South Point Hyundai

We made an appointment to have our 2017 Hyundai Santa Fe looked at because it was making an odd noise when stopping, accelerating, and turning, and when we dropped off the vehicle we were told it would be a looked at because it was making an odd noise when stopping, accelerating, and turning, and when we dropped off the vehicle we were told it would be a few days before they could look at it. A few days? Why have an appointment system if it's going to be a few days? Asking if we could just bring it back in a few days, they said no, because the mileage could change too much (what?). Anyway, a few days pass and no word, so we call and leave messages, but get no word. We call again. And again. Finally they get back to us to say they still need more time but soon. A week goes by and no word. We call and call and finally they get back to us, just a few more days. Another week goes by with the same thing. We call, get sent to a voice mail, call and call again, and finally someone calls us back to say it will be more time. At one point we are told that they need to keep the car a little longer because parts are coming, but what parts, and for what problem? They don't know because they still have to look at the vehicle. At the end of three weeks (three weeks!!!) I call and demand that the front desk not send us to voice mail again, but rather go get someone. They do and it's the same story we'll look at it tomorrow. I say no thank you, we've had enough of waiting, no communication, and outright lies - we are coming to get our vehicle. We pick it up and it is filthy. Clearly it had been sitting outside for three weeks. The only up-side is at least they didn't try to charge us for anything. Three weeks, with an appointment, and they never even looked at the vehicle! More

I dropped off a car for a recall repair. I dropped it of on a Thursday night. I made an appointment for 7 am Friday. I called 3 times about status of car and no call back. They then called me back the next on a Thursday night. I made an appointment for 7 am Friday. I called 3 times about status of car and no call back. They then called me back the next morning. I also had 2 calls into the service manager and no call back. I followed up with an email last Wednesday. The ops manager called back. I was promised an answer on Friday but still no answer. More

Patricia was excellent during my recent service. She was full of energy and brought a positive atmosphere to the service area making sure everyone was taken care of! I used the txt service to confirm additi full of energy and brought a positive atmosphere to the service area making sure everyone was taken care of! I used the txt service to confirm addition parts needed during my service and it was seamless. More

Sheldon was very Professional and he did a great job. He was attentive and courteous. I would recommended him to anyone. His knowledge was good He was attentive and courteous. I would recommended him to anyone. His knowledge was good More

Great customer service, always willing to listen to your needs and specific needs when looking for the perfect car. salesman Bubba is always so kind and patient needs and specific needs when looking for the perfect car. salesman Bubba is always so kind and patient More

I was very blessed to have such a wonderful salesman. Arturo took care of me and actually treated me as a person and not just as a sale. I finally found the right person. He’s the best and I’m glad I Arturo took care of me and actually treated me as a person and not just as a sale. I finally found the right person. He’s the best and I’m glad I came here. More

Very poor service. I don’t think we will be back for service done on our Hyundai. Appointment was at 11am and I’m calling at 5pm asking where my car is. (And it’s for a simple oil change and tire rotati service done on our Hyundai. Appointment was at 11am and I’m calling at 5pm asking where my car is. (And it’s for a simple oil change and tire rotation) Service person would not return my calls. Would not recommend at all. More

Service was great and the service was completed in a timely manner. My service rep, Patricia Malmgren was very knowledgeable and helpful with my Maintenance service . timely manner. My service rep, Patricia Malmgren was very knowledgeable and helpful with my Maintenance service . More

Bubba Mitchell was great to work with! The whole team made it easy to choose a Hyundai Kona as my first new car purchase. They were able to help me stay within my budget and made a very competitive offer made it easy to choose a Hyundai Kona as my first new car purchase. They were able to help me stay within my budget and made a very competitive offer. More

I walked around the lot of the dealership looking at Palisades. No salesman around, so I went inside and Carter helped me. I had some questions and wanted a demonstration of the sunroofs.. I was satisf Palisades. No salesman around, so I went inside and Carter helped me. I had some questions and wanted a demonstration of the sunroofs.. I was satisfied with his answer and found him easy to communicate with. Next will come the negotiation on the auto with sales manager ect. Will see how all that goes and what works out. More