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South Bay Hyundai - Service Center

Torrance, CA

4.4
2,241 Reviews

2,241 Reviews of South Bay Hyundai - Service Center

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November 05, 2022

I can not believe how incredible the service was when I took my Genesis in for service! I was greeted by Donnie and he was so efficient and knowledgeable polite. He offered me a loaner car for the day , More

by dbjonas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Nov 07, 2022 -

South Bay Hyundai responded

We couldn't be happier to hear that Donnie made your Genesis service visit so great and earned five stars! We look forward to seeing you again for your next appointment at South Bay Hyundai! Thank you!

November 05, 2022

Appointment and service was easy to do. Everything went smoothly and staff was very friendly and helpful. More

by KJACOBS0440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

South Bay Hyundai responded

We're glad our team made your service visit easy! Thank you for being a South Bay Hyundai customer!

November 04, 2022

They did not solve the problem with my car. I had a long wait time. More

by gphotos1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

South Bay Hyundai responded

If we delivered anything less than a five-star experience then I'm very sorry. I would also like to speak with you to see what I can do to make things right. Please contact me at your earliest convenience. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com

November 02, 2022

Very helpful and in and out fairly quickly. Liked how they showed you a video of working on your car and what to look for by the next maintenance. More

by HB021297
Friendliness
Recommend Dealer
Yes
Employees Worked With
Donnie Ellis
Nov 03, 2022 -

South Bay Hyundai responded

We are thrilled that your visit to South Bay Hyundai was such a positive one! Thank you for trusting us to provide five-star maintenance!

November 02, 2022

Who is Steven Suh? I don't remember meeting any Steven Suh. Maybe he was one involved with the details of the trade in and purchase of my new vehicle. I worked closel More

by lc592002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole in Service was great, she kept me in the loop through the entire process and introduced me to JC in Sales. He was great!!, J.C. Chatman
Nov 03, 2022 -

South Bay Hyundai responded

Thank you for leaving such a great review for Nicole, JC, and Ann! We are proud of our team for making this a five-star experience for you! We hope you enjoy this new vehicle! - South Bay Hyundai

November 02, 2022

Donnie is always very helpful and professional. Everyone is always friendly and Courteous. I would recommend this dealership to my friends. More

by AMBROSERUSSO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Ellis
Nov 03, 2022 -

South Bay Hyundai responded

Thank you for the great review of South Bay Hyundai! Donnie & the team look forward to seeing you next time!

November 02, 2022

Service is really nice and the representative Jack Kim is the best. The video is so useful. More

by Daniel W. Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

South Bay Hyundai responded

Thank you for leaving Jack and our team such a kind review, Daniel! We hope that you come back to South Bay Hyundai for your next service visit!

November 02, 2022

It was my 1st time at this dealership, I will return. Service rep Jack was Awesome. More

by BLESSEDLA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

South Bay Hyundai responded

Welcome to the South Bay Hyundai family! Jack and the rest of our team are so lucky to have you as a customer!

November 02, 2022

This was my second service at the South Bay Hyundai dealership. Amir was an absolute pleasure and took the experience beyond my expectations. He arranged a lyft to take me to the locale of my choice More

by SSF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir, Donnie Ellis
Nov 03, 2022 -

South Bay Hyundai responded

Thank you for trusting the South Bay Hyundai team with your service needs! We're happy to hear Amir provided you with wonderful service during your recent visit and we'll be sure to share this kind feedback with him & Donnie. Take care and we'll see you at your next visit!

November 01, 2022

Gloria helped me alot with the repair and car process. She was amazing in customer service More

by juliusoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gloria
Nov 02, 2022 -

South Bay Hyundai responded

Thank you for sharing your review! We're happy that Gloria earned your recommendation! -South Bay Hyundai

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