South Bay Hyundai

Pretty Bad - not returning Pretty much from the start I should have known this was doomed. Make an appointment two weeks in advance for a Saturday because my check engine light Pretty much from the start I should have known this was doomed. Make an appointment two weeks in advance for a Saturday because my check engine light is on. Roll in that Saturday, I’m told that they don’t do that type of service in Saturday’s. Roger asked “Who did you make your appointment with? It may have been the cashier, and they don’t know anything.” Seems like something that anyone who has the capability of booking appointments should know. Roger acted like he was doing me a huge favor by still accepting the appointment while also up selling me to get my 90k mile service ($900+) I get a call later that day that the check engine light problem was found and fixed, total comes out to $1300 which I pay on Sunday when I pick it up. Turn on the car and the check engine light is still on. Make another appointment for the following Wednesday. The night before, Tuesday, my car won’t start. I somehow figure out a way to get it to start and bring it in that Wednesday. They have my Car for over 6 hours and I finally get a call That they’ve finished. Issue with the battery terminal as well as some technology thing that affected the check engine light. I wasn’t charged, which was an assumed gesture as I had just spent $1300 and had to come back for more fixing. Roger again acting like he hooked it up, after Jack handed me off to him. Here comes Sunday morning. Car won’t start AGAIN. Have to jump it to get home from a friends. End up calling AAA Monday morning. They check the battery and it’s almost completely dead. AAA replaces the battery. You’d have thought that a respectable dealership would have checked the battery’s juice, seen it was 6 years old and replaced it. But, apparently that’s not something that South Bay Hyundai has the IQ to do. How none of these issues are part of a 90k service or 34-point inspection is beyond me. Imagine, for a minute, that you spent $1300 with a business to address issues with your car, and yet right after they allegedly fix it, you have bigger problems than before. I felt neither my time nor my money was valued by this business, therefore I will not spend with them again. It’s not a threat to get free service or perks or money off my next car. I simply don’t trust the dealership to perform competently so I won’t be giving them business. More

Awesome Staff When i walked into the dealership, I was immediately greeted and assisted by Carlos. He helped make the entire vehicle return and new purchase easy. H When i walked into the dealership, I was immediately greeted and assisted by Carlos. He helped make the entire vehicle return and new purchase easy. He went above and beyond, even by getting my car delivered to me. Cedric was awesome manager and welcomed back to the Genesis family. Customer goes a long way with them. Calvin was very informative for future service needs More

Oil change Excellent service as always! Roger and team are great and keep me coming back for the experience of genuine customer service while the car is being se Excellent service as always! Roger and team are great and keep me coming back for the experience of genuine customer service while the car is being serviced. More

Five wasted hours This was my second visit to South Bay with my 2018 Elantra Sport GT, for a tailgate handle recall and warranty repair on a seat belt problem. On my pr This was my second visit to South Bay with my 2018 Elantra Sport GT, for a tailgate handle recall and warranty repair on a seat belt problem. On my prior visit (8/13) for an oil change, the rear passenger seat belt was supposedly repaired for 'non-retraction' problem - it was NOT repaired. At that first visit, Donnie advised there was a recall on the tailgate handle and I should make an appointment for the installation when it came in. I made an 08:30 (9/16) appointment, thinking being early my service would be handled promptly. I'm 87 and driving 18 miles in Los Angeles traffic is no fun. I was on time. FIVE hours later, my car was ready? Guess what- NOTHING WAS DONE! The handle has to be painted and the defective seat belt retractor has to be ordered. I am currently waiting for a call from South Bay to advise when the parts are in. I am not looking forward to another five hour session in the waiting room! Incidentally, on the first visit, my wife was with me and Donnie did kindly arrange a Uber ride to a restaurant so we could have lunch. Thank you for that. More

He's awesome! Calvin in Service takes care of everything. he always is so dedicated and professional that I totally feel at ease. :) - Seriously I couldn't recomme Calvin in Service takes care of everything. he always is so dedicated and professional that I totally feel at ease. :) - Seriously I couldn't recommend a better place to do business than with the people at South Bay Hyundai. He's awesome! More

Everyting was perfect for me. Every staff were good, especially Deonte who is sales rep was so nice and friendly. I really recommend this Hyundai dealership. I had a so bad e Every staff were good, especially Deonte who is sales rep was so nice and friendly. I really recommend this Hyundai dealership. I had a so bad experience at the neighbor dealership HOND....A, but looking back, you know, I'm a lucky person for buying new Veloster N. I would like to buy again if I still in USA and you guys bring me a new model for Veloster N! Thank you so much. More

Low-pressure, great experience I haven't bought a car in 18 years and was not looking forward to the experience. However, it was so easy and stress-free! Jermaine let me go at my ow I haven't bought a car in 18 years and was not looking forward to the experience. However, it was so easy and stress-free! Jermaine let me go at my own pace. He was very upfront and answered all of my many questions. More

Sheek is awesome! Shiek is super knowledgeable and nice to work with. He even laughed at my jokes! Lol. Love my new Genesis G70!! Thank you so much Shiek is super knowledgeable and nice to work with. He even laughed at my jokes! Lol. Love my new Genesis G70!! Thank you so much More

Very informative. Explained service thoroughly Didn't rush and took time to explain what was needed. What my choices were and what was most important. I needed a service but I couldn't afford all Didn't rush and took time to explain what was needed. What my choices were and what was most important. I needed a service but I couldn't afford all that was needed. He pointed out what was most important. I didn't want to use Sunbit because I have something with them already. More

Amazing service, no hassle company Previously going to the Hyundai dealer, I had a terrible experience at a different one. The Hyundai employees were very easy to speak to, quick, didn’ Previously going to the Hyundai dealer, I had a terrible experience at a different one. The Hyundai employees were very easy to speak to, quick, didn’t try to haggle me into buying a car, and very accommodating to what I wanted. The buying process was quick and easy. 10/10 dealership! Recommend speaking with Esvin and sheikh. More