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South Bay Hyundai
Torrance, CA
4,681 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,681 reviews
October 29, 2026
Service department jack and kei are the professional customer service. i am very happy every time i get assist with them . Thank you HUNDAI customer service. i am very happy every time i get assist with them . Thank you HUNDAI More
by Dj
Verified Customer
October 27, 2026
he service writer provided excellent customer service. They were professional, friendly, and attentive, clearly explained the service process, and kept me informed throughout the visit. The entire experie They were professional, friendly, and attentive, clearly explained the service process, and kept me informed throughout the visit. The entire experience was smooth and hassle-free. I really appreciate their outstanding service! More
by Smaeshiro
Employees Worked With
October 26, 2026
Jack was incredibly kind and professional. He really made me feel taken care of and was so communicative. I could tell her goes above and beyond for the people he works with. He really made me feel taken care of and was so communicative. I could tell her goes above and beyond for the people he works with. More
by kjnguyen93
Employees Worked With
October 23, 2026
Overall, very good service. Just a little annoyed that they didn’t wash my car at the end Just a little annoyed that they didn’t wash my car at the end More
by cokebarba
October 23, 2026
Great customer service. Clear and prompt clarification of services required and the cost of the service. Clear and prompt clarification of services required and the cost of the service. More
by JAESUN1130
October 23, 2026
My most current concern is with the service department. My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyun My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyundai.com. One sale staff told they were not here to do my paper work. Mr. Morales was kind enough to come by and start the process of removing the lease car's information. The car's info was not completely remove and it took my self and the blue link help line over an hour to completely delete the prior car. Lesson to me is the sale staff only supports the immediate buyer and not the purchase of subsequent Hyundai product not from their dealership. I have a current issue obtaining a repair of the remote controls (MODE, PRESET) on the steering column. This is an intermittent problem (not functioning roughly 75% of the time. I have taken the car in once and controls did not work, was told to make an appointment, I did...I came to the appointment and was told I needed to wait until the controls did not work at all. I returned when controls were not working the MODE irregularly and PreSet not at all. My service rep was helpful and sympathetic but advised against completing the repairs until both were 100% non functional. This has been 4 times...I do have other demands on my time and want this issued resolved. The current state is distracting to me as a driver as I need to use the touch screen to change media status. This diverts attention from the road to the screen. It is my belief that the dealership does not want to order parts it might not use. I intend to speak with the service department and ask for a written statement as to why this repair cannot be scheduled or to please schedule and order appropriate parts. Oh I also received a call today from the Sale Department asking when I was returning my leased Ioniq 6 ....It was returned October 5. The return was not recorded in their system...glad I got a receipt of return More
by diane.berg
October 22, 2026
I am not certain who to address this to but charging clients a 3% surcharge for credit card use to pay for service charges is a poorly conceived money grab. It is insulting to your clients many of whom clients a 3% surcharge for credit card use to pay for service charges is a poorly conceived money grab. It is insulting to your clients many of whom have paid $20,000. to $60,000. to purchase your products. Now those same "loyal" customers are being penalized on the service end. The optics are beyond terrible. If Huyndai needs the money just bury it in the charges. Reminds me of the "New Coke" fiasco of 1985 which almost brought down the Coca-Cola empire and resulted in an emergency bail out and reversing strategies within 4 months. Thanks and please forward appropriately. Les Edrich More
by l.edrich
Employees Worked With
October 22, 2026
Great customer service. Clear and prompt clarification of services required and the cost of the service. Clear and prompt clarification of services required and the cost of the service. More
by amicu9
Employees Worked With
