South Charlotte Hyundai

60,000 service They took time to explain what was covered. Listened to all issues I raised and addressed them. Were sensitive to the fact that I had to wait becaus They took time to explain what was covered. Listened to all issues I raised and addressed them. Were sensitive to the fact that I had to wait because it was my only transportation. More

Horrible communication and price higher than quote We got towed to the dealership due to a faulty alternator on a Monday around 1pm for a 6 yr old car. A little unusual but not crazy. We had an exten We got towed to the dealership due to a faulty alternator on a Monday around 1pm for a 6 yr old car. A little unusual but not crazy. We had an extended warranty from CPO. Was told they couldn’t get to it same day. We understood. They said they would call in the am after talking with Hyundai USA for warranty and that car would be ready by close since they had the parts. No call but called them a few times. Finally was told that would be ready by close. Got a ride from coworker to Dealership at 4pm. Service Tech had not even called Corp. Had to sit as his desk until he called. I was told our battery went bad most likely from alternator but he didn’t push Corp. But alternator was covered. I had to beg for a loaner since now there wasn’t enough time left in the day. So called next day. They never called me. Not done. But at least I had the loaner. Terrible service for such an easy job. Never going back More

Best service in Charlotte! This dealership provides the best service in Charlotte. My Service Coordinator , Ron Lisk, is one of the best people in the business. Thank-you Ro This dealership provides the best service in Charlotte. My Service Coordinator , Ron Lisk, is one of the best people in the business. Thank-you Ron. More

Great Experience! This dealership pays attention to detail and met my every need! I would definitely recommend Phil! He’s very polished, professional and followed up This dealership pays attention to detail and met my every need! I would definitely recommend Phil! He’s very polished, professional and followed up with me the very next day after my purchase. I was given an I Owe You for my 2nd key which is still owed to me but rest assured it will be handled properly and Hyundai will drive to me to program my 2nd key!! I’m very happy with my NEW Hyundai Tucson and the staff! More

New Tucson from Corey I came in to get a new Tucson, and left with a new Tucson. Both Corey's were amazing! Thanks again for the new Tucson Corey and South Charlotte Hyunda I came in to get a new Tucson, and left with a new Tucson. Both Corey's were amazing! Thanks again for the new Tucson Corey and South Charlotte Hyundai More

Honest and Efficient Gene was super helpful, honest and very efficient in assisting us to purchase our daughters' first vehicle. I would highly recommend talking to Gene a Gene was super helpful, honest and very efficient in assisting us to purchase our daughters' first vehicle. I would highly recommend talking to Gene and Cory for any of your car shopping/purchasing needs. More

Awesome! I purchased my 2019 Hyundai Accent from South Charlotte Hyundai. The staff there was very friendly and made you feel like you were at home. They went I purchased my 2019 Hyundai Accent from South Charlotte Hyundai. The staff there was very friendly and made you feel like you were at home. They went over and beyond and delivered excellent customer service. More

SALES/SERVICE CURRENT VEHICLE HAD SOME ISSUES, TOOK INTO SERVICE AND THEY HAVE FIXED EVERY PROBLEM I REQUESTED ( SERVICE PERSON JACK & CASHIER ERIN ) WENT ABOVE AND CURRENT VEHICLE HAD SOME ISSUES, TOOK INTO SERVICE AND THEY HAVE FIXED EVERY PROBLEM I REQUESTED ( SERVICE PERSON JACK & CASHIER ERIN ) WENT ABOVE AND BEYOND TO MAKE SURE I WAS TAKEN CARE OF AND UNDERSTOOD EVERYTHING BEFORE LEAVING. I AM NOW IN THE PROCESS OF WANTING TO EITHER TRADE MY VEHICLE IN OR OUT RIGHT PURCHASE A NEW ONE, AND PHILLIP ODEN HAS BEEN ABSOLUTELY PHENOMENAL, I COULD NOT ASK FOR BETTER SERVICE ON BOTH ENDS. I THINK ALL 3 OF YOU VERY MUCH AND I THANK THE MANAGEMENT FOR HAVING THE RIGHT PEOPLE. More

Stay away from this place for service I took my 2007 Santa Fe to South Charlotte Hyundai to figure out what was wrong with my car. After they “thoroughly” inspected my car they explain tha I took my 2007 Santa Fe to South Charlotte Hyundai to figure out what was wrong with my car. After they “thoroughly” inspected my car they explain that my issue is the ECS module - $2,700 parts and labor. I dropped the car off to have the service done and literally that day when I drove it home I was still experiencing the same issue. I called Hyundai back and they decided to get me a loaner car for a few days and they would test drive my car frequently to see what the issue is. When I first got the loaner, I called checking on my car every few days to get an update and they couldn’t replicate the issue I was experiencing. I explained that they need to drive the car about 30-45 miles because that is when I experience the issue. I don’t think they ever did because I experience the issue daily and I don’t understand how they weren’t able to. Fast forward two months, I still have a loaner. They tell me I need to trade in the loaner car before I get to 3,000 miles. When I called to schedule a time for me to stop off the loaner car, they had no record of my Santa Fe being on their lot. They said they would call me back, a few hours later I get a call that someone threw away my paper work while another employee was off because they didn’t see my car sitting in the back of the parking lot. Probably where it has set from when I dropped it off several months ago. Once I drop off the loaner I speak with my contact in the service department and he suggested that I should go drive with the service manger to see if we can duplicate the issue. I wasn’t able to spend an hour driving around because I had to go back to work so we drove for about 20 minutes and while I am in the car with the service manager he proceeds to say “well he (service dept contact) suggested that I (service mgr) drive around with you to see how you drive”. I said, “I thought he wanted me to drive with you to see if we could duplicate the issue”? He said “No, I’m pretty sure it was to make sure that you weren’t using your left foot to press the gas while you use your right foot to break, you won’t believe how many times we ride with a customer and the reason why their car is messed up is because of how they drive”. I felt that was unappropriated however. After we are driving for about 10 minutes and going over a highway overpass my car was somewhat shaking and he is like “oh your front end is really messed up”. I didn’t say anything at the time but isn’t that why I brought my car to you all for a thorough inspection on my car a few months ago? To find out what is wrong with my car? After we drove for 20 minutes and we are heading back to the dealership he says to me twice – “you don’t act like how you look”. I felt that was extremely inappropriate. Mind you, I am a 30-year-old woman dressed in professional attire – what is that supposed to mean? After driving my car for a week, the SAME issue is happening daily. Not to mention 4 days after I received my car back I start experiencing a NEW issue. My car was making crazy sounds every time I would turn my car, accelerate or brake. After having my husband look at my car, my brakes and rotors are shot. I just purchased brand new brakes and rotors 8 months ago for $700 from a brake shop. My previous brakes lasted for 7 years before I had to get new ones. Why are my brakes now messed up after Hyundai had my car? It may be coincidence, but I find it very odd. After dealing with this for 3 months I am done. My Hyundai is 12 years old with 118k miles. I have decided that I am going to purchase a new car – not from South Charlotte Hyundai and not a Hyundai car period. I am down $2,700 and my car is still not fixed. If the service dept didn’t think they could fix my car or didn’t think the part would fix the issue with my car, I wish they would have told me from the beginning and perhaps I would’ve just bought a new car instead of wasting time and most importantly my money. More

Got a new car Got a good deal on a lease. Traded my old car for a new car. Felt like the salesman wasn't really listening to me at first and was doing a lot of tal Got a good deal on a lease. Traded my old car for a new car. Felt like the salesman wasn't really listening to me at first and was doing a lot of talking, but I ended up with what I wanted plus a bit more. More