South County Lexus
Mission Viejo, CA
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If you are looking to buy a car, Matt is your man ! !! I found a car on the internet and reached out to Matt. I let him know I was traveling in from AZ. When I landed he had the car ready to go and w !! I found a car on the internet and reached out to Matt. I let him know I was traveling in from AZ. When I landed he had the car ready to go and we just needed to do the paperwork. That was in December of 2021. Now I am looking for another car and obviously called Matt. WIth the shortage of cars out there currently, he went above and beyond to find me what I was looking for. He found one for me here locally in AZ where he would have been cut out of the deal. When I went to my local dealer I got the slimy used car salesman approach. Tuen off....I'll wait for Matt to find me the car I am looking for.. More
July 2022 Performed 60K mile service on 2015 GS 350. Had estimates from several Lexus dealerships. Spoke with Service advisor Ronnie Crowe regarding their 60K mi service and other dealership estimate. Had estimates from several Lexus dealerships. Spoke with Service advisor Ronnie Crowe regarding their 60K mi service and other dealership estimate. I selected South County after Ronnie's advisement and the good feeling of friendliness and trust. Have good day....... More
All around first class dealership and definitely one where we left impressed and delighted with the service standards. We are not the easiest customers to please, so take the following seriously: Im where we left impressed and delighted with the service standards. We are not the easiest customers to please, so take the following seriously: Imagine the highest customer service standard to could dream of—then double that! That is what we experienced in working with JR! I’d say it was the best we have ever experienced. Well done JR! And thank you. More
I will not buy another Lexus so as to not go to that service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dis service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dishonest. Write letter of complaint to GM Pat Lustig that never answered . Pompous and arrogant More
I contacted Matthew online first and he patiently answered all my questions. When I went to the dealership for a test-drive and decided to take the care home. It was a smooth and pleasant experience answered all my questions. When I went to the dealership for a test-drive and decided to take the care home. It was a smooth and pleasant experience at the dealership. It took me about two hours from the start to finish. Matthew sat down with me and explained everything the car offers which helped a lot. I would recommend Matthew and South County for your next Lexus purchase. Keep up the good work! More
We just bought our 2022 Lexus RX450h from Mohamed Elnaghia, he was easy to deal with, everything went smooth and he was a pleasant to deal with, very happy with this dealership and all the stuff are Elnaghia, he was easy to deal with, everything went smooth and he was a pleasant to deal with, very happy with this dealership and all the stuff are nice and awesome, we are definetely coming back when our lease coming to an end... thanks to Mohamed! More
I just purchased a 2021 Lexus NX 300 through Mohammed on Monday and it was a lovely experience, not only with him but with the entire staff at the dealership. Mohammed was extremely helpful not only as a s Monday and it was a lovely experience, not only with him but with the entire staff at the dealership. Mohammed was extremely helpful not only as a salesman but aided with technical advice, and definitely went the extra mile to make sure I left feeling comfortable with my purchase—-which I absolutely did. Thank you Mohammed, thank you South County Lexus! More
South County Lexus and Jeffrey Rawitch were absolutely the best. We came to the dealership interested in possibly purchasing a particular LS350 we had seen in an ad for South County. Jeffrey made the purc the best. We came to the dealership interested in possibly purchasing a particular LS350 we had seen in an ad for South County. Jeffrey made the purchase an easy task. We told him what car we were interested in and he did his best to make the transition from possible owners to driving off your lot happy owners of a 2021 matador red LS350. More
I worker with Jeffrey Rawitch "JR" he made the process smooth and easy. I knew the car I wanted and we worked together to get the deal done. Come see JR and he will get you into the right car!! I have smooth and easy. I knew the car I wanted and we worked together to get the deal done. Come see JR and he will get you into the right car!! I have owned a few Lexus's and would also recommend South County Lexus Service Dept. Great service all around More
J.R. (Jeffrey Rawitch) RAISED the bar in customer service. Unparalleled-Going above and beyond in every aspect. From the moment I reached out with an inquiry about a vehicle I had viewed online, J. service. Unparalleled-Going above and beyond in every aspect. From the moment I reached out with an inquiry about a vehicle I had viewed online, J.R. immediately, accessed his computer to review the information on the vehicle before answering any of my questions. Between phone calls J.R. went an extra step and personally-physically inspected the car so when I called back to continue obtaining information he was 100% certain the vehicle had specifically what I was looking for in a car. J.R. was respectful of my time, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. I never considered buying a vehicle on-line but J.R.’s attention to detail and addressing my concerns made this purchase seamless. J.R. is very genuine and passionate about his work, I’m beyond impressed. Exceeding my expectations doesn’t happen often but J.R. did more than exceed, he personally drove my online car purchase from the dealership in Mission Viejo to my home in Tucson, Arizona. Thank you, J.R. for making Hank and I feel valued. We got more than a car with this deal, we made a friend for life Sincerely, Hank & Brenda Tucson, Arizona More