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SouthWest Ford Weatherford
Weatherford, TX
1,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,126 Reviews of SouthWest Ford Weatherford
January 02, 2013
Very smooth and pleasant. I really enjoyed the hospitality and level of comfort i felt. I especially appreciated Eric and all his efforts in trying his best to find the best deal for me and my fam hospitality and level of comfort i felt. I especially appreciated Eric and all his efforts in trying his best to find the best deal for me and my family and making me feel like he genuinely cared. More
by Therrera16
December 29, 2012
Went to Southwest ford with hopes of buying the truck I saw on the internet. After speaking with Lee and Andrew on the phone I was promised that if we were not able to come to a deal on that particular tru saw on the internet. After speaking with Lee and Andrew on the phone I was promised that if we were not able to come to a deal on that particular truck that they had a huge inventory and could find something close to it. I also was promised that they would refund my gas money, and neither of these happened. I drove over 2 hours away and wasted my entire day only for Lee Forde to wait around for Lee to come back at full sticker price! I would not recommend Southwest Ford to anyone. More
by trans am
Employees Worked With
Andrew Kloehn
December 20, 2012
Very friendly and helpful. I would recommend buying from Southwest Ford in Weatherford,Tx. Easy to deal with and gave us a great price on our SUV. Southwest Ford in Weatherford,Tx. Easy to deal with and gave us a great price on our SUV. More
by canyonclowdus
Employees Worked With
Eric Segovia,
December 16, 2012
This is our fifth truck bought by ford. We have gotten our truck from different dealerships but, southwest ford was the friendly place to buy one. Kevin is so friendly and heplfull. He cares about his cus our truck from different dealerships but, southwest ford was the friendly place to buy one. Kevin is so friendly and heplfull. He cares about his customers! Thanks Kevin Your the best!!!! More
by sheri dillard
Employees Worked With
Kevin Barbour
December 14, 2012
Lee and Michael were great! I first saw my car online (it was love at first sight) and anxiously called to see if I could come look at it that night even though it was almost their closing time, Lee said (it was love at first sight) and anxiously called to see if I could come look at it that night even though it was almost their closing time, Lee said "No problem, we will stay around as long as you want." Great so far. So I came in to check it out and go for a test drive, the guys were very knowledgeable and easy going, Matt and I drove all around Weatherford allowing me to really experience the car. The negotiations were straight forward and I didn't feel like I was being cheated or playing games. Although I didn't buy the car that night I was given all the information I needed and a no pressure offer to come back any time. After debating the purchase I decided to return the next night to buy it. Lee and Michael instantly jumped into gear getting the car gassed and cleaned up, and the paperwork going. The closing process was pretty easy and in no time I was out the door in my sweet new Mustang GT (5.0!). Overall these guys have restored my faith in car salesman and I wanted to say, Thanks! More
by usnavy2006
December 13, 2012
Best Car trading experience I have ever had. They listened to me and worked within the parameters I set and brought to me the vehicles that would work. Then I could decide what I wanted to do. Compl listened to me and worked within the parameters I set and brought to me the vehicles that would work. Then I could decide what I wanted to do. Completely hassle free, easy , and they worked for me to meet what I needed. Would tell anyone that Lee Ford and his group are the best. I will definitely go back and do business with them. More
by BretBarrick
Employees Worked With
Andrew Kloehn
December 13, 2012
Nikki was my service writer. She was very friendly, competent and knowledgeable. I especially liked the way she explained everything in simple and direct terms. I felt very comfortable with her and I competent and knowledgeable. I especially liked the way she explained everything in simple and direct terms. I felt very comfortable with her and I hope to see her the next time my truck needs service More
by cyberick
Employees Worked With
nikki
December 11, 2012
I have been looking for a DTS to replace mine which was attacked by a deer and totaled last month! I found my new car online and contacted Eric Segovia. I'm pleased and impressed with the Gilchrist Sout attacked by a deer and totaled last month! I found my new car online and contacted Eric Segovia. I'm pleased and impressed with the Gilchrist SouthWest Promise! Eric Segovia streamlined my 2008 DTS purchase! My Cadillac was very nicely detailed by their service professionals while Jim Truong completed my purchase paperwork almost painlessly!! It was great to see the two unique Shelby Cobra KR Mustangs belonging to Charlie Gilchrist's sons in the showroom! What a wonderful family atmosphere! I was comfortable at this beautifully decorated dealership and will definately refer our agency customers to SouthWest Ford! Valerie Stuart Ray Insurance Agencies 5684 Denton Hwy Fort Worth Texas 76148 817-514-0358 More
by ValerieStuart
Employees Worked With
JImmy Truong, Stephen Gilchrist
December 06, 2012
I really value consumer reviews and was happy to see SW Auto Group rated so highly when I went to check out a used vehicle that I was interested in. My experience was good, but not as great as everyone els Auto Group rated so highly when I went to check out a used vehicle that I was interested in. My experience was good, but not as great as everyone else seems to have had. I want to write an honest and fair review of my experience. First off, I was in the market for a used vehicle in the $10,000 range. So I recognize that my experience is going to inherently be different than someone looking for a $40,000 new truck. I was also visiting the dealership from Keller, so some of my issues would also have been avoided had I lived closer to Weatherford. Nonetheless, I found what I was looking for on their web site. I called and the sales guy, Andrew, was incredibly friendly and helpful. He answered several questions and offered to stay a few minutes later than usual so I could drive out that night. He came down on price to a number that I felt was more than fair, and then he and his manager let me test drive the vehicle for a couple of days. Over those couple of days, I decided I would purchase the vehicle and set up the bank draft. Prior to returning to the dealer to sign papers, however, the check engine light came on and the vehicle started having trouble accelerating. I nervously returned to the dealership, but Andrew and the used car manager Lee Ford were incredibly accommodating. They gave me the option of walking away no questions asked, or they offered to fix the problem and give me another test drive to make sure all the issues were resolved. I decided to go ahead with my purchase, and a month later I've had no more issues and love the vehicle. The only reason my experience was less than great was with a stupid issue with the dip stick. When they replaced the spark plugs, they managed to break off the oil dip stick and I had the hardest time getting it replaced. I was told when I purchased the car on a Thursday that they would have it sent to my house by that Monday. Monday came and went. Then I couldn't get my calls returned. I finally heard back from the sales guy who said it had been lost but they were ordering another. A few days passed and I couldn't get calls returned again. Then I spoke to a gentleman at the actual Ford dealership rather than the used lot, and he profusely apologized and said they were ordering a new one immediately. He calls to let me know that the new one is in a couple of days later, but says that they won't be able to mail it and I'll need to drive an hour each way to pick it up. When I said that I was told it would be mailed, he refused to budge and said he couldn't spend any more money on this vehicle. This is the source of my frustration in this experience. I just spent $10,000 on a vehicle and have been jerked around for nearly a month waiting on the simplest of things - a dip stick - and now the dealer won't spend $10 to have it sent to me? He said he couldn't do it. Ultimately, the sales guy Andrew acknowledged that he had said they would mail it so spent his own money to send out. So in the end I received the item as promised, but I was shocked that it was such a hassle to get such a simple thing done and that they flat our refused to spend a few more dollars to mail something to me. I do think they're generally good people out there, and seemed very fair up until the weird ending. I'd still recommend the dealership if you live out that way, but next time I'm buying a vehicle I'll probably try and find some place closer because just in case funky issues like this arise. More
by nbstaats
Employees Worked With
Andrew Kloehn
December 06, 2012
Was my first car buying experience and I was concerned about both my credit and my lack of experience in the situation. Andrew was very knowledgeable and helped me understand exactly what i needed to do a about both my credit and my lack of experience in the situation. Andrew was very knowledgeable and helped me understand exactly what i needed to do and helped me find a car in my price range that also suited my personality. Since i purchased my car ive recommended several of my friends to the dealership and specifically to Andrew and will continue to do so in the future. More
by ecash1858
Employees Worked With
Andrew Kloehn
