South Point Dodge Chrysler Jeep Ram

No service Took a 2010 Dodge Caravan into the dealer for an estimate on the transmission over three weeks ago. I can never get my service tec to return my call. Took a 2010 Dodge Caravan into the dealer for an estimate on the transmission over three weeks ago. I can never get my service tec to return my call. Called every other day and was told yesterday that the guy no longer works there. Asked for the service manage. I have tried to contact him over five times and he has never returned my calls. I've been given his cell number and it says leave a message. At the beep is says mail box full try again later. This vehicle is used for business. Totally unacceptable. Called the Dodge Dealership complaint line. They offered to call the dealership for me. I told them that they would probably get a recorder on there main line telling them to call back. They did but were able to get through to the service dept. She opened a case file and said they would have me an estimate later in the day or she would call back. More

Extremly bad servcice I bought a jeep recently and when they turn in the car to me it was in a really horrible condition there was dogs hair every where their was a horribl I bought a jeep recently and when they turn in the car to me it was in a really horrible condition there was dogs hair every where their was a horrible mold smell inside the car i do not recommend this dealer ship to annyone . Its seems like this dealer shipp doesn't have anyone in charge around there some one should dealwith the people that work at "MAKE READY" all they do is xxxxty work !!! I will Never Come back to this place for service again or to buy a xxxxing car from them . More

AVOID AT ALL COSTS I have now been to have my car serviced for check engine like 4 times in a 3 month period. They have yet to resolve the issue and I have spent a lot I have now been to have my car serviced for check engine like 4 times in a 3 month period. They have yet to resolve the issue and I have spent a lot of money for the "problems" they can't seem to fix. They have the worst service, they are not accomodating to my time and energy and clearly don't know what they are doing. I would not recommend buying a jeep, going to this dealer if you have one!!! Avoid south point at ALL COSTS!!!!! More

Go somewhere else! The service department is incompetent to say the least. I made an appointment to have a safety recall corrected, I showed up on time and began to wait The service department is incompetent to say the least. I made an appointment to have a safety recall corrected, I showed up on time and began to wait as the recall stated the work would take about 30 minutes. 2 hours later I asked about the progress and was told they hadn't even started yet. It took them the better part of another hour for them to bring me my vehicle (without completing the work) and I left. I called a few days later to schedule another appointment to get the safety recall addressed. I spoke with the service manager and explained my previous experience. This time I dropped the vehicle off and took their shuttle, several hours later they called saying it was ready and the shuttle was on the way to pick me up, over an hour later I called to see why the shuttle hadn't picked me up yet and was told it was on the way. About 30 minutes later my jeep was dropped off at my house (which I thought was a nice touch) but not all of the work had been completed. I call the service manager again and he explained that they would have to order a part. This wasn't a big deal but I didn't like the lack of communication. About 30 days later I get a text from the dealership asking about my service experience so I explained my issues and asked about this part I have been waiting for. He looked into it and found that the part had arrived some time ago but they had failed to notify me. I made an appointment that week for early AM and was very clear when I asked that I get in and out ASAP. I was there for nearly two hours. Do yourself a favor and drive to another dealership, even if it's in another city. More

run away as fast as you can!!! RUN the worst service experience ever. made an appointment on the phone. Went in the next morning- no appointment on the books. Left my car for the day. the worst service experience ever. made an appointment on the phone. Went in the next morning- no appointment on the books. Left my car for the day. I called at 4:30 as no one had called me. They had not even looked at the car "hopefully we'll get a chance to look at tomorrow!" Run away. More

Service center I called in a couple of days early and made an appointment to have 3 recalls fixed on my vehicle. I showed up at 8:30am prior to my appointment and di I called in a couple of days early and made an appointment to have 3 recalls fixed on my vehicle. I showed up at 8:30am prior to my appointment and did all the paperwork with the technician. He said it would take about 6 hours to complete my truck. I called in around 6 hours to see if the truck was almost done and they told me it was just now being started. This was done 2 hours before closing time for 6 hour job. When I asked them about the appointment they said it was to see the technician not the actual work. I do not recommend this place for any service work. When a company is not up front and honest with you, you should take your business to another company. Oh and by the way I don't have my vehicle the next day because it's still at their shop. More

Sales and Service I tried to lease a Grand Cherokee, but never got pricing or info when I requested a lease. After I leased it elsewhere, I came here for service. They I tried to lease a Grand Cherokee, but never got pricing or info when I requested a lease. After I leased it elsewhere, I came here for service. They failed to put def fluid as requested and my car almost shut down in the middle of a road trip. We figured this out late on a Saturday afternoon so it was very inconvenient(dealership service dept close early). My oil change was close to 240 .00 and took almost 2 hours. More

I love this place! I am very pleased with South Point Jeep. My partner purchased a 2015 Willys Wrangler from a very friendly sales associate named Justin Nugent. She was I am very pleased with South Point Jeep. My partner purchased a 2015 Willys Wrangler from a very friendly sales associate named Justin Nugent. She was so excited about her jeep, she suggested I trade in my 2006 jeep for a new Willys as well. We went together and had my 2006 appraised and worked on an awesome deal with Mike Broderick. Both transactions went very smooth. In addition to meeting Mike and Justin, we met most of the management team that treated us very well and made us feel very comfortable. We would especially like to thank Josh Walters for all of his efforts and his great listening skills...he really made the 2nd jeep purchase happen, and we are very grateful that we met Josh. Everyone listened to our needs and worked with us on the price of both vehicles. We have purchased a few new cars over the years and have never had such an enjoyable experience. If you are looking for a car make sure you check out South Point Jeep. You won't feel like you're being 'sold' to. More

Mission impossible I bought my second car in 2 weeks from south point. I wanted a 2014 ram lone star with a trade that had 6k negative equity. Nyle maxwell told me 15% a I bought my second car in 2 weeks from south point. I wanted a 2014 ram lone star with a trade that had 6k negative equity. Nyle maxwell told me 15% and 780 a month they said with my credit there wasn't anyway to get it lowered. Went to south point and got an 8.3 interest rate and more then 100 a month cheaper with gap and extended warranty. Second car my wife and I took a terrible deal from drive time because we didn't know we could do better. Long story short went to clay Cooley and they tried to convince me giving my car back to drive time and buying one from them wouldn't hurt my credit but actually help. What kind of dealer sells bs like that to their customers also said there wasn't any bank or dealer that could get me out of the negative debt. So we went back to south point between James mike john and javin. We walked out with a better deal then we could have ever expected. It's Unbelievable the work mike Broderick ( sales man) James (finance guy) and John (finance guy) can do. They can get it done. The bottom line in my experience is clay Cooley is slimy. Nyle maxwell is a joke. South point will get it done!! More

POOR CUSTOMER SERVICE WE PURCHESED A 2013 DODGE DURANGO USED 18000K MILES 5 DAYS LATER OVER HEATED OK NO BIG DEAL ITS UNDER WARRANTY, TOOK IT IN TO SOUTH POINT DODGE THEY H WE PURCHESED A 2013 DODGE DURANGO USED 18000K MILES 5 DAYS LATER OVER HEATED OK NO BIG DEAL ITS UNDER WARRANTY, TOOK IT IN TO SOUTH POINT DODGE THEY HAD IT 3 WEEKS CALLED ME TOLD ME IT WAS READY WHEN I ARIVED THE CAR WAS NO WERE TO BE FOUND WELL I SEEN IT IN THE SERVICE DEPARTMENT WITH THE BUMPER OFF I ASKED WHAT WERE THEY DOING THEY TOLD ME PUTTING A RADIATOR BUT HAD TO REMOVE BUMPER TO INSTALL NEW ONE. I WAS LIKE OK JUST FIX IT SO WHEN I ARRIVED TO PICK UP MY CAR IT WAS DAMAGED THE RIGHT SIDE HAD BEEN SCRAPED PLUS THE BUMPER WAS BROKEN WHEN THEY REINSTALLED IT. I WAS TOLD THEY DID NOT DO THE DAMAGE AND I WOULD HAVE TO FIX IT WELL I WAS HOT..... SO 3 HOURS LATER OVERHEATED AGAIN TOOK IT BACK SHOWED JERRY THE SERVICE ADVISOR THE GAUGE TO SEE THAT IT WAS HOT. WELL A WEEK LATER NOTHING HAD BEEN DONE THEY TOLD ME THAT COULD NOT GET IT TO OVER HEAT. SO I DROVE IT 3 DAYS DROVE TO BROWNSVILLE AND IT OVER HEATED AGAIN TOOK IT TO DON JOHNSON DODGE AND WAS TOLD THE SYSTEM HAD AIR IN THE LINE BUT WAS FIXED. DROVE BACK TO AUSTIN AND OVER HEATED AGAIN. THIS TIME I ASKED FOR A REFUND I WAS TOLD BY RANDY AND GYWEN THAT I CANT GET A REFUND GYWEN EVEN TOLD ME WHAT IF THIS WERE A HOUSE COULD YOU RETURN IT??? I TOLD HER THIS IS NOT A HOUSE IT A CAR THAT IS BROKEN AND YOU CANT FIX IT. THEY REFUSED TO TRAID ME IN TO ANOTHER CAR BUT QUICK TO TRY TO SELL ME A NEW CAR BUT WOULD NOT GET ME FULL CREDIT ON THE JUNK THEY SOLD ME. WHAT A JOKE SO NOW THIS JUNKER IS AT COVERT WITH THE SAME ISSUE JAY THE OPRATIONS MANAGER , JIM THE GENARAL MGR AND RANDY THE USED CAR SALES MANAGER REFUSED TO PUT US IN ANOTHER USED CAR OR EVEN OFFER TO REFUND US OUR MONEY COVERT DODGE TOLD ME THEY WOULD NOT TAKE MY CAR IN ON A TRAID BECAUSE OF THIS ISSUE DO NOT BUY A CAR FROM SOUTH POINT DODGE THEY DONT CARE ABOUT THE CUSTOMER ITS ALL ABOUT THE MONEY TRUST ME I KNOW I HAVE A 30K JUNKER AND THEY COULD CARE LESS. More