Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,889 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
The new upgrades to the building are nice, although it’ll take some getting used to as it is a smaller area. I know I am able to roam around sit in the old area as well so that’s a plus as well. take some getting used to as it is a smaller area. I know I am able to roam around sit in the old area as well so that’s a plus as well. More
Very friendly nice customer service. Staff very informative and helpful. Been going there for 8 years. Staff very informative and helpful. Been going there for 8 years. More
I am always satisfied with the service I get from the military highway facility. Sam Vanderslice is professional and makes sure I am happy. military highway facility. Sam Vanderslice is professional and makes sure I am happy. More
Pleasant staff to work with! Clean facility and nice waiting area. Technicians diagnosed engine problem expeditiously and affected a viable fix. Glad I bought my truck here! Clean facility and nice waiting area. Technicians diagnosed engine problem expeditiously and affected a viable fix. Glad I bought my truck here! More
Great service and customer care, thanks for everything. You provided for each and every one daily. You provided for each and every one daily. More
Here's a suggested rating you could use: --- **Rating: ★☆☆☆☆** I had a very disappointing experience with this dealership. Communication with my senior service manager was seve use: --- **Rating: ★☆☆☆☆** I had a very disappointing experience with this dealership. Communication with my senior service manager was severely lacking. My vehicle was in their shop for two weeks, and not only 1 of the addressed issues were fixed, but I now have a new transmission installed, and the mechanic seems hesitant to work any other components of the vehicle. I've dealt with various dealerships for service, and this has been by far the worst experience I've had. More
Sam is helpful and understanding and the rest of the Team is nice& kind.thanks is nice& kind.thanks More
Tina was great in the end. I brought my truck in for the 67a recall. When I dropped it off the service people did not know anything about the extended warranty on the emissions I brought my truck in for the 67a recall. When I dropped it off the service people did not know anything about the extended warranty on the emissions system that would be started after the recall. They actually were rude to me and told me that "Cummins & Chrysler have nothing to do with each other." Tina was not rude it was the guy that she was looking to for answers. When I picked up my truck after the recall I showed Tina the paper work from Chrysler that gave the details on the extended warranty...she was truly shocked. More
Brought truck in for battery issue only to find out there was an associated issue in the engine compartment that was causing the battery to fail. Katie and technician Mike were very professional in explainin was an associated issue in the engine compartment that was causing the battery to fail. Katie and technician Mike were very professional in explaining the issue, providing a repair plan to correct the issue. I was also offered a ride home as the truck had to be left overnight to be repaired. Courtesy driver Robert was very friendly and professional as well! My experience with Southern was very pleasant! More