South Bay Hyundai - Service Center

So accommodating. Took care of an uber for me to get home as my car would take a long while. Took care of an uber for me to get home as my car would take a long while. More

Excellent service department. All the needed work was explained to me, so there were no surprises. Work was completed quickly. All the needed work was explained to me, so there were no surprises. Work was completed quickly. More

Waiting on a part. No one has called even though it has come in. Bad customer service No one has called even though it has come in. Bad customer service More

Everything was great until checkout. There was no cashier present. I stood there for 5 minutes and finally asked one of the service technicians why no cashier. I then got help. There was no cashier present. I stood there for 5 minutes and finally asked one of the service technicians why no cashier. I then got help. More

I want to give a huge shoutout to Manager Calvin and Supervisor Jeremy at South Bay Hyundai for the outstanding service I received while getting my 2022 Hyundai Palisade serviced. From the moment I arri Supervisor Jeremy at South Bay Hyundai for the outstanding service I received while getting my 2022 Hyundai Palisade serviced. From the moment I arrived, they treated me like a VIP professional, attentive, and genuinely kind. They made sure I had a loaner car ready so I wouldn’t be inconvenienced and kept me informed every step of the way. It’s rare to find a team that truly goes above and beyond, but Calvin and Jeremy did just that. Thank you both for turning a routine service visit into a first-class experience! More

I liked that I could get a Uber back to my house so I didn’t have to wait didn’t have to wait More

I just came in for my first maintenance on my new hyundai. Service was quick and all the staff was nice and friendly. I will be back for next regular maintenance. Thanks South Bay Hyundai hyundai. Service was quick and all the staff was nice and friendly. I will be back for next regular maintenance. Thanks South Bay Hyundai More

Kei is a pleasure to work with. Straight shooter who doesn't sugar coat anything. I appreciate the direct responses and desire to find a solution. I highly recommend him as a servic Straight shooter who doesn't sugar coat anything. I appreciate the direct responses and desire to find a solution. I highly recommend him as a service advisor. He effectively communicates the issue and the fix. More

This is a review on strictly the service department not sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since Ap sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered. I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied. The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem. The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture. I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department. Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations. Avoid this dealership if you value your time, money, and being treated with basic decency. For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point More