Back

Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,802 Reviews

1,802 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Sort by
June 22, 2022

Happy,understanding,generous,great,nice, attention,helpful,friendly,supported,customer wise,genuine,empathy,answers,cares,love,team. More

by ASENCIOEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your words. Enjoy your day.

June 20, 2022

the service associates, Tina and Stevie are absolutely fantastic. They were a great help to me. My jeep had 8000 miles on it so i brought it in for my oil change and tire rotation. Picked it up and sev More

by Spomeroy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stevie and Tina
Jun 21, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response. Our associates have received your feedback and will ensure that your next experience is a more positive one. Enjoy your day.

Jun 21, 2022 -

Spomeroy12 responded

Really. Did you read the whole email.

June 20, 2022

TINA is the best thing happening at Southern . Always cheerful to deal with. Iwill be back when needed. More

by rnelson1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina - Service Writer
Jun 21, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

June 19, 2022

Tina is an excellent Service Advisor. She's the reason I get all my Ram service done at Southern. More

by MSLONE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Jun 21, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 17, 2022

This dealership has excellent service, an attentive staff, and gets me in and out very quickly. More

by oh1sleeper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydnee
Jun 17, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

June 16, 2022

The lady who put my service ticket in left her employment at the dealer. Nobody notified me when my car was done. When I called in it was ready (three weeks or more later). She had told me it might take up More

by reakat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Jun 16, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Without your information, we are unable to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Jun 16, 2022 -

reakat responded

Ruth Arnold 757-635-1764

June 15, 2022

My service associate Tina was wonderful. She was very attentive and gone my van serviced and back on the road promptly. More

by BECKNERL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Jun 15, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

June 15, 2022

Didn't put car back together properly. Did not keep me informed on delays and when it would be completed. More

by bhwyland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Without your information, we are unable to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

June 14, 2022

I appreciate the kindness of the staff. They're always very efficient & demonstrate excellent skills. I'm usually in & out in an hour or so, which is great so I can complete my errands or j More

by carolyn.garry4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Vanderslice, Rosie McAlexander
Jun 14, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 13, 2022

Good quick service. The staff was nice and gave me an update on my service. More

by daledixon262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name but she worked in the service dept.
Jun 13, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

...
117
...