Southern Dodge Chrysler Jeep Ram FIAT

Didn't put car back together properly. Did not keep me informed on delays and when it would be completed. Did not keep me informed on delays and when it would be completed. More

I appreciate the kindness of the staff. They're always very efficient & demonstrate excellent skills. I'm usually in & out in an hour or so, which is great so I can complete my errands or j They're always very efficient & demonstrate excellent skills. I'm usually in & out in an hour or so, which is great so I can complete my errands or just go about enjoying the rest of my day!! More

Good quick service. The staff was nice and gave me an update on my service. The staff was nice and gave me an update on my service. More

UPDATE: Since I last posted this review, the GM of the dealership has contacted me personally and we have discussed the poor purchasing experience I received. He is now completely aware of all factors beh dealership has contacted me personally and we have discussed the poor purchasing experience I received. He is now completely aware of all factors behind this review. He did not ask me to change this review, so I commend him on that. I will however change my star rating for him. Mr. Shaw, thank you for making contact and listening to me. Buyer Beware! If you are an "Online" or an "Out-of-State" buyer, THINK TWICE or just DON'T DO IT, before you purchase from this dealership. The dealership leadership (GM and Sales Managers) and it's employees salesman (AC) and F&I (JR) have poor communication / disclosure skills, poor customer service (F&I was confrontational), poor vehicle delivery protocols (salesman), and the third party they use for paperwork sends individuals that do not know exactly what they are doing. The only reason the dealership received a 1 star is b/c I could not leave a zero. This review is on the dealership, NOT on the truck I purchased. 1) Initial sales manager did not return call as promised 2) Salesman (AC) and F&I (JR) did not disclose what the addendum was. Found out when signing paperwork with the third party notary. This added on an additional $1019 to the financed amount. Dealership refused to refund it. NO WHERE ON THE THE DEALERSHIP'S WEBSITE IS ANY MENTION OF THE ADDENDUM THAT COMES WITH ALL THEIR VEHICLES. IT IS ONLY SEEN ON THE VEHICLE ITSELF. 3) Salesman (AC) forgot about military rebate and had to be reminded. 4) Requested multiple times for a "Conditional Buyer's Agreement" but was told by salesman and F&I that it would be in the paperwork sent. 5) Sales man (AC) and F&I (JR) filled out the "Vehicle Delivery Confirmation" form without me giving input. Failed to inform me about a future recall on the truck. Gave themselves/dealership a perfect 10. COMPLETELY DISHONEST 6) F&I (JR) is confrontational when questioned or if a customer requests specifics. This was related to keeping my disable tag and a request for references. 7) Third party notary company used for signing paperwork did not know what they were doing. F&I was not available when were signing the paperwork, he had gone home for the night. 8) F&I put the wrong VIN for my trade on five documents and had to be redone; extending this poor purchasing process. 9) Asked for the GM to contact me twice. He did a short email reply stating he was not available until next week. That time has passed and GM has yet to contact me. SO BUYER BEWARE! More

I had quite the unpleasant experience not with the staff but with their leadership. I provided some minor comments for areas of improvement at the facility however I discovered that their Service and Parts but with their leadership. I provided some minor comments for areas of improvement at the facility however I discovered that their Service and Parts Director does not want to hear them. If your rating is anything other than 10’s across the board, they dock their service technicians pay indefinitely and offer no remedy to the customer. This practice of painting the roses red and avoiding any constructive criticism is possible poor practice for any dealership. If this is an indication of how this company treats their employees, I can’t imagine their employees will take care of their customers very well. Business ethics is an important decision factor in who we as consumers should choose to do business with. There are other dealerships with competent staff who I will be taking my business to in the future. More

Efficient service with a fast and friendly attitude. Gave me my report and recommended service without any pressure Gave me my report and recommended service without any pressure More

I waited for my part to come in. Was told I would be called but no one ever called to say it was in. So I called and was told it had already been there for a while Was told I would be called but no one ever called to say it was in. So I called and was told it had already been there for a while More

Sam is a busy man but he kept me informed. I have no complaints. Everyone was great from the valet to the cashier. I have no complaints. Everyone was great from the valet to the cashier. More

Having my car serviced, was a breeze to experience, with quick turn around and completion without delay! quick turn around and completion without delay! More

Professional throughout the entire process. Never felt pressured in the entire experience, from the sales associate to the finance department. Never felt pressured in the entire experience, from the sales associate to the finance department. More