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Southern Buick GMC Greenbrier

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.1
1,579 Reviews
Southern Buick GMC-Greenbrier in Chesapeake has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1300 South Military Highway

Chesapeake, VA

23320

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Showing 1,579 reviews

August 24, 2024

Way too long wait times, especially since they invite walk ins( my personal experience). I hope it will get better. More

by Rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
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August 24, 2024

Everyone was kinda and respectful. And it was clean and efficient. Nobody else I think tops this dealerships service center More

by SMTUBBS03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justyn Makley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2024

The service I received was great. they were done in a timely manner very courteous . More

by LADYJ1489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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August 24, 2024

Service department is horrible. They don't prioritize your car when they make mistakes. Service cashier is lovely. More

by dgunter80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shanell Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2024

Jacob was awesome and would rather go here than VB Southern GMC. I was in and out and didn’t have to wait but 45 minutes. More

by sta3wife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob from Service desk GMC
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August 24, 2024

Tani has amazing customer service and made the experience smooth and easy. She is a great representative for the dealership and an absolute pleasure to work with. More

by DIMETRICEBELLAMY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tani
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August 24, 2024

See previous comment. This service center is rude and provides less service than the past. More

by NANCYLIETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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August 23, 2024

They booked my waiting oil change for a dropoff oil change. Had to wait 3 hours for a simple oil change. More

by clm4234
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get names
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

"Clm4234" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 23, 2024

Dealership service was good. Tami was very helpful in explaining things. We did use express and it would have been nice if our vehicle had been vacuumed out after the work was do More

by PEARLLV873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tani
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

August 23, 2024

I recommend the service department of this dealership. People were very nice, work was completed as estimated and to date, work performed has not caused additional issues. More

by brucefvaughan98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Cunnigham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naz
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Aug 23, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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