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SouthWest Ford Weatherford
Weatherford, TX
1,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,126 Reviews of SouthWest Ford Weatherford
December 06, 2012
My experience went south really from the start. My sales men Kelly Shannon was kind of pushy. Going back and forth with his manager. After he figured out that he was not getting anywhere with me, and sales men Kelly Shannon was kind of pushy. Going back and forth with his manager. After he figured out that he was not getting anywhere with me, and trying to stare me down he passes me off to his manager Jason allbritton. I was put off by Jason . He seem cocky and arrogant. Asking me if this was a game to me and I wanted to “win”. No this isn’t a game, this is about money and a truck. After we finally come to terms. I go and sign the papers. And leave with the truck( on an almost empty tank). I made a agreement when buying the truck that I wanted to keep my wheels/tires off the truck I was trading in, as I had just put new tires on it and I wanted to keep them. So we made the appointment for me to come back the following Saturday to have the swap done. I arrive at 9 am Saturday and hand the key over too have the swap done. Kelley and I tell the service rep that we are swapping wheels and tires and to keep the right TPMS sensors on each truck. 3 hours later while I wait… I get my truck back with everything swapped . soo I thought. I get a mile down the road and the TPMS starts making all kinds of noise. ( all they did was pull the entire whee/tire of each truck and swap them. Leaving the wrong tpms sensor on each truck, I immediately pull over and call Kelly and tell him what happened and that the tpms were not swap and now I have a light on my dash. Kelly says hes busy and will have to call me back. I say ok and continue my hour long drive back home. Monday comes and I have still not gotten a call back. So I start calling to get this issue addressed so It can be fixed. For Monday and Tuesday I get to play phone tag. I start calling Tuesday after no one ever calls me back. But I can’t seem to get anyone on the phone. I finally have to call over to the main dealer and have them call someone for me. After playing phone tag some more. I finally get ahold of kellys arrogant manager Jason. He says he didn’t know about the issue which I doubt he didn’t since I was playing phone tag with Kelly earlier while he talked back and forth with Jason, so I thought, about the issue. Jason calls me back and says I didn’t know about the issue let me get with service and ill call you back. Now its Wednesday and I haven’t received a call. So I get on the phone again and start process of getting ahold or either Kelly or Jason. Kelly calls me back and I say so what’s the deal I haven’t heard anything yet. He says oh. Well just come in and I will have it set up. I say ill be there 3:30 sharp. When I arrive im greeted by a service rep and explain to him my name and I have an appointment. He says he has so idea of it. So I call Kelly again and say this guy has no idea why I’m here. Come handle it. And I want to speak to Jason in person. While my truck is being fixed (I hope) me and Jason have a chat. He explains to me that he had no idea. Saying if he knew this would have never happened. Well I say well when I was playing phone tag with Kelly.. Who was he talking to since it wasn’t you? I don’t like getting the run around or being lied to and both were done to me. Now I have spent 2 hours round trip driving and 3 hours at the dealer Saturday, I get to do it all over again on Wednesday night. So no 4 hours of driving and 6 hours in the shop I finally get my truck back. The service techs that worked on my truck were nice and apologized and I told them its not your fault and I thanked them for staying late and their hard work. I grabbed my key and got out of there. The “South west promise or not” I will not be back. The lack of customer service is terrible. All I ask is to call me back, keep me in the loop, and make it right. If you have to go to this dealer avoid Kelly and Jason. More
by adamkennedy
Employees Worked With
kelly shannon / jason allbritton
December 03, 2012
I was on the car hunt for over 2 months and had a very poor experience at a different dealership. I came out to Southwest Ford to check out two used cars that were listed on their website. I was treated v poor experience at a different dealership. I came out to Southwest Ford to check out two used cars that were listed on their website. I was treated very respectfully, there was no pressure from anyone, and I felt listened to. As a first time buyer and someone who had the run around at other dealerships, I am incredibly happy with the entire experience. Thank you Kelly/Jerry/Eugene! More
by DanielleHoffer
Employees Worked With
Jerry, Kelly
November 12, 2012
We have been researching new cars over the internet and other resources, for over two months before we purchased our new 2013 Ford Taurus at Charlie Gilchrist's Southwest Ford Dealership. Kevin Barbour wa other resources, for over two months before we purchased our new 2013 Ford Taurus at Charlie Gilchrist's Southwest Ford Dealership. Kevin Barbour was our most honest, patient, informative car salesman that we have ever dealt with. He was never pushy and most importantly was very down to earth. In other words, he never made you feel uncomfortable about any questions we had. When we finalized our papers, everything went smooth and just as it was suppose to. Kevin Barbour went above and beyond for us. He even spent time sitting in my new car with me and showing me how to operate things on my car and did not seem like he was rushing during this process, even though all the paperwork was done. This was my very first time to buy a brand new car and I am so proud to say "I bought my very first brand new car at Charlie Gilchrist's Southwest Ford Dealership". I firmly believe that Mr. Gilchrist has a God given gift at running his dealership with employees that are friendly, trustworthy, knowledgeable, patient, and willing to go above and beyond for their customers. He has excellent teamwork going on with all the employees. I would recommend Kevin Barbour to sale you a new car at Charlie Gilchrist's Southwest Ford any day, 100 percent satisfaction!! More
by kpearcy
Employees Worked With
Kevin Barbour
November 10, 2012
We were interested in a Ford Escape, but wanted a specific package and color. Mr. Talley was very helpful and actually had a demo 2013 that was perfect for us. specific package and color. Mr. Talley was very helpful and actually had a demo 2013 that was perfect for us. More
by garciap1949
October 27, 2012
Roy was fantastic. Very knowledgable and extremely friendly. No-nonsense, straightforward, and not aggressive at all. Was a complete pleasure to work with him and the others at Southwest Ford. I was r friendly. No-nonsense, straightforward, and not aggressive at all. Was a complete pleasure to work with him and the others at Southwest Ford. I was referred to them by a co-worker who raved about Roy and Southwest Ford. Having walked out today with a new car I see why she thinks so highly of them. More
by txjason1972
Employees Worked With
Roy Dooley
October 26, 2012
I bought a new 2012 FORD F150 SUPER CAB in May and was extremely satisfied with the purchase... Then I had a problem with the truck losing oil pressure. This was an extremely rare event but when I took extremely satisfied with the purchase... Then I had a problem with the truck losing oil pressure. This was an extremely rare event but when I took it to the Dealership and spoke to the salesman Roy Dooley, and also to the Vice President of Sales, Chris Bonnett at Charlie Gilchrest's Southwest Ford in Weatherford, Texas, I was ELATED at the length in which they went to satisfy me, and I would HIGHLY recommend to anyone who wanted to be able to trust who they are dealing with and needed a new vehicle. I will never go anywhere else to buy a truck or car, and also the financing dept. is second to none. I commend their integrity and thank them..... William Bolman More
by billbo44
Employees Worked With
Chris Bonnett, Roy Dooley
October 25, 2012
Just want to say we have bought alot of vehicles in the past but of all the dealerships weve been to and dealt with these were definitely the friendliest and most helpfull guys weve ever bought from,we alw past but of all the dealerships weve been to and dealt with these were definitely the friendliest and most helpfull guys weve ever bought from,we always go in to dealership dreading the games of back and forth but this was really a enjoyable car buying experience,thanks to eric,mike and roy dooley really went out of his way to make us feel at home and stayed late showing us every little detail about our new edge when it was their quitting time,will definitely go back there next time and hope these guys are still there.great deal and excelllent service from all 3 of these guys. More
by chuckww1
Employees Worked With
Roy Dooley
October 23, 2012
Good dealership, good people. I was not intending to buy that day and hadn't even planned on looking when I left home. Eric was easy to deal with on the internet to the point where he was even able to quote that day and hadn't even planned on looking when I left home. Eric was easy to deal with on the internet to the point where he was even able to quote a beginning price. He was enjoyable to work with in person also. Made buying easy. More
by myrealtors
October 19, 2012
I WOULD RECOMMEND ROY DOOLEY TO MY FRIENDS AND FAMILY. MY EXPERIENCE WITH BUYING A NEW FORD F250 WAS GREAT. HE FOUND ME EXACTLY WHAT I WAS LOOKING FOR AT A RESONABLE PRICE. EXPERIENCE WITH BUYING A NEW FORD F250 WAS GREAT. HE FOUND ME EXACTLY WHAT I WAS LOOKING FOR AT A RESONABLE PRICE. More
by hope/randy
Employees Worked With
Roy Dooley
October 15, 2012
We drove to Weatherford from Nacogdoches for a different truck at a different dealer. It was not what we were told it was. We went down the street to Southwest Ford at closing time and Lee and Eric went ove truck at a different dealer. It was not what we were told it was. We went down the street to Southwest Ford at closing time and Lee and Eric went overboard to help us find a vehicle. Great service, great price, great experience after a horrible one. Thanks Guys! More
by Jensen.Wes
