Southern Buick GMC Greenbrier - Service Center

Called 5 times to check on my car and every time I was told someone would call me back and no one ever did. Customer service SUCKS. told someone would call me back and no one ever did. Customer service SUCKS. More

Went to get oil change . I pulled off and my car was leaking oil smfh . I was there for over 3 hours just for oil change and I had appointment.. to leave and have to come bac I pulled off and my car was leaking oil smfh . I was there for over 3 hours just for oil change and I had appointment.. to leave and have to come back because my car is leaking oil is ridiculous! More

Had my van in for service and my drivers side was scratched while being worked on. Was told I would be called to get it fixed and still haven’t heard anything. Very disappointing scratched while being worked on. Was told I would be called to get it fixed and still haven’t heard anything. Very disappointing More

If the people working in the service office (9:00am) are that unhappy at their job, find a new place to work. Their miserable attitude shows as soon as you walk in the door. that unhappy at their job, find a new place to work. Their miserable attitude shows as soon as you walk in the door. More

The newly renovated service department gives a level of comfort while you wait for you vehicle repairs/service. comfort while you wait for you vehicle repairs/service. More

The service for my kia was terrible. It took them 2 weeks to get the vehicle back to me and I called countless times to get an update but I couldn't reach anyone who knew what's going on It took them 2 weeks to get the vehicle back to me and I called countless times to get an update but I couldn't reach anyone who knew what's going on with my vehicle. At last when I got my kia back the only thing they accomplished was the state inspection that would only take couple hours at most to get done. They said there was nothing wrong with the other disfunctioning issue, but the issue still exists. I would not recommend this service center to anyone. More

The service was done in a timely manner. . The personnel was courteous overall. Waiting area was clean, comfortable and presentable. . The personnel was courteous overall. Waiting area was clean, comfortable and presentable. More

Quick fast and with perfection. Kind warm friendly, Southern makes you feel like family! LOVE AND BUSINESS DO MIX.THANK YOU SOUTGERN GMC, KEEP UP THE GREAT SERVICE AND WORK. Kind warm friendly, Southern makes you feel like family! LOVE AND BUSINESS DO MIX.THANK YOU SOUTGERN GMC, KEEP UP THE GREAT SERVICE AND WORK. More

Service completed. Took 7.5 hours to change oil, rotate tires, and replace two filters. Why?… Took 7.5 hours to change oil, rotate tires, and replace two filters. Why?… More

I was disappointed in my last appointment. I asked the service department to perform my complimentary gas fill up for previously filling out a survey.The service department had to take my car I asked the service department to perform my complimentary gas fill up for previously filling out a survey.The service department had to take my car for a test drive for the transmission acting up and they then left my car on below 0 miles of gas because i “didn’t qualify”. I was told by the service department employee (after asking her why my app was showing the gas empty) that I did not quality because I “incorrectly completed the survey”. I was confused and asked how? And she said because I gave an 85/100 score. I was not told I had to give 100/100 score to receive the gas fill up, and I gave the score I gave for a reason. My prior appointment I did a walk in first come first serve oil change and prior to me doing that an associate told me the Saturday opening time was 8:00 am and not 7:30 am, so I arrived promptly a little before 8:00 and was told they were booked. Thankfully I explained myself and the service associate squeezed me in. I gave an 85/100 for that inconvenience and I explained that in the survey, and I didn’t appreciate the employee giving the wrong information to customers, especially when I live 3 hours away and made SURE I was there in time to get the walk in oil change. So the fact that I bought my car here, have all my service done here, filled out the multiple surveys Ive been asked to do (and was never told it must be 100/100 and to LIE) I was not happy that I didn’t receive the gas fill up when I did in fact fill out the survey and that’s all that was asked of me. This is not the first time I have been left disappointed by this dealership and their associates. So now going forward, I understand I have to lie on surveys to be awarded what was promised, and that’s what I will do. More