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Southern Buick GMC Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.0
609 Reviews
Southern Buick GMC-Virginia Beach has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Virginia Beach, Norfolk and the Eastern Shore. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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2375 Virginia Beach Blvd,

Virginia Beach, VA

23454

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Showing 609 reviews

June 23, 2026

Made an appointment for a simple oil change an hour and a half later my car had not been touched More

by LANDON.APPLEGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabrielle Wylie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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Jun 25, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you for bringing this to our attention, Landon. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 22, 2026

Took my truck in for 15000 mile service and a diagnostic left it there for 3 days. All they did was the oil change didn't look at the truck. Said they did but the noise I took it in is still there and then More

by stella103090
Recommend Dealer
No
Employees Worked With
Service dept
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Jun 22, 2026 -

Southern Buick GMC Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 21, 2026

Overpriced but great customer service The servicing is overpriced but the great customer service helped bridge the gap, overall I just wish it didn't cost $500 just to tell me my car needs to be fixed More

by cityred34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gabrielle Wylie
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2026 -

Southern Buick GMC Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

June 18, 2026

Great service The service department was able to fit me in on June 17th for what I needed done More

by juancarlos.mendez1983
Recommend Dealer
Yes
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Jun 19, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 17, 2026

Appointment was at 8am truck wasn't finished until close to closing time. Came to pick it up the next morning and paperwork wasn't even complete. Also during the day I was unable to get anyone to answer the More

by Dafromga80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't work with either
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Jun 18, 2026 -

Southern Buick GMC Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2026

I was use to getting updates about my vehicle. Things have changed Thank you have a great day More

by cass86us
Recommend Dealer
Yes
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Jun 18, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to provide us with this feedback.

June 17, 2026

They have always been very good to fit me in for an Southern oil change. More

by Davehousworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Clerk
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Jun 18, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 13, 2026

I have done that twice all already! Done finished ! Call me! Horrible way to handle a customer More

by TWFOREHAND
Recommend Dealer
No
Employees Worked With
Do not know
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Jun 16, 2026 -

Southern Buick GMC Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 13, 2026

Professional, friendly and knowledgeable. Their estimate of the amount of time to complete the service I was in for was right on. More

by apaezan
Recommend Dealer
Yes
Employees Worked With
Kenny and Ky
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Jun 16, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 13, 2026

The service staff is very friendly. Techicians are good, honest people doing good honest work! More

by lora campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabrielle Wylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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