South Bay Hyundai

South Bay Hyundai responded

We’re sorry to hear that you’re experiencing new concerns with your Sonata following the recall service. We understand your frustration, particularly with the vibration and engine noise and your concerns about being asked to pay for further diagnosis. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and hope we can better address your concerns.

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

Thank you for coming back to South Bay Hyundai for your second Hyundai! Having a customer return to us for another vehicle is one of the best compliments we can receive. We’re especially glad Omar took the time to understand what you wanted and worked hard to get you into the right car at a price you were comfortable with. We’ll be sure to share your kind words with Omar and the sales team. We truly appreciate your continued trust and loyalty, and we look forward to being here for you for Hyundai number three!

South Bay Hyundai responded

Thank you for sharing such thoughtful feedback about your IONIQ 5 purchase! We’re especially glad Jalen’s knowledge of the vehicle’s features stood out. When you’re comparing vehicles and dealerships, having someone who can confidently explain how everything works can make a huge difference. We’re also happy Juan made the paperwork process straightforward and took the time to walk you through your options, including the extended warranty. It’s important that customers understand what they’re considering and feel comfortable with their decisions. We’ll be sure Jalen and Juan see your kind words. Congratulations on your IONIQ 5, and thank you for choosing South Bay Hyundai!

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad your service advisor made you feel welcome and that you enjoyed the comfortable waiting area. We want our customers to have a pleasant place to relax, whether that means grabbing some water, a hot drink, or a snack while their vehicle is being serviced. We appreciate you choosing us and hope to see you again!

South Bay Hyundai responded

Thank you for the kind words! We’re especially glad Jack made such a positive impression. His commitment to making sure customers feel comfortable, informed, and well taken care of is something we truly value. We’ll be sure to share your recognition with him. We appreciate your trust and are grateful you chose us!

South Bay Hyundai responded

We’re sorry to hear that your experience left you feeling rushed or as though your business was not valued. We understand how frustrating it must have been to encounter a delay with your bank and then feel pressured by the finance team rather than given the time needed to resolve the issue. We also regret that Jalen was unavailable at the time of your appointment. Your comments regarding the finance process, scheduling, and overall customer service have been shared with our management team for review. Thank you for bringing your concerns to our attention.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad the entire experience felt easy, smooth, and straightforward. Keeping things clear and honoring the price agreed upon is exactly how we want the buying process to feel. We really appreciate you recognizing that transparency and for choosing us!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that the service status system was not kept up to date, leaving you to repeatedly check at the desk for information about your vehicle. We understand how frustrating it is when a communication tool is provided but does not accurately reflect the progress of your service. Your comments have been shared with our management team for review and we will be contacting the service provider for information. We appreciate you bringing this to our attention.