Back

Smythe Volvo - Service Center

Summit, NJ

4.9
1,233 Reviews

1,233 Reviews of Smythe Volvo - Service Center

Sort by
September 28, 2013

What a pleasure dealing with Doug and Smythe. So different from the horrible experiences I always had at Manhattan Volvo. Here you feel they care about you and your car. And the personal service c More

by BillBNJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 01, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Doug was able to make a stressful situation less stressful and provide the level of service he did. Thanks for taking the time to send in this positive review.

September 24, 2013

I visited Smythe Volvo's service department for scheduled maintenance and to address a few issues with the car. I worked with Ryan Tucker, who treated me professionally and was very pleasant to do More

by JasonDymbort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2013 -

Smythe Volvo responded

We have a good crew and thank you for saying so. The words you use to describe our service department are words we strive to deliver on. Your encouraging comments go a long way. We hope to always provide this kind of service.

July 27, 2013

I have been a customer of Smythe Volvo since 1994, first for servicing, then for purchasing two Volvos. The service department has a staff of extraordinary people. My wife and I always warmly greeted and p More

by heath3011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 04, 2013 -

Smythe Volvo responded

What a testament to the product and our dealership! It is rewarding to see customers like you who have purchased multiple Volvos from us. It is a vote of confidence. We are truly grateful for you loyalty and the time you have taken to fill out this survey.

July 21, 2013

A major repair expense (fuel tank pump) was minimized thanks to Smythe Service working with Volvo warranty claim, even though the item had just passed the warranty period. More

by Brkent4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 04, 2013 -

Smythe Volvo responded

I am glad to read that you had a good experience. This kind of response is very rewarding. Listening to customers and getting them back on the road quickly is important to us. Thanks for taking the time to submit this positive review.

July 20, 2013

We had a problem with our Volvo and we we under time constraints. Tony and Ryan solved the problem and we made our commitment. Other car dealership's service departments could learn a lot from Symthe' More

by smith63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jul 20, 2013 -

Smythe Volvo responded

Our service writers have been with us for 17 years on average. This experience really shines through in their product knowledge and customer knowledge. They know what may be wrong with the vehicle based on the symptom and they know what the customer needs to hear to feel comfortable. I am glad that Ryan and Tony were able to make a stressful situation less stressful and provide the level of service they did. Thanks for taking the time to send in this positive review.

July 19, 2013

Excellent experience, as usual. My car went in for 45k service. Loaner car was clean and gassed up. Tom connected with me during the day to let me know the status of the car. He clearly explained all i More

by tmmcgovern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2013 -

Smythe Volvo responded

Tom, along with all Smythe Volvo employees, share a common goal. That goal is to provide excellent service. Thank you for taking the time to let us know we are succeeding in reaching that goal and for completing our survey.

Jul 20, 2013 -

Smythe Volvo responded

Simply put that is what we are aiming for. I am glad we were able to deliver this kind of service. Thank you for taking the time to fill out this survey. We'll see you next time in.

July 16, 2013

I purchased a 1994 Volvo 940 from Smythe Volvo in 1994, I always had it serviced there. The service dept. is excellent and the staff is friendly and courteous. I purchased my 2004 XC 90 from Smythe and as More

by fuzzy2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Tucker
Jul 17, 2013 -

Smythe Volvo responded

Your allegiance to Smythe Volvo is genuinely appreciated. Thank you for your kind acknowledgement of our staff. We look forward to providing you with the same excellent service you recently received and thank you for responding to our survey.

July 14, 2013

Trust is the most important thing for me when I have a car serviced. I feel that at Smythe Volvo this is the underlying value to customer service and quality work. More

by csweetra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 17, 2013 -

Smythe Volvo responded

Your recent experience at Smythe Volvo is exactly what we strive to create. We sincerely appreciate you taking the time to respond to our survey.

July 11, 2013

They make every service appointment enjoyable and hassle free. I will only come to Smythe Volvo. Thank you for taking such good care of me and my family's car! More

by AmandaC318
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jul 12, 2013 -

Smythe Volvo responded

Our success is based on providing you what you and your family need. Thank you for responding to our survey and we will continue helping our Smythe customers with efficient and quality service.

June 28, 2013

As usual I received prompt attention when I called for service on my Volvo S60. Aside from the regular maintenance interval, I had some questions about software upgrades and other small details. It's alwa More

by peterstagl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 29, 2013 -

Smythe Volvo responded

We have a good crew and thank you for saying so. The words you use to describe our service department are words we strive to deliver on. Your encouraging comments go a long way. We hope to always provide this kind of service.

...
99
...