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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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November 02, 2013

It was easy to make a service appointment. They were friendly, professional and went through everything they did to my car. They offered to keep it for the 10,000 mile scheduled maintenance and when I c More

by mpschwartz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Schwartz
Nov 06, 2013 -

Smythe Volvo responded

Glad to hear your service appointment was a seamless one. Smythe Volvo will always try and accommodate any of your service requests. We strive to make sure our customers are more than satisfied with all aspects of their experience with us.Safe driving!

October 30, 2013

Smythe Volvo Service Dept. are pro's. They do quality work, on-time, and at a reasonable price. The staff is very knowledgeable, courteous and respectful of my time. I have no plans to go anywhere else. More

by tm85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist
Nov 06, 2013 -

Smythe Volvo responded

We are extremely grateful for all of our loyal Smythe Volvo Service customers. Your time is as important to us as your car we are servicing. We look forward to keeping you and your vehicles safe and on the road for many years to come. Safe travels!

October 30, 2013

Everyone I have ever dealt with at Smythe has been incredibly helpful and honest. I left another somewhat local Volvo dealer to buy a new car with Smythe a few years ago and just bought a pre-owned Vo More

by salameno
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 02, 2013 -

Smythe Volvo responded

We know how important it is to build a lasting and trustworthy relationship with your local car dealer. It is equally important for us to build that bond with our customers. Thank you for doing business with Smythe Volvo and good luck with the new car (and a new driver!!). Drive safely!

October 26, 2013

Friendly and very informative. I'll definitely keep bringing my Volvo XC60 for service. I've moved out to union county and it's convenient. More

by Jwashington2278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2013 -

Smythe Volvo responded

Welcome to the area. We will take good care of you Volvo. These two qualities, friendly and informative, you will find in all our service writers. Thank you for the nice words and we'll see you at our next service.

October 25, 2013

Staff was very professional, courteous and helpful. Knew their cars and their customers. The car service lanes for incoming customers was very thoughtful. Loaner car program was great. More

by ptrkj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 29, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. Thanks for taking the time to send in this positive review.

October 22, 2013

Sean was very helpful. He listened to my concerns and tried to get the work done quickly. When I picked up the car, I had prepaid for parts that I did not need and Sean made sure this was credited to my More

by sdevlin958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 29, 2013 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

October 18, 2013

Great service, took care of all my issues. Accommodation of loaner car was welcomed and make my experience worth the 45 minute trip to and from Smythe Volvo. More

by asfish1919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 06, 2013 -

Smythe Volvo responded

It means a lot to us to have have service customers like you who travel 45 minutes to have your vehicle serviced at Smythe Volvo. We are always here to not only help you with any issues your vehicle may be having but to make the experience as comfortable as possible. Your overall satisfaction with Smythe Volvo is always our main priority. Safe travels!

October 18, 2013

We dropped off the car the night before and it was ready when promised. The service was explained and future service that should be considered was explained including an estimate of the cost. More

by talianj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2013 -

Smythe Volvo responded

We always strive to make sure we keep our promises to our customers. Getting your car in and out of service on time along with making sure you are thoroughly aware of the work being done on your vehicle is of utmost importance to us. We look forward to meeting any of your service needs in the future. Safe driving!

October 17, 2013

From start to finish Doug was friendly, professional, and informative. I was in for one of the more involved services and he was upfront and honest about the associated cost, as well as, the length of time More

by SethM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 17, 2013 -

Smythe Volvo responded

It’s the simple things done well that keep customers happy. A good explanation of work needed or work performed removes a lot of worry. Doug has been at Smythe Volvo a long time and is a real pro. Thanks for the kind words. We'll see you next service.

October 16, 2013

Fast and friendly service! I came in.without an appointment and they took.me right away. I waited for my car for less than an hour. Thank you More

by copeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sean flanagan
Oct 16, 2013 -

Smythe Volvo responded

We make every effort to assist a customer in need of service as soon as possible. Being aware our customer's time is something we always stay focused on. Thank you for responding to our survey.

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