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Southern Acura Newport News

Newport News, VA

4.9
2,235 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 2,235 reviews

May 10, 2026

Everyone was efficient and professional No I'm offended by this program and how it didn't accept my review of the professionals at southern acura. If anything, this review process has hurt my view more tha More

by JKARPIE
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
May 12, 2026 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 09, 2026

The staff and service were great. Was worth driving all the way here from Richmond! More

by zedrick.flores10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley,
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2026 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 09, 2026

We have been Hall and now Southern Acura clients for about 25 years. 'Nuff said! More

by Bruce.HolmesConsultingLLC
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
May 12, 2026 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 09, 2026

Southern Acura and Kevin Rafeek were quick to listen to my paint concerns on my '23 TLX and had an estimate scheduled with their body shop. Estimate was approved, paint was done to perfection, a light was More

by Mmiltnercnu
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
May 12, 2026 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 09, 2026

They did everything I came over for, and didn't push unnecessary extra repairs my way. Jessica communicated well, and they were quick. More

by FranklinAcura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2026 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 08, 2026

My experience with the dealership is always excellent. The service team is always excellent! I would not want to get my vehicle serviced anywhere else. More

by mmvmom
Recommend Dealer
Yes
Employees Worked With
Charlie Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Miles
May 12, 2026 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 08, 2026

This is my daughter's car and I trust them to make sure it is safe and reliable More

by jhunt9
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
May 12, 2026 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 07, 2026

Smooth and easy. Quick service. I enjoyed the great Customer service, and fast was the actual service time. More

by val0263
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
May 08, 2026 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 07, 2026

Very pleased with the Excellent communication. A loaner vehicle was provided until repair were finished. More

by SANJAVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2026 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 06, 2026

The service was great! The time I spent while waiting was good. I was kept up to date on the progress of the car. More

by Brembydome
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
May 08, 2026 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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