South Hills Kia

Forced upsells ruins this place In an effort to keep my warranty, I’ve been going exclusively to South Hills Kia for service. However, I long for the day I’m out of warranty, because In an effort to keep my warranty, I’ve been going exclusively to South Hills Kia for service. However, I long for the day I’m out of warranty, because with the amount of forced upselling there is here, I’m losing more money than if I had no warranty and went to trustworthy mechanics. My last visit epitomizes this. I was told on the previous visit that my brake pads were near replacing. I kept an eye on the pads and rotors, because I didn’t want to have a costly rotor replacement. Everything was fine, but the tech insisted my rotors were bad and forced me to spend an extra $200. Since getting appointments here is near impossible thanks to the terrible hours and limited Saturday hours, plus my need to keep repairs within the requirements of the warranty, I really had no choice but get stuck with an upsell I didn’t need. You should be ashamed of how you treat your customers. We’re people, not bank accounts for you to drain. But I do thank you for constantly bothering me about filling out surveys. I know you’ll do nothing about my concerns though, as I’m pretty sure that removing the most money from your customers’ pockets is the MO of this organization. More

EXCELLENT SERVICE Ed was patient with me about my paperwork and willing to receive it via email once I got to work. My car was inspected quickly and they even sent it t Ed was patient with me about my paperwork and willing to receive it via email once I got to work. My car was inspected quickly and they even sent it through the car wash for me. More

Convenient and professional South Hills Kia worked with my busy schedue by offering me options on after-hour drop off and evening pick up. They also were prompt in servicing my v South Hills Kia worked with my busy schedue by offering me options on after-hour drop off and evening pick up. They also were prompt in servicing my vehicle and kept me posted by email and phone on the schedule and finishing time. More

Excellent Customer Service The employees at this Kia dealership seem to really enjoy their jobs. No one is sitting around complaining about anything. They are friendly and know The employees at this Kia dealership seem to really enjoy their jobs. No one is sitting around complaining about anything. They are friendly and knowledgable. I had a great experience when I took my car in for service. More

Helped me out of a Jamb! Jim Watts and his service dept helped me out of a jamb when my vehicle needed towed and repaired. Very fair price and quick service, thank you!!!! Jim Watts and his service dept helped me out of a jamb when my vehicle needed towed and repaired. Very fair price and quick service, thank you!!!! More

Quick & thorough Everyone has been kind & efficient. Also knowledge. Don't know any technicians names. Dealership prices too high. Tires are fairly Reasonably pr Everyone has been kind & efficient. Also knowledge. Don't know any technicians names. Dealership prices too high. Tires are fairly Reasonably priced. Good price with oil changes. More

South Hills KIA is the best! This is my second car purchase with South Hills KIA. I traded my 2011 KIA Sorento SX for a 2020 KIA Sportage SX Turbo. Love it! Alex Wells assisted me This is my second car purchase with South Hills KIA. I traded my 2011 KIA Sorento SX for a 2020 KIA Sportage SX Turbo. Love it! Alex Wells assisted me with the purchase and he was wonderful to work with. I was treated fairly with my trade-in. Couldn't have asked for a smoother purchase process. More

Awesome Was able to pull right in out of the Rain and be at service desk to get things started and go to waiting room and hook up computer and phones to take Was able to pull right in out of the Rain and be at service desk to get things started and go to waiting room and hook up computer and phones to take care of business while waiting for vehicle to be work on. Pay bill and return to Clean vehicle out of rain and drive off with out getting wet was still raining. KEEP UP GOOD WORK. and THANKS AGAIN NICE JOB... More

New car The dealership in general was very helpful and professional. Shawn and Patrick know their business very well. They made the whole process seem quick The dealership in general was very helpful and professional. Shawn and Patrick know their business very well. They made the whole process seem quick and easy. When I picked up the car it was detailed to perfection. More

Broken door cap She returned my call about a door handle coming off my 2018 Niro. She answered all my questions and assured me that they were aware of the problem an She returned my call about a door handle coming off my 2018 Niro. She answered all my questions and assured me that they were aware of the problem and would order the part asap. The part was overnighted and I have an appointment to have it put on early next week. More