off my Escape. She made me feel comfortable that my car was in good hands! Upon completion, I got a call from Mike Watson. He was friendly and courteous and explained what needed to be done in easy to understand terms. I liked that! More

Regina and her team set the bar high Regina leads a team of professionals who offer unparalleled service. Dina is part of her team and is someone I completely trust to manage the maintena Regina leads a team of professionals who offer unparalleled service. Dina is part of her team and is someone I completely trust to manage the maintenance of my car. I always trust their recommendations and believe they work in earnest to do what is best for their clients. More

If Certified pre-owned, this dealership mean it. I’ve been to other dealership before Where I bought certified pre-owned vehicles. But, they never honored. This dealership, smite, is different. They’ I’ve been to other dealership before Where I bought certified pre-owned vehicles. But, they never honored. This dealership, smite, is different. They’re not only replaced parts without cost but did a great service. Everyone from Tom to Regina did a great job and made me feel comfortable. Top class customer service. More

Doug MacAdam -- Wonderful job -- as usual Today the Smythe Volvo service team led by Doug Macadam did a wonderful job of scheduling, servicing and cleaning my car today. My car was taken, ser Today the Smythe Volvo service team led by Doug Macadam did a wonderful job of scheduling, servicing and cleaning my car today. My car was taken, serviced and returned on time at the promised price. While waiting, the sales team lead by Kevin Flanagan reviewed my current lease and found a more favorable lease option. As usual, the Smythe Volvo did a wonderful job as usual. More

40,000 checkup vovlo and tom coward make it so easy to bring your volvo in for services and the free brand new loaner car is very cool! vovlo and tom coward make it so easy to bring your volvo in for services and the free brand new loaner car is very cool! More

Excellent Service Fit me in on short notice with a loaner car. Service was excellent, clear explanation for what was wrong and timely completion. Look forward to return Fit me in on short notice with a loaner car. Service was excellent, clear explanation for what was wrong and timely completion. Look forward to returning for future servicing. More

As usual, everything was excellent . Regina and Dennis fit my in at the last second. Service is always terrific, but I am super grateful to Regina and Dennis for getting me in on a mome . Regina and Dennis fit my in at the last second. Service is always terrific, but I am super grateful to Regina and Dennis for getting me in on a moment's notice! Thank you!! More

Service Plan / Reliability Horrible service. Buyers be ware of their service plan as the people dealing with your car are not such experts after all. I have been coming here for Horrible service. Buyers be ware of their service plan as the people dealing with your car are not such experts after all. I have been coming here for the past 5 years and my wife family for about 15. We have noticed that in the past 3 or 4 services they have even failed to give you services stickers so you don’t know when to come back. We had to beg for these in multiple occasions before we got them. I performed my 90K about 1.5 months ago and “everything was great”, or so it seemed. About close to two weeks ago my timing belt went. During my last two services with them, they didn’t mention to me that it was due for replacement (you can see a patter here with the attention to detail). They take a look and want to charge me $7,000 to change the time belt and aparently one of my valves broke as well. When I protested the amazing sum of money, they took a while, but came up with some story about a “rock” being the culprit. If I could post pictures I would, but it was the saddest excuse I’ve ever gotten just to shift blame and responsibility. It was not a rock and they should have told me about this since they are the “experts” and it’s the sole reason I purchased that service plan, so that “experts” took good care of my car. I always bought and replaced everything they told me to do in other to keep the car in great shape.... rotors, breaks, tires, etc. Anyway, needless to say, I ended up taking the car somewhere else and they charged about half of what the experts were charging. It is a sad ending to a great relationship. One where I would recommend friends to them because of my initial experience with the dealership. I would stay away from their service plan or service department as I don’t think they are honest or trustworthy. It wasn’t until I brought up “hey! You take care of this car!” That they came up with the sad excuse. Not reliable or trustworthy, which are qualities I would think you want in the people servicing your car. More