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Smythe Volvo - Service Center

Summit, NJ

4.9
1,239 Reviews

1,239 Reviews of Smythe Volvo - Service Center

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December 06, 2018

Tires Efficient, fast, service manager Regina was extremely helpful. My car was done as expected. I couldn't be more happier with the service. THANK YOU Li More

by Lisaandlola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Smythe Volvo responded

I think Regina's middle initial is H for helpful. Thank you for taking the time to share your experience. We appreciate your business.

December 01, 2018

Sunroof Leak Professionally Addressed Tom and crew successfully and timely addressed a clogged sunroof drain on my 2015 certified pre-owned XC60. Upon pulling out of a parking lot, approx More

by JPM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2018 -

Smythe Volvo responded

This review means a lot to our staff it is rewarding to hear such feedback. Tom is a true professional. We appreciate you taking the time to share your experience in our service department.

November 30, 2018

Michael and Crew got me to California. My V70 had a few problems that needed to be addressed before I took part in my cross country trip. Michael Diagnosed all the problems and got them tak More

by Damachine103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
Nov 30, 2018 -

Smythe Volvo responded

We are glad you arrived safely! Mike is very good at what he does. Thank you for taking the time to share your experience of our service department here at Smythe Volvo. Your business is appreciated.

November 29, 2018

Decency and efficiency I had a small, but perplexing technological glitch in my brand new XC40. All hands on deck appeared to straighten the problem out, I felt like the ent More

by Liz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles, Lisa, Andy, Dina Thomson
Nov 30, 2018 -

Smythe Volvo responded

Thank you for the recommendation and the kind words. Your business is appreciated and reading a post like this helps us to continue to strive to provide the best service in the industry.

November 29, 2018

Second time back on a tranmission glich on a recently purchased used XC90. Dealership stepped up and took care of the issue by replacing it at no charge. Exceeded my e More

by First timer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Watson
Nov 30, 2018 -

Smythe Volvo responded

Sorry you had to come back twice but I am glad of the outcome. We are here for you and we will always do what it takes. Thank you for taking the time to pass on the compliments.

November 27, 2018

Service annual I had my S60 2013 car serviced. Clean and friendly environment. Personnel are knowledgeable and efficient. Service was known well and in a timely fas More

by Butterflyblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Nov 27, 2018 -

Smythe Volvo responded

This is what we are aiming for - clean, friendly, knowledgeable and timely. We appreciate you taking the time out of your busy day to share your experience.

November 21, 2018

Outstanding Service I hit a pot hole and my tire was destroyed. After being towed to Smythe Volvo, the service advisor, Doug MacAdam (who was very busy at the time) told More

by Ray Colotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

Smythe Volvo responded

World Class Service, that is what we are striving for. Thank you for taking the time to share your experience of Smythe Volvo and Doug. It is greatly appreciated.

November 20, 2018

Nice people. Professional, friendly services. Though I brought in my Ford to Smythe for service, I just wanted to take time to thank the staff who greeted me at the service desk. Dina Thomson gree More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson, Michael Watson
Nov 21, 2018 -

Smythe Volvo responded

Thank you for taking the time to share your experience with our service department with Smythe Volvo. In many shops technicians come from various backgrounds of training. While our technicians receive concentrated Volvo training most have had prior experience with multiple brands but we also require they study for and take the ASE certification tests which apply to all makes. I'm glad you chose Smythe Volvo to have your vehicle service by. Your business and kind words are greatly appreciated.

November 16, 2018

Regina and her team set the bar high Regina leads a team of professionals who offer unparalleled service. Dina is part of her team and is someone I completely trust to manage the maintena More

by rsbblackpug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson
Nov 16, 2018 -

Smythe Volvo responded

This is a great vote of confidence for our service team, thank you. Regina and Dina are valued members of our Smythe family. We appreciate your business and your time spent to share your experience.

November 10, 2018

If Certified pre-owned, this dealership mean it. I’ve been to other dealership before Where I bought certified pre-owned vehicles. But, they never honored. This dealership, smite, is different. They’ More

by Johnsteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Smythe Volvo responded

This is a fantastic review. These kind words inspire us to strive to provide this same level of service. Thank you.

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