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Southern Acura Newport News

Newport News, VA

4.9
2,039 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 2,039 reviews

October 09, 2025

All interactions were professional and in good taste. Work was performed as expected and the team did a great job. Car was also washed which I greatly appreciated. More

by Darrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 09, 2025

CAn always count on excellence with Kevin and good advice for what my car needs to maintain its optimum performance as it gets older. Love him. More

by FOFANALANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 09, 2025

The service I received was great. The service advisor was honest and respectful towards me and the needs of my vehicle. Great job Jessica More

by SIRMILEP87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 08, 2025

Very helpful in analyzing the issue with a sunroof leak on an RDX 2019. The issue is a design defect in the material chosen by Acura for the gasket attached to the glass. The entire moving sunroof part h More

by NeverAgainAnAcura
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Tech Ray was excellent in the analysis.
Oct 09, 2025 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 08, 2025

My initial engagement was so quick O didnt reañize there was a $20 charge for fiel treatment I didnt need. I would suggest allowing the customer to read the service details More

by Zasmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Goodale
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2025 -

Southern Acura Newport News responded

Dear Zina, Our Service Consultant, Jessica, verbally explained to you that the service package you selected when making the appointment online included a fuel and oil treatment as part of the package. Short of her telling you not to do it, I know that Jessica did everything practical to inform you about it before we performed the service. I was actually listening to the whole conversation yesterday, and you OK'd for us to move forward, even after she told you the package included the premium treatments vs. the regular service we could have performed without the treatments. I understand you may still have been confused, and as much as we try to prevent that from happening, I see that it's still possible to happen. However, I can not find fault in her actions yesterday in regards to the manner in which she presented the service to you. This includes the full cost and content breakdown before we started. Please let me know if I can be of any assistance, or if you have any questions.. Brett Whitney Acura Service Director Direct (948) 201-4106.

October 08, 2025

Excellent service provided by the staff, always friendly and courteous. You can trust them with your vehicle! More

by Joe Ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 08, 2025

The best service here at this Acura dealership. Thank you to Jess who always makes sure everything that is needed gets done in a timely manner. I would definitely recommended services. More

by gabriellmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Hoe
Oct 09, 2025 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 07, 2025

Very nice. Clean, quiet The employees are great. Love when my car is washed Great job More

by Debbie.malliarakis
Recommend Dealer
Yes
Employees Worked With
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Goodale
Oct 09, 2025 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 07, 2025

My visit was a pleasant one. The gentleman that assisted me was professional and friendly. I knew every step of the process what was going on. Diffently going back that is the bu More

by Vicky01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 07, 2025

Price is ripe very knowledgeable and hopeful. Take care of the vehicle.Very good and staff are very helpful More

by sheffieldchristopher5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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