Southern Buick GMC Greenbrier - Service Center

I had an appointment for over a month and there was not rentals available while my truck is in for service. I was never told how long my inspection/ repair would take. I called around 1500 and asked for an rentals available while my truck is in for service. I was never told how long my inspection/ repair would take. I called around 1500 and asked for an update and they couldn’t give me an update. So I drove to the shop around 1730 and they also could not give me an update and told me everyone left at 1700. I was lucky enough to get my truck back with nothing done to the truck. Complete waste of my day and overall unsatisfied with the customer service provided at this location. More

The worst experience I’ve ever had any where would not a car ever again car ever again More

I have had pretty good luck with oil changes and now this recall. They insist my truck doesn't have grease fittings and it does. I grease them myself and honestly wouldn't want them to do it because I figure recall. They insist my truck doesn't have grease fittings and it does. I grease them myself and honestly wouldn't want them to do it because I figure if they don't know it has them they probably would pop the boots over greasing them. So I live with it. More

The Service Manager (Lauren) is great, she was very approachable and kept me informed of my service (punctured tire), and the service was fast. approachable and kept me informed of my service (punctured tire), and the service was fast. More

Takes too long. Appt at 8:30 @ 3:00 noone had touched it. So I went up there and took it home. Went somewhere else. You have more customers than you have employees Appt at 8:30 @ 3:00 noone had touched it. So I went up there and took it home. Went somewhere else. You have more customers than you have employees to handle the demand you have. Very bad business. I will not come back there. More

Friendly and quick. Didn’t have an appointment but still only took a short time Didn’t have an appointment but still only took a short time More

They are very friendly at the front desk. They are also fast and efficient during my oil change. They are also fast and efficient during my oil change. More

Online scheduling is months out and having the walk-in option is a complete game changer. option is a complete game changer. More

Upon arrival a temporary mat was placed in my vehicle to keep it clean. Although my car didn't pass inspection I was given all the information I needed to correct. I appreciate the honesty and integrity of keep it clean. Although my car didn't pass inspection I was given all the information I needed to correct. I appreciate the honesty and integrity of Southern Buick GMC Greenbriar. More

I took my car in for a tune up and an a/c overhaul. I went back THREE times, was charged $1200.00 and neither problem was resolved thoroughly. The people were fine but the repairs left much to be desir I went back THREE times, was charged $1200.00 and neither problem was resolved thoroughly. The people were fine but the repairs left much to be desired. More