South Dade Kia

Took a little long but every one was friendly and helpful, explained everything. Smooth experience, felt safe with COVID protocols. I really like the new coupon for a car wash nearby instead of waiti helpful, explained everything. Smooth experience, felt safe with COVID protocols. I really like the new coupon for a car wash nearby instead of waiting longer at the dealer when they’re backed up, great update. More

The whole experience from check in to check out was quick & efficient. Amazing customer service !! Louis was very courteous & informative. the whole staff was friendly. & efficient. Amazing customer service !! Louis was very courteous & informative. the whole staff was friendly. More

Ron did a great job helping me find the right car at an affordable price. He took his time and listened to make sure I got exactly the right car. affordable price. He took his time and listened to make sure I got exactly the right car. More

Steven Paredes was very knowledgeable, quick, efficient and precise. I will definitely be back to see him. he took his time to explain all possible options and made the best one to fit my needs. Thanks Ste and precise. I will definitely be back to see him. he took his time to explain all possible options and made the best one to fit my needs. Thanks Steven!!! More

Fanny, Angel and David made the whole process as smooth as can be. Will define referring people to this dealership. So happy with my purchase. Thank you! as can be. Will define referring people to this dealership. So happy with my purchase. Thank you! More

Overall, we had a great experience with buying a car from Kia of South Dade. Great service. Will recommend it to a friend or family. The sales person was very helpful and tried to give us what we were lookin Kia of South Dade. Great service. Will recommend it to a friend or family. The sales person was very helpful and tried to give us what we were looking for. More

Very professional and faster. On time. I recommend the services to the others owners. Thank you to service department for your services. Recommended 100%. Thank you services to the others owners. Thank you to service department for your services. Recommended 100%. Thank you More

Ron was very helpful from the beginning, very honest and not pushy . Really happy with my vehicle purchase!! Thank you so much, will definitely recommend ! not pushy . Really happy with my vehicle purchase!! Thank you so much, will definitely recommend ! More

Josh is the best!!! He has been my service provider for about 3 years now and I have zero complaints! On the contrary he’s always very honest and helpful, he gives good recommendations and I never feel lik about 3 years now and I have zero complaints! On the contrary he’s always very honest and helpful, he gives good recommendations and I never feel like I’m getting ripped off. I will continue bringing my kia here and I really recommend Josh to anyone looking for a friendly and honest service provider . Thanks Josh! More

I purchased my KIA TELLURIDE at South Dade KIA back in February 2020, the car itself deserves 5 stars and has been one of the best cars I've ever had. My ONE STAR review is not for the brand KIA but for t February 2020, the car itself deserves 5 stars and has been one of the best cars I've ever had. My ONE STAR review is not for the brand KIA but for the management at this dealer ship. They are all nice and helpful while you are there to purchase a car, but once you step off the lot and they have your money, they forget what customer service is. My story starts after an accident and my Telluride is declared a total loss. Which by the way, the car saved my life and has the best safety and crash ratings of any car; again my issue is the management at this dealership and not the Telluride. When I purchased the Telluride at this dealership I added the GAP & EXTENDED WARRANY package, which totaled about 2K, but since my car was payed completely off by the insurance company and the GAP and extended warranty were never used, I am entitled to a 100% refund of the GAP and extended warranty that the dealership sold me. Remember ladies and gentleman, these extra packages the finance people offer at the dealership are not offered by KIA, they are offered and benefit the pockets of the dealership. After I received the pay off letter from the bank/lender I was told by someone at South Dade KIA to send an email with supporting documentation to a specific email, after having done that it's been over a week and I've yet to receive a confirmation email or any sort of acknowledgment that they've received my email. This leads me to my main issue with this dealership, I've called dozens of times and only get as far as talking to the operator, when ever I do get transferred to someone in accounting or management it rings and says that they are on another call and sends me to a full mailbox. It's been over a week since I started calling and this mailbox remains full. Worst of all there was one day that I called over half a dozen times and each and every one of my calls was ignored and sent straight to this full mailbox. As a past customer and someone who's looking to recover my 2K, it is irritating and frustrating to be ignored. It's unacceptable that no one there other than the operator (who I do not give fault) does not take 5min tops to speak to me and provide me with some confirmation and information on my refund claim. Employees and management at South Dade KIA should learn to take care of all their customers not just the ones stepping in the door to buy/lease a car. I caution anyone thinking of purchasing any additional packages/insurance such as GAP and the Extended Warranty to first consider my experience and take that into account before making any decisions. Consider going to another dealership where their customer service is better than at this place. I hope this review helps others and catches the eye of someone at South Dade KIA and they do something to improve customer service and get back to me with some assistance and much needed information on my claim. More