South Bay Hyundai

They did a very great job of quickly working on working on my vehicle and the communication was wonderful. on my vehicle and the communication was wonderful. More

Everything was extremely easy even though they were a little backed up in terms of getting an appointment. The staff is also extremely nice and helpful. little backed up in terms of getting an appointment. The staff is also extremely nice and helpful. More

I took my car in for regular maintenance on 1/24/22 . Also, my automatic key for driver's side door is not working, I have to lock it manually with the key. While I was there I thought I would get esti Also, my automatic key for driver's side door is not working, I have to lock it manually with the key. While I was there I thought I would get estimate for the repair. My service advisor was Nicole Nelson. I mentioned it to Nicole and asked for estimate. Nicole called me later and said the estimate was $747.48. I told Nicole I will think about it and not going to repair it at this time. I picked up my car during my lunch break and I was in a rush. So I did not look at the receipt and just paid the bill. I have been bringing my car in here for 10+ years and trusted this place. When I finally looked at the receipt and realized that I was charged $180 diagnosis fee for my door, I was shocked. I called Nicole and left message. She did not return my call. After calling for two days, I finally got hold of Nicole and I mentioned to her about how disappointed I am and she should have told me about the fee upfront. She said sorry we charge diagnosis fee when getting estimate. I am not upset about charging diagnosis fee. Different places do things differently. What I am really upset is Nicole did not tell me that there is $180 diagnosis fee to get the estimate. She should have communicated it to me upfront. If I knew there is a $180 fee, I would not have asked her to proceed with the estimate. That is a lot of money. I am very disappointed that I was charged $180 fee that I was not made aware. That was not right. I have lost my trust in this place. I was treated very unfairly. More

Great service, friendly and good knowledged staff! I would recommend them to my colleagues and friends would recommend them to my colleagues and friends More

Nicole and everyone else at South Bay Hyundai were very helpful! When I emailed, initially, Nicole called me the next morning. When I brought my car in they listened to me and worked with me to find the helpful! When I emailed, initially, Nicole called me the next morning. When I brought my car in they listened to me and worked with me to find the best solution for my repair. I'm looking forward to continue bringing my car in for service and repair at South Bay. Thank you so much for all your help! More

We had spoken to Bridgette on the phone who was kind to make an appt for us on the following weekend. However, when we arrived, she was not there, nor did she seem to have passed on any of our conversation make an appt for us on the following weekend. However, when we arrived, she was not there, nor did she seem to have passed on any of our conversation to any of her co-workers. Additionally, there were a handful of people who weren't wearing their masks when they walked inside and being pregnant with the current mandates in order, I would have hoped that the staff would have mentioned something to visitors besides the useless signs at the front of the building. There seemed to be some confusion at first with long waiting periods in between, collecting data and whatnot. Originally, we had come to inquire on some Hyundai Santa Fe plugins that we were told were in transit over the phone, but when we arrived they said they had already been sold. Fortunately, Shiekh was extremely nice and personable and if it weren't for him, we probably would have walked out. He had a friendly and positive vibe, which ultimately landed us with a new car at the end of our visit--which was completely unintentional. More

The staff is always so great. The service is wonderful. I would highly recommend this location. would highly recommend this location. More

Donnie was great, took time to explain what I needed and what was recommended. Great customer service. what was recommended. Great customer service. More

Great customer service. Donnie was very professional and efficient. He explained to me what would be done and how long it would take. A1 service!!! efficient. He explained to me what would be done and how long it would take. A1 service!!! More

Everyone was nice and helpful. Donnie provided personalized service, he is very knowledgeable, personable and meticulous to detail personalized service, he is very knowledgeable, personable and meticulous to detail More