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Smythe Volvo - Service Center

Summit, NJ

4.9
1,240 Reviews

1,240 Reviews of Smythe Volvo - Service Center

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February 20, 2017

SPECTACULAR! This is the best service department I have ever utilized! I have never been treated with such consideration. I would never go anywhere else. They trea More

by Michelle Hamlett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Tim Cotter
February 17, 2017

Excellent service! I've had my Volvo XC90 serviced here multiple times, each time with Dennis, and he's always done an outstanding job. He calls when he says he will, h More

by Jason m 913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Feb 16, 2017 -

Smythe Volvo responded

Dennis is a true professional who makes sure that everyone he helps shares his infectious smile and good spirit. I'm glad we could help. Thank you for your business and for the kind review.

February 14, 2017

Off-Lease Purchase Purchasing my XC90 off-lease could not have been easier. The Smythe Volvo team, lead by Kevin Bergeron, make the process simple. Kevin took the time More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Bergeron
Feb 15, 2017 -

Smythe Volvo responded

Hi Bill, Efficient and easy with respect for your time - that's what we strive for. Thanks for your business and taking the time to tell others about us.

February 07, 2017

Tim Cotter easy to deal with ! Tim Cotter good Customer Service skills ! Got me right in after I called to have headlights replaced. Explained what had to be done. Was out of there More

by XC70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Cotter
Feb 07, 2017 -

Smythe Volvo responded

Its important to us to be mindful of your time because that matters to people. We work on being fast and efficient so our customers can get back on the road to enjoy driving their Volvo's. Thanks for taking the time to review us and thank you for your business.

January 30, 2017

Excellent experience at Smythe Volvo- We have been a Smthe Volvo customer sine 2000. We currently have 4 Volvo's in our household and are always satisfied with the service received from th More

by Annette1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Jan 31, 2017 -

Smythe Volvo responded

wow! 17 years and 4 Volvo's currently - that's great. Thanks for the confidence you've shown in us and for the great review. We very much appreciate your business.

January 30, 2017

Replacement of headlight bulbs The service I receive from Smythe Volvo is exceptional, the professional care that I received from Doug MacAdam is very special. He is a definite asse More

by martin,barbara713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2017

Great experience each time. Staff are very professional Staff are very knowledgeable and highly professional in dealing with customers. I always feel very important when I get my Volvo serviced at this dea More

by Shanel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Cotter
Jan 29, 2017 -

Smythe Volvo responded

We know that we are doing our best when we can exceed your expectations. Many businesses talk about it, some strive for it and a few achieve it. We are glad that we are among those few for you! Thanks for the review and for your business.

January 29, 2017

Service experience I have to tell you that Regina, Tim, Dennis and Dina, during my last service visit to the dealership went above and beyond the call of duty. Regina h More

by SK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Tim Cotter
Jan 30, 2017 -

Smythe Volvo responded

One of the lessons we've learned in our 50 years as a Volvo dealer, is the value of teamwork. Only when everyone delivers the message of excellent customer experience can we truly exceed your expectations. Its great to be successful at this. Thanks so much for noticing and for taking the time to tell others. We appreciate it - and we appreciate your business.

January 29, 2017

Service/Maintenence done right the first time. I was very satisfied with the repair and maintenance I received for my 2012 Volvo XC60 with license BERTOS. I would rate the overall service a 10. More

by Abuela 513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Jan 30, 2017 -

Smythe Volvo responded

Great - Thanks for the review. Enjoy your Volvo.

January 28, 2017

Car Serviced I felt the service rep was courteous, professional, & knowledgeable. The issue was properly taken care of. I highly recommend the dealership & servi More

by Ricky13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Jan 28, 2017 -

Smythe Volvo responded

Professional, courteous and Knowledgeable - That's what we try to be every day for every customer. Dennis does a great job at it. Servicing and selling Volvo's that we are passionate about makes it an easy thing to do! Thanks for the review and for your business.

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