South Shore Hyundai - Service Center

The service department was excellent, I was helped by Dina who was just super! I recommend them to anyone. Dina who was just super! I recommend them to anyone. More

Building is under renovation and the service is being done at the Toyota dealership next door. There are currently no bathrooms on the premises and the Portasan is out of service with a sign to go to the done at the Toyota dealership next door. There are currently no bathrooms on the premises and the Portasan is out of service with a sign to go to the Toyota dealer to use the Bathroom. A simple antitheft software upgrade that takes 30 minutes will take minimum 2 hours at this dealership. The lack of attention to the customer is truly amazing. The service writers outnumber the mechanics at the dealership at this point while they restaff. Bring your car for service and for sure the sales force will be spot on to upsell to a new car faster than service can do a software upgrade. More

This is the 1st time I went to a dealership for service and felt that I was understood and the person was compassionate. I got this Outstanding Service from the Service Manager Monae! Thank you. and felt that I was understood and the person was compassionate. I got this Outstanding Service from the Service Manager Monae! Thank you. More

Came in for open recalls on 2012 Tuscon. Service was professional, timely. THANKS DINA SANTOS-RAPANA! You are friendly, informative, patient, and awesome! Service was professional, timely. THANKS DINA SANTOS-RAPANA! You are friendly, informative, patient, and awesome! More

Sales people just want to close the deal. The Service Dept is the WORST. No appointments available for months, no loaner cars, they always want to keep your car the entire day - with no loane The Service Dept is the WORST. No appointments available for months, no loaner cars, they always want to keep your car the entire day - with no loaner??!! They took 4 hours once for a basic oil change. Sadly with a lease you have no choice. If you BUY the car there, service it somewhere else. More

I bought my car here and serviced it here for 4 1/2 yrs. Now it has a warranted service issue: it will not accelerate even with the gas pedal fully depressed and the engine light is on. The service departme Now it has a warranted service issue: it will not accelerate even with the gas pedal fully depressed and the engine light is on. The service department says they have no loaner car for me. They also have not provided any estimate of when the work will be done. The do not answer their phone or return calls. Avoid this dealership. More

I want to share a review of my most recent experience at South Shore Hyundai. I took my car in for servicing. Not a big deal. You drive in, give your keys to someone in the garage area and head to th South Shore Hyundai. I took my car in for servicing. Not a big deal. You drive in, give your keys to someone in the garage area and head to the waiting room. In my case, the wait is the big deal because although I am retired, my wife is quite ill. So my time is very limited. Damion at South Shore Hyundai was so helpful in moving my car through and getting me out in record time. His kindness is very appreciated. Robert F. More

The importance of loaner cars. This should be used for repairs up to 4 hours only This should be used for repairs up to 4 hours only More

This is the second time that I had an appointment for a simple oil change and they tell me that it will be hours before they can even take my car in. What is the point in having appointments? Maybe they sh simple oil change and they tell me that it will be hours before they can even take my car in. What is the point in having appointments? Maybe they should have Sunday hours to try to catch up More

For the last 5 years my experience at South Shore Hyundai dealership has been nothing short of excellence. I have been to 3 other Hyundai dealerships prior and haven’t experienced a place like South Shore H dealership has been nothing short of excellence. I have been to 3 other Hyundai dealerships prior and haven’t experienced a place like South Shore Hyundai- great customer service, cleanliness and quality of work is worth being mentioned! My service manager, Isiah Washington plays a crucial role through out my experience. He is polite, knowledgeable, patient, has a welcoming personality, very attentive to detail and serves as a thought partner when I try explaining the issues my car is having. His willingness and determination to get to the root of the problem- is quite impressive and greatly appreciated! More