Southern Buick GMC Greenbrier

My review is based entirely on Greenbrier GMC Service Department. My assigned advisor was Antwan whom I never received one phone call from. Service being conducted was State Inspection, Oil change, disab Department. My assigned advisor was Antwan whom I never received one phone call from. Service being conducted was State Inspection, Oil change, disable auto rear view mirrors, and troubleshoot malfunctioning rear video camera. It didn't bother me so much that my car was held 3 days past its original service date. What frustrated me was the absolute lack of communication regarding my calls for status updates. I even drove into the service department on Saturday to speak with Jacob and he didn't know what the status was. Told me he would call me once he spoke to his mechanic?! Isn't he supposed to be a service advisor like Antwan? I'm a rational person yet this shows me that advisors are sleeping on the job and don't care to keep the customer informed when work is taking longer than expected. Oh, and taking it home I discovered a nail hole present in the rear passenger tire. Your service department passed me for a state inspection and charged me for rotating my tires. How in the world did they not see the hole or attempt to place air in the tires? I took my car to Firestone to remedy this with four new tires. I wasn't interested in another experience with zero communication. More

Possibly my worst experience I was told a one hour wait for service 2 1/2 hours later, they were done I bought a maintenance plan. They didn’t enter the Info. I received a call and they asked for more mo for service 2 1/2 hours later, they were done I bought a maintenance plan. They didn’t enter the Info. I received a call and they asked for more money after I already paid for the service because of the inefficiency and follow through with the staff. They refuse to accept my maintenance plan. Very poor staff very poor Customer Service. More

Very professional and quick with service Very knowledgeable about cars. Showed me and went over the suggestions that I need services on the truck knowledgeable about cars. Showed me and went over the suggestions that I need services on the truck More

No one answers phone Works dont return calls I have tried and even called a manager and even called a manager More

All around great! Told/showed me what needed to be taken care of without harassing me. I loved that! I really was not financially able to get it done that day but beca Told/showed me what needed to be taken care of without harassing me. I loved that! I really was not financially able to get it done that day but because of the customer service, I will return soon for the recommendations More

Bought two vehicles from there and has very good service and have had very good experience and have had very good experience More

The walk between kia & 'gray shack' kept score below 5. That is all, folks. That is all, folks. More

This team really helped me out. I don’t live here and they helped me find a car because mine had broken down. They are the best. I don’t live here and they helped me find a car because mine had broken down. They are the best. More

Extremely fast! Much better and WAY more respectful than Hall that I take my Jeep to. I'll be switching my Wrangler to Southern service department Much better and WAY more respectful than Hall that I take my Jeep to. I'll be switching my Wrangler to Southern service department More

Love this place. Brought two vehicles from ya. Second without a down payment. You can't beat the great service Brought two vehicles from ya. Second without a down payment. You can't beat the great service More