Southern Buick GMC Greenbrier

Carried my vehicle in for undercoating/paint protection/ Arrived for appointment and had a very short wait before I was helped and provided a loaner vehicle. Was able to go out for breakfast while I waited Arrived for appointment and had a very short wait before I was helped and provided a loaner vehicle. Was able to go out for breakfast while I waited for service to be complete. Two hours or so later, I was on my way. More

Stay away! When I arrived for my scheduled appointment there were two cars blocking the empty lanes so I could not even pull in to the garage. It seemed that th When I arrived for my scheduled appointment there were two cars blocking the empty lanes so I could not even pull in to the garage. It seemed that the employees had parked these vehicles there on purpose to keep people from being able to pull in. I had to pull around to the exit and back my vehicle into the garage. Nobody was around to greet me for my appointment and I had to walk into the office area. The first young lady to help me was very pleasant but had no idea what she was doing. She then passed me on to Tracey who was the representative that my appointment was scheduled with. Tracey was very knowledgeable and helpful. Tracey quickly explained the nuances of my appointment and I went to the waiting area. The cashier called me once the vehicle was done and took my payment. She told me my vehicle was parked outside and I left. Twenty minutes later I get a call from Tracey stating that there were additional maintenance issues that nobody even told me about before I drove all the way home. I have been to plenty of dealerships for service in the past and this was by far one of the worst experiences I have had. It is obvious that this service department is not run well, understaffed and under-trained. It makes me worry about the service technicians if they are operating in any similar fashion. We park this vehicle in our garage and I was obviously concerned when I pulled the vehicle out to see oil spots on the floor. It seemed to be oil spilled during the oil change and we have not seen any additional oil since. Still, I have never had a problem with oil spilling on my garage floor from an oil change and this only heightens my concerns with the technicians at this dealership. We bought our GMC vehicle used from another dealership last year and I have brought it Southern GMC for all of our service appointments since. Every appointment has been worse than the last and I have yet to see a single employee still working in the service department from one appointment to the next. I have come back several times now hoping that the dealership was just dealing with some turnover but it seems that they can not keep employees which has translated now to loosing my business for any service or car buying ever again. This is a shame because we are loving our GMC vehicle (our first we have ever owned) but we are lacking a dependable, quality dealership in our area. I would highly recommend that you avoid this dealership. More

Awesome sales department, great price, quality vehicles. D'Aundre was an absolute pleasure to work with. I am a repeat customer. He made the process easy and efficient. My Dad and I came in, we knew which ve D'Aundre was an absolute pleasure to work with. I am a repeat customer. He made the process easy and efficient. My Dad and I came in, we knew which vehicle we wanted. We walked out with the vehicle we wanted completely satisfied with the price and process. Now my husband and I each drive a Soul, and we love them! More

Treated us like family! Vincent and Joe worked miracles for us and worked hard to get us exactly what we wanted at a price we could afford. They treated us as if they have kn Vincent and Joe worked miracles for us and worked hard to get us exactly what we wanted at a price we could afford. They treated us as if they have known us our entire lives. Very friendly and precessional. The best experience we have ever had! More

Great I had a great experience they did everything to get me where i wanted to be.and help me to get the car that i wanted.I felt they really wanted to help I had a great experience they did everything to get me where i wanted to be.and help me to get the car that i wanted.I felt they really wanted to help. More

Southern hospitality! Went in with an idea of what I wanted, Vincent was very helpful getting me into my car, I couldn't be happier with the service and time he took helpin Went in with an idea of what I wanted, Vincent was very helpful getting me into my car, I couldn't be happier with the service and time he took helping me find what I wanted. More

My car buying experience My experience with the car buying process was extremely pleasant. I thought purchasing a vehicle would be stressful but was wrong. The salesman that a My experience with the car buying process was extremely pleasant. I thought purchasing a vehicle would be stressful but was wrong. The salesman that assisted me name was Ron. He works out of the dealership on military hwy in Chesapeake Va. he worked very hard to find the right vehicle that worked for my needs. I would recommend this dealership to anyone looking for a great car buying experience. More

First time buying new car from a dealership I walked into southern dealership and was very nicely greeted by their staff. Everyone there was so professional and polite. At no point did I feel pr I walked into southern dealership and was very nicely greeted by their staff. Everyone there was so professional and polite. At no point did I feel pressured to make a decision and was really able look into my different choices. I would recommend this dealership to anyone looking to purchase a car. More

Very patient sales team CJ was great to work with. There was never any pressure to get a deal done. We looked at and test drove many different vehicles before deciding what w CJ was great to work with. There was never any pressure to get a deal done. We looked at and test drove many different vehicles before deciding what we wanted. We even left the first day without a decision on what we wanted then went back the next day tried some more before making our final decision. There was never any pressure to hurry up and make a decision. It was probably the most relaxed car buying experience I have ever had. More

Winston Whitehurst We are repeated customers at GMC and continue to go to Winston Whitehurst to purchase a car. Winston will listen and work hard to help you find the r We are repeated customers at GMC and continue to go to Winston Whitehurst to purchase a car. Winston will listen and work hard to help you find the right car. Our experience with Winston continues to be a pleasant experience. He is professional but yet personable. He is honest and trustworthy. Winston is the right person to go to when purchasing your car. More