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Southern Buick GMC Greenbrier - Service Center

Chesapeake, VA

3.8
142 Reviews

142 Reviews of Southern Buick GMC Greenbrier - Service Center

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April 17, 2024

Filed complaint through kia. com regarding my appointment on April 15th. That complaint will tell you everything you need to know about my visit to this service department. More

by Steve
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Apr 17, 2024 -

Southern Buick GMC Greenbrier responded

Steve. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 14, 2024

The serve is horrible and getting worse by the months, purchased in 2018. Never again More

by RIDDICKLOVONIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Cunnigham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Southern Buick GMC Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 12, 2024

I was very happy with Southern Kia. I was there a few minutes early for my appointment. The service advisor got me right in. I got my car done in a timely fashion. My only dislike was t More

by mrk23464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
What about service department? I don’t see any names from there.
Apr 15, 2024 -

Southern Buick GMC Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 12, 2024

Poor communication. Made an appointment expecting work to be done during the work day. Rented a car. Our car was not touched for days. When we complained about the delay More

by tarambrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All service advisors and whoever answers the phone when you call 757-424-6380
Apr 12, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for bringing this to our attention, Tara. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 06, 2024

The service technician, in the maintenance department was extremely outstanding, courtesy, and respectful. I received timely updates, and he accurately detailed the maintenance that was required. More

by HFANNELL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Southern Buick GMC Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 04, 2024

I found that everyone is professional and knowledgeable. However, there was a delay in my order. More

by SBR102003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikul Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Southern Buick GMC Greenbrier responded

Thank you for taking the time to provide us with this feedback.

April 04, 2024

Took longer then normal because of no appointment. But happy with service hopefully next time will be faster More

by FORTYKVGLOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tani
Apr 05, 2024 -

Southern Buick GMC Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

April 04, 2024

My service advisor didn't understand what I was telling her about the problem I was having with my car. More

by p.malry
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Cunnigham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Southern Buick GMC Greenbrier responded

"P.malry" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 30, 2024

She listened to my needs and got the right involved to get my issues taken care of. More

by Camerahapi
Recommend Dealer
Yes
Employees Worked With
Lauren
Apr 04, 2024 -

Southern Buick GMC Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 29, 2024

I had terrible service. I had a 8 am appt, my car sat outside for 2 hours. I had to tell them to take my car in to get started. They took in finally after 10 but still didn' More

by FOLEYNANMD
Recommend Dealer
No
Employees Worked With
Bryan Hunt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Hunt
Mar 29, 2024 -

Southern Buick GMC Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmcgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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