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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.3
2,760 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,760 reviews

June 09, 2023

Terrible communication. Left multiple messages with no return calls. Even denied having our vehicle at one point. I would never purchase a vehicle from this dealership be More

by Fleets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Jun 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2023

The staff is always courteous & friendly. I don't mind the wait times because I understand that patience is greatly appreciated. They always do a great job & assure everything is done proper More

by carolyn.garry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jun 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

June 08, 2023

I was told one thing about fixing my car and got another answer which left me in limbo. More

by normanbeverly14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance
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Jun 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Beverly. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 08, 2023

If you are looking to get a free oil change or state inspection after buying a car from them it's great. They give you a review of your car, things that might need to be done, the last time I took my c More

by BOBBY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure who I dealt with in Service, the sales when I bought the car could have been a lot better
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Jun 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

June 08, 2023

Came in talked to Sam about a peace of trim came in next day and jod was completed Sam was very helpful. More

by dwaynehickey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam service department
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Jun 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 07, 2023

It’s wonderful! The service representative was so nice! She kept me updated, and the process from start to finish was much quicker than expected. More

by LDICIOCCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

June 07, 2023

Was second in line for the service department and it Took 3 hours for an oil change. It was clear the tech was no focused on finishing the car. More

by dastekla0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 07, 2023

Tina in service was very helpful and professional into seeing my jeep was serviced correctly and always keeping me informed on the progress of the service Great dealership More

by BRUCEJAMES617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this feedback, Bruce!

June 07, 2023

xxxx you. stop spamming me. and xxxx your 15 word rule and thehorse it rode in on More

by bill6ft6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Lovell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Dean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Dickson Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 07, 2023

Internet states Save You Time by scheduling appointment. Actual depends upon location. I waited 2.5 hours for an oil change and tire rotation. Horrible marketing but the actual technicians were fine. More

by CTACKETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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