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Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

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October 16, 2013

Excellent service!!! Efficient and professional! Finished my 15,000 miles maintenance within one and half hour. The best part for me the service department opens on Saturday too! More

by Amylee2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Oct 16, 2013 -

Smythe Volvo responded

Your compliments contribute to our success because they let us know are doing things right. We expect, from ourselves, a review like yours from every Smythe Volvo customer. Thank you for a great review.

October 15, 2013

Ryan was very courteous and accommadating. He took the time to explain what was wrong and gave me different options on how it could be adjusted. Thanks, Ryan More

by mbarreiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2013 -

Smythe Volvo responded

That's what we are for. A thorough explanation goes long way in relieving the stress sometimes associated with auto repair. Thanks for taking the time to post a positive reviews. We'll see you next service.

October 15, 2013

Ryan did an outstanding job with my car. I always have a friendly and helpful service employee when I bring my car in. Thanks for all your help and keep up the good work. More

by lindajohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2013 -

Smythe Volvo responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

October 14, 2013

I have been a customer of Volvo on and off for over 25 years. They have always been honest and knowledgeable about their product and service. More

by srockoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. Having loyal customers like you is a reward of its own.

October 08, 2013

All of my experiences with Smythe Volvo have been excellent. They have a very friendly and courteous staff. Would highly recommend. I will probably purchase all future vehicles from Smythe! More

by MrMunoz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 15, 2013 -

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. Thank you for this great review. We'll see you next time in.

October 08, 2013

Your car needing service is a fact of life - how it is handled is not. That is a matter of an attentive customer relationship, accomodating scheduling, technical capability, experience, and follow-throug More

by peterstagl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2013 -

Smythe Volvo responded

If we could ask a customer say specific things in a review what you wrote is what we would ask. Your comments and loyalty make our jobs very rewarding. Thank you for such a thorough and positive review.

October 02, 2013

Okay. We all know that taking the car to service is a huge groan. The folks at Smythe Volvo are the exception to the rule. My appointment was for first thing on a Monday morning (What was I thinking?) More

by camarsella
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
Oct 15, 2013 -

Smythe Volvo responded

That is a funny and welcomed review. We try hard to deliver outstanding service and a response like yours is the pay off. Being aware of our customer’s time is one of the reasons we have such loyal customers. Thank you for take the time out of your day to share your experience.

October 01, 2013

Smythe always takes care of our service needs, as this is our third car from Volvo. I would strongly recommend Smythe. The staff is friendly and attentive, and goes above and beyond our expectations. More

by Glennmgates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2013 -

Smythe Volvo responded

Thank you. Your simple statement speaks volumes. This is what we are striving for. It is rewarding to receive feedback like this. We see you next service.

October 01, 2013

Took my car in for routine maintenance covered under the warranty. I told Tom that the lettering on my Volvo emblem had peeled off, which was an fix for them. Also had a problem with my keyfob, which they More

by eandalis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 01, 2013 -

Smythe Volvo responded

That is the response we want all our customers to have after experiencing our service department. Tom, like all our staff, is a real pro. Thank you for taking the time to post this review.

September 30, 2013

Doug was courteous, professional, and informative. He took special care to insure that I purchased the appropriate tires for my vehicle and explained the service that would be performed. My overall exper More

by jcfjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 01, 2013 -

Smythe Volvo responded

It’s the simple things done well that keep customers happy. A good explanation of work needed or work performed removes a lot of worry. Doug has been at Smythe Volvo a long time and is a real pro. Thanks for the kind words. We'll see you next service.

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