Southern Chevrolet

Im a frequent customer and experienced very poor customer service. I waited approximately 40 minutes for Sapphire to get me checked in. She did not offer all of the oil change services, she was reluctant to service. I waited approximately 40 minutes for Sapphire to get me checked in. She did not offer all of the oil change services, she was reluctant to seek answers from coworkers. All while helping other walk in customers etc. instead of finishing up and completing my check in. She had me standing at the counter 40 min. Her service was very unacceptable. More

I had a 9:00 apt for oil change, inspection, and tire rotation they didn't finish until after 4pm. My 2024 truck with 18000 miles had no required work needed, 9 hrs to get this done is so ridiculous. rotation they didn't finish until after 4pm. My 2024 truck with 18000 miles had no required work needed, 9 hrs to get this done is so ridiculous. More

They held my car for over a week. Called multiple times a day and only got answers every other day Called multiple times a day and only got answers every other day More

Nancy is professional and kind and always keeps me update to date on the repairs on my vehicle. Great job and thank you! to date on the repairs on my vehicle. Great job and thank you! More

My service advisor Nancy was very helpful and the technician Steven was excellent with his video explanation. his recommendations we're all performed technician Steven was excellent with his video explanation. his recommendations we're all performed More

Always happy with the service we ge from the service team. The AI will take some getting use to. team. The AI will take some getting use to. More

Took an hour to check in. Was asked 5 times what I was there for and which vehicle was mine. Had an appointment and still took 5 hours for oil change. Never got a call when it Was asked 5 times what I was there for and which vehicle was mine. Had an appointment and still took 5 hours for oil change. Never got a call when it was ready. I called to check and never got a response. Office was locked when i arrived to pick up but service rep was still in. Had to get a manager from sales to get his attention so i could pick up my truck. Also needed an inspection sticker but didn't get done. Was asked to leave it over night and pick it up in the morning. More

Excellent customer service The staff is always friendly and gets the work done in a timely fashion. The service department was a determining factor in why I purchased cars there and gets the work done in a timely fashion. The service department was a determining factor in why I purchased cars there More

The customer service that was given was excellent. Everyone there at the dealership were very helpful. Everyone there at the dealership were very helpful. More

Took 20 min to check in for my oil change. After waiting in the lobby no one notified me my car was ready. I only knew because l looked on my GM app and saw the oil life gauage change. This wa After waiting in the lobby no one notified me my car was ready. I only knew because l looked on my GM app and saw the oil life gauage change. This was after 1 hour and 40 min. So I have no idea how much extra I waited around for. More