South Bay Lexus

Excellent Customer Service! I’ve visited South Bay Lexus for maintenance services. Mr. George Chen has great customer service skills. He is always prompt to my car’s need. He mak I’ve visited South Bay Lexus for maintenance services. Mr. George Chen has great customer service skills. He is always prompt to my car’s need. He makes sure I’m satisfied with his services and I am. More

Excellent service and accommodation. We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are sti We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are still waiting for the glovebox panel. The service was performed quickly and seemingly well. My wife was able to use a loaner car to continue with her errands and busy day, thank you. The only feedback I’d provide to Brian is to keep us informed on the status of the parts. My wife thought that multiple weeks was long enough before calling to initiate the service. We look forward to hearing when the remaining part(s) arrive and enjoying the refurbished interior of our LS. Thank you. Sincerely, Tyson Tom More

Great service! Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes that the service remains consistent and friendly! More

Excellent Dealer They are very kind and gentle. The salesman "Johnny" is very nice. If you visit the South Bay Luxus, you will get the big satisfaction. Thank you. They are very kind and gentle. The salesman "Johnny" is very nice. If you visit the South Bay Luxus, you will get the big satisfaction. Thank you. More

Returning customer This is my second time as a customer of SBL and I had an overall excellent experience with David Marta! He really worked with me and understood my bud This is my second time as a customer of SBL and I had an overall excellent experience with David Marta! He really worked with me and understood my budget. Overall excellent customer service!!! I’ll definitely be back! I absolutely LOVE my Lexus! More

Easy peasy Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, w Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, walked next door to have breakfast and shortly after we returned my car was serviced, washed and ready to go. Easy peasy! More

Fine print price different from agreed price We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many pho We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paper work to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a layer. Great! More

Lease We have dealt with SB Lexus over the years, and have always be treated well with the purchase or lease. This time was no different with the lease of We have dealt with SB Lexus over the years, and have always be treated well with the purchase or lease. This time was no different with the lease of our new LS500! We would highly recommend Ramon Williams. More