South Bay Hyundai - Service Center

Great service and personel. Expained everything, and stayed in touch with me while on the premises. Expained everything, and stayed in touch with me while on the premises. More

While Nicole was absolutely fantastic, the drop off was possibly one of the worst I have ever had. I have leased my car for the last 20 years, at different brands (Honda, Lexus, Audi), and I'd say Hyundai possibly one of the worst I have ever had. I have leased my car for the last 20 years, at different brands (Honda, Lexus, Audi), and I'd say Hyundai is possibly THE worst one. Even though I made an appointment for a Tuesday at 9:30am, upon pulling up, the parking lot was barely enterable b/c there were SO many cars trying to get in from different directions. The team was understaffed and no one checked me in until about 9:50am. That was just the initial check in, and I wasn't helped until probably after 10am. Even though I booked my service appointment stating that I will need a ride and I will NOT wait at the dealership. During the first check in, the rep had told me Lyft was no longer being offered but that my oil change would at least take 2+ hours b/c of the back up. I needed to get back to work so I interrupted my husband at work to have to come get me only to find out that Lyft IS still offered when Nicole spoke with me, but by then, my husband was already on the way. More

Very professional service department. Service was done in a timely fashion. They do not try to sell you any unnecessary service items. Service was done in a timely fashion. They do not try to sell you any unnecessary service items. More

Service writer was exceptional friendly and knowledgeable She kept me up to date with my car She kept me up to date with my car More

I always check with Jeremy to ensure that the technician thoroughly check out my car. The service was timely and efficient thoroughly check out my car. The service was timely and efficient More

Poor customer service, Took several attempts to fix my NEW CAR. Service technicians made us feel as if they were doing us a favor when speaking to us. NEW CAR. Service technicians made us feel as if they were doing us a favor when speaking to us. More

Jack Kim is spectacular and truly one of a kind. His ability to make the entire servicing experience painless is unparalleled. He's extremely knowledgeable about the details of my car, finds ways to His ability to make the entire servicing experience painless is unparalleled. He's extremely knowledgeable about the details of my car, finds ways to avoid additional costs and gives confidence in the decisions we make together. South bay Hyundai is very lucky to have Jack. More

Great service! They were thorough & quick to help me. They were professional and got the job done fairly quick. They were thorough & quick to help me. They were professional and got the job done fairly quick. More