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Southern Chevrolet

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.4
2,131 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Chevrolet Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3412 Western Branch Blvd

Chesapeake, VA

23321

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Showing 2,131 reviews

January 18, 2024

It's been a month and a half since I dropped off my car. I got a call to bring my Chevrolet Spark in for a recall since this is where I bought it. It On the first day after a 2 hour wait, I was told the pa More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Harvell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Southern Chevrolet responded

Thank you for bringing this to our attention, Gabe. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Feb 02, 2024 -

Gabe responded

On Thursday January 31 I get a phone call stating that there is still no update on when the part will arrive and that I need to bring in the loaner vehicle because a new agreement has to be signed. I explain that I live 45 minutes away, work 2 jobs, and the earliest I would be able to come in will be Saturday. February 1st received 2 more calls stating that the loaner vehicle has to be brought in, again explained that which such a short notice I cannot bring it in until Saturday. They state that I must bring the vehicle before noon the next day or since the vehicle is equipped with Lo-jack it would be turned off. Today is February 2nd, I took time off from work this morning to take the loaner in for an agreement renewal. I was told the part was out for delivery. I was taken to my car since I said I wanted to make sure it starts. It did not start. The loaner agreement was renewed, and I left since I cannot afford to wait around. It is now 3:40 PM and have not heard back. From what I understand the Southern Group is a big company with many car dealers. For such a big company to keep my vehicle for such a long it is unacceptable for such a small repair. If this review was indeed sent to a General Manager, then I at least expect. an alternative solution. I want my vehicle back in running condition.

Feb 03, 2024 -

Gabe responded

Repairs were completed and I picked up my car on 2/3/24.

January 18, 2024

Scott Robertson is very helpful and gave us discounts whenever he could. He is very patient and answers any question I have. More

by EM74549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Robertson Service Department
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January 18, 2024

LOVE BRINGING MY H2 HUMMER THERE FOR OIL AND FILTER CHANGE TO SEE ALL THE GREAT PEOPLE WHO TAKE CARE OF (BETRICE) MY HUMMER. THANK YOU More

by MISSVOODO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 18, 2024

Normally i receive excellent service but this time waited over a month them to produce a used car for me to buy and i ended going a different dealer to get a car because they dragged their feet on the sale.. More

by HANAYA10
Recommend Dealer
No
Employees Worked With
Sales
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Jan 18, 2024 -

Southern Chevrolet responded

"HANAYA10" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 18, 2024

Worked me in for my oil change and tire rotation, was not at all pushy. More

by DAWNCOFFMAN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 18, 2024

The service at Southern Chevrolet was very effective and efficient. The staff was nice and friendly. They were quite knowledgeable and responsive to my concerns regarding my vehicle. More

by Carr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy
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Jan 18, 2024 -

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 18, 2024

I do not recommend this dealership for repairs. Im not aure if its any difference if u purchased the vehicle from them or not but if you are using an extended warranty, Run dnt Walk away from them. More

by Ms. Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Calvin Affleck
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Jan 18, 2024 -

Southern Chevrolet responded

"Ms. Dee" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 18, 2024

A team you can trust that help you get your vehicle of choice, great quality ,reliable and affordable! More

by helen.hinton22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Compton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Byrd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trenton Abernathy, Alex Goicochea, Justin Carr
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Jan 18, 2024 -

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 17, 2024

Had appointment for a State Inspection. I was in and out in no time. Estimate was an hour but I was out in 40 minutes. More

by reried65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 17, 2024

This is the best car dealership I ever been to when it comes to customer service. More

by EDWARD.MILLARD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Harvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles LeMaire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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