Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,313 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Fast and professional, I purchased two cars in 30 day. Theses folks are my go to for all of my automotive needs. Theses folks are my go to for all of my automotive needs. More
First I just fill this out and it turned right back around asked me again like I said before before it was a very pleasant experience associate dealt with me step by step anything that went wrong very around asked me again like I said before before it was a very pleasant experience associate dealt with me step by step anything that went wrong very nice experience More
The service specialists was easy to deal with and provided fast service. She provided great communication at all stages. provided fast service. She provided great communication at all stages. More
Helpful service, kept well informed about my issues and costs. Overall very satisfied experience. Courier service to home and return pickup vehicle was a real plus. costs. Overall very satisfied experience. Courier service to home and return pickup vehicle was a real plus. More
I have a suspicion they did not change my oil. After paying for my oil change and being walked to my vehicle I proceeded to pop the hood and check my oil. The dipstick came out black. I checked ag After paying for my oil change and being walked to my vehicle I proceeded to pop the hood and check my oil. The dipstick came out black. I checked again. Still black. I then spoke to a man who claimed to be the manager and he assured me that diesel engine oil is black. On top of this ridiculous statement they failed to use my provided oil and oil filter. I then insisted on watching them do the job correctly. While watching them perform the oil change I was unimpressed with the lack of professionalism through out the shop. More than one worker was on their phone and smoking. I did not expect this at a dodge dealership. I will not be returning and do not recommend this dealership. On a positive note, they were polite and treated me with respect despite how upset I was when I found the mistakes. More
As usual my service was excellent and completed in timely manner. I will continue using your services on my Jeep. Thank you. manner. I will continue using your services on my Jeep. Thank you. More
If we are talking about the oil change it was an excellent experience. If we are speaking of the warranty repair that's where I am disappointed. The quickness with which the repair was was done was excellent experience. If we are speaking of the warranty repair that's where I am disappointed. The quickness with which the repair was was done was excellent. The fact that my vehicle was presented to me with all kinds of warning and caution lights on was totally unacceptable and in my opinion unprofessional on the service departments part More