Please let me know when you’re ready to come over to pick
up your car
up your car
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by KTWHITE123
Verified Customer
Verified Customer
Service Price Transparency
I waited over 2 hours for someone to come and let me know
that my car needs a new engine,
A loaner car wasn’t available until the next day.
that my car needs a new engine,
A loaner car wasn’t available until the next day.
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by CHEFJOZEF41
Verified Customer
Verified Customer
Service Price Transparency
Did not TOP OF FLUIDS.
Now there is SOMETHING rolling around in my car.BAD
Now there is SOMETHING rolling around in my car.BAD
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by WAYN5VAKA
Verified Customer
Verified Customer
Oct 16, 2026 -
South Shore Hyundai responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Great location which is close to our home and this is the
first Hyundai we have had.
first Hyundai we have had.
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by msimshauser
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2026 -
South Shore Hyundai responded
Our service team is pleased we could service your Hyundai Kona at a location convenient to your home. Thank you for the five-star review and for trusting us with your first Hyundai.
did not solve my problems, would not acknowledge my
extended warranty which i bought from this dealer
extended warranty which i bought from this dealer
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by UNITEDMUTUAL
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2026 -
South Shore Hyundai responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
5 1/2 hrs is ridiculous wait time for regular service.
Won’t come back
Won’t come back
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by EASY926
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2026 -
South Shore Hyundai responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
The service was never completed.
I arrived on time as scheduled, but I was informed that because the Diligent Max Protection office was closed, they were unable to submit a claim for
I arrived on time as scheduled, but I was informed that because the Diligent Max Protection office was closed, they were unable to submit a claim for the service. I was told that I would need to reschedule for another day, Monday through Friday, which means I will have to take additional time off from work to accommodate the appointment.
I am very disappointed and frustrated with this situation, especially since I arrived as scheduled and was prepared to have the service completed. I would appreciate it if, during my next visit, the maintenance service could be expedited and completed without any further issues or delays related to my Diligent Max Protection Plan.
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by rodney.evelyn
Verified Customer
Verified Customer
Oct 10, 2026 -
South Shore Hyundai responded
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Waited 3 hrs to be told the part has to be ordered.
Wasn't happy.
Wasn't happy.
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by LORAJ1019
Verified Customer
Verified Customer
Service Price Transparency
Oct 05, 2026 -
South Shore Hyundai responded
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
I had to wait a while at first for someone to help me but
then everything worked ok Everyone was courteous so all in all it was a pretty good experience.
then everything worked ok Everyone was courteous so all in all it was a pretty good experience.
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by Bender63
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2026 -
South Shore Hyundai responded
Knowing that, despite the initial delay, you found our service courteous and positive means a lot to our service department. We’re glad our team could promptly address your Hyundai Tucson’s needs once you were assisted.
Very good service and easy to work with.
Good communications and the turnaround time to fix recall was fast.
Good communications and the turnaround time to fix recall was fast.
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by Djblum
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2026 -
South Shore Hyundai responded
Hearing that our communications were clear and the recall repair on your Hyundai Tucson was completed so efficiently means a lot to our service department. We appreciate you choosing us for your service needs, and we look forward to keeping your Tucson in top condition.
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