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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,910 Reviews

1,910 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 01, 2024

Took about an hour, coffee and snacks in waiting area is nice. Staff was friendly. More

by RLUND1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Car service completed well. Asked for a detail but they did not clean inside car. More

by theresasanchez49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Tire alignment mechanics do not know what they are doing I had to go back to a ice to get it right and wasted two days. Thanks alot. More

by ricktrick757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Is was quick lane side. Not service side.
August 24, 2024

I have purchased my last 3 vehicles from you and I have never had a bad experience. More

by CBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

I enjoy all my time letting my car being service with Southern Dodgers Chrysler . The staffing are wonderful to chat with about your vehicle. More

by Alexander Newkirk/ Kim Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

Staff was courteous, professional, and knowledgeable. Work was performed in a reasonable amount of time as estimated. Great job!!! More

by cindie_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

great service writer and quick turn around on work that was done. Never a bad experience. More

by juliusp1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 21, 2024

Great service by Sam, I have worked with Sam with all my auto's from the dealership today. More

by DJCOOPER05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 21, 2024

Everytime I come to the quick lanes for service the ladies always make sure that I am raheem care of with no hesitations. They are Phenomenal!!!! More

by W. Trixy Abraham
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 21, 2024

Heather did what she could do, however I’m not accustomed to Managers talking to customers sitting down and behind their desk. An oil change and tire rotation is suppose to quick efficient not confusing and More

by bellusmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The Manager sitting at his desk
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Bellusmc" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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