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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,871 Reviews

1,871 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 24, 2025

Have not hear from the dealership since the car was towed to the dealership. I do not know the process of the vehicle. More

by Kaylasteverson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Dickenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Kayla. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

January 24, 2025

Service was great,wait time was a little long,however they were good,thank you More

by janelthorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide us with this feedback.

January 23, 2025

Heather in the express service department was a pleasure to work with. Cheerful and courteous. I highly recommend this dealership due to her taking the stress out of vehicle repairs and maintenance. Great e More

by smtmvp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather... in Express
January 23, 2025

Bought here 4 years ago. Dealer provides free state inspection and oil changes, they always take care of me in a timely manner. More

by msn_pilot4him
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 23, 2025

It was. Bad this. Time. They leaked oil 🛢 my car was dripping. It stopped eventually More

by DARRELL_LASSITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernest Chalkley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Darrell. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

January 22, 2025

Tina is fantastic! She always followed up and never left me hanging. Ernest was also very friendly and professional. More

by aasmythe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

The service dept has always been honest in what our vehicle needs. I have never felt like I was getting ripped off by them. More

by TMORRIS561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Great friendly and approachable staff. My only concern was the price for an oil change. It’s about 30% more than other places. More

by gmedder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Had service now trucks is seriously leaking oil this twice this has happen at this. Dealership More

by irish3gs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley More
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

I had a great experience with service. Tina was awesome and very helpful. My vehicle repairs were completed faster than expected. More

by HBRACER93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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