South Shore Hyundai - Service Center

i love sara Sara is just incredible and an amazing person and sales woman, i would highly recommend her and the dealership, i love my Hyundai!!!! Thanks perry Sara is just incredible and an amazing person and sales woman, i would highly recommend her and the dealership, i love my Hyundai!!!! Thanks perry More

Outstanding Customer Service I live on the south shore and had been intending to check out this dealership for routine service to my Santa Fe -- but my car moved up the timetable! I live on the south shore and had been intending to check out this dealership for routine service to my Santa Fe -- but my car moved up the timetable! The check engine light went on and it was really bad timing. I called South Shore Hyundai on the chance I could get a quick appointment and I'm super lucky because I got connected to manager Lulu Hoppe. I dropped off my car that evening and it was ready the next day, under warranty. It took one more visit to straighten out the issues but Jamaine Butler in the service department was great keeping me informed, and Lulu went above and beyond in monitoring the situation and making the experience easy for me. It was truly A+ Customer Service and I feel confident I will encounter that again on future visits. Thank you, Lulu, I really appreciate your efforts in welcoming a new customer! More

Amazing cooperation from even higher ups Very recently I had to make use of an "outside" [not orig. from the dealer or manufacturer] warranty issue. It was a $350 issue for me. After the serv Very recently I had to make use of an "outside" [not orig. from the dealer or manufacturer] warranty issue. It was a $350 issue for me. After the service adviser could not circumvent the warranty co.'s rules, she (Josephine (what a God-send, she is] immediately up-scaled it to the General Manager, Dino. A Gen. Mgr is always very busy and runs the entire dealership in Sales, Service, Parts and anything else, including policy. He could've easily disregarded a remedy [it was a date-issue] and raise his hands that he couldn't help. He (Dino} did. He stopped what his normal business is, and went to work for me and made everything right away. The entire wire of employees, from the Salesman (Mitch), Bus. Mgr (since moved) service advisor, Josephine thru Dino the GM.; their way of doing things, are a bench-mark for Customer service, from their people, including their physical structure of customer-related services. I've sold cars for about 25 years at many different dealerships as well as leasing my cars for longer. I've never worked for, or was a customer of a dealership, with so much to offer to make any situation completely customer-orientated. Next time I lease a car, even if in 2 1/2 years, there may be a better choice in manufacturer and/or dealership "price", I couldn;'t see doing business with ANYONE else, other than South Shore Hyundai, whose GM is Dino (very stand-up guy] Josephine [completely dedicated to "true" customer service, Gene: the Mgr who handled the deal and the Salesman, Mitch, who's a good man and good professional and a GREAT help with my initial inquiries and concerns. OBVIOUSLY, I can't say enough good things about them. What a great surprise/blessing when I chose this dealership. More

No call back from service department I purchased a Genesis a few months ago. I noticed that if there is a bump in the road while you are making a right turn you lose the ability to accel I purchased a Genesis a few months ago. I noticed that if there is a bump in the road while you are making a right turn you lose the ability to accelerate for a few seconds (very dangerous when you are making a right turn onto a busy street). More than a month ago, I was told by the service manager that Hyundai was aware of the problem and that they had just released a software update to another model with the same problem (I was told that it had to do with poorly designed software that controls the vehicle stabilization unit) and that there would be a fix for the Genesis in 4-6 weeks and that the dealer would contact me when it was available. I have not heard back from the dealer since then. I have called twice in the last two days and was told that the service department would call me back. I have yet to hear back from them and am forced to live with a car that can lose all power when making a right turn. More

Service review I purchased my first car from South Shore Hyundai. I had my car for a few months, & already I had an issue with it. I took it straight to the dealersh I purchased my first car from South Shore Hyundai. I had my car for a few months, & already I had an issue with it. I took it straight to the dealership, asked to speak to a GM. I was introduced to Dino Karvazoni. I just want to thank Mr.Karvazoni for treating me with so much respect. Also for listening to my complaints. Dino ensured my vehicle was taken care of. Again, thank you so much for helping me, and for changing my perspective. I'm very impressed by Mr.Karvazoni's customer skills. I also want to recognize service manager Jay Strassberg for ensuring everything was done in a timely manner. Thank you so much for all your help! More

Exceeded expectations I have gone to other Hyundai service centers but this one earns a 5 star rating. Efficient, professional, honest, caring. A really pleasant experien I have gone to other Hyundai service centers but this one earns a 5 star rating. Efficient, professional, honest, caring. A really pleasant experience! So tired of unnecessary upsells and overcharging at other locations - not here! More

Recall/repair My car/vin number had a recall the car was second in line at the appointment and took over 3 hours to do nothing. Recall wasn't resolved... They knew My car/vin number had a recall the car was second in line at the appointment and took over 3 hours to do nothing. Recall wasn't resolved... They knew why I was bringing the car in the appointment was made over a week in advance...worst service department. Manager was rude, obnoxious and unprofessional... More

Excellent Experience My experience at South Shore Hyundai was amazing. I called in the morning of due to some issues at another dealer and the manager told me to come righ My experience at South Shore Hyundai was amazing. I called in the morning of due to some issues at another dealer and the manager told me to come right over. Everyone was very nice and took great care of me. Both the service and the sales department staff was very helpful and kind. I recommend this dealership 100%. More